Used to be very good. Now patchy. Some product reviews are quite obviously bogus, often UK sellers do not have items in stock and deliver late or shoddy items are often sent from China. Amazon delivery charge makes some items uncompetitive. Not my first go to supplier anymore. Reliability questionable.
Review by Yuslendy Seldon3 weeks ago
I have bought so much from this company and alway had the help when needed. Response is always quick and clear. Website easy to use. Thank you Amazon.
Review by Gaand4 weeks ago
Kept making attempts to place my orders for all of September 2019. Every time I’d go through all the processes, checkout and receive order confirmation emails. Almost immediately after, cancellation emails would flood in stating Amazon UK had a problem charging my card, and to contact my bank. I did. Bank checked my card (same one I have used on Amazon UK for 3 years now) and it was perfectly fine for online purchases. I even proceeded to place other online orders with it from another retailer the next day and the orders were dispatched. Card was charged just fine. I tried other troubleshooting options like deleting my card and saving its details again, checking my security and profile details, etc. and all are perfectly in order. Funny thing is, items not dispatched by Amazon but other sellers under those bulk orders were charged and dispatched just fine. Only Amazon ‘sold and dispatched’ items kept being cancelled using this flimsy ‘couldn’t charge your card’ reason. Contacted their customer service all week beginning 30th Sept to date (6th Oct). Three customer service associate chats and endless follow ups later have yielded nothing regarding why my orders keep being cancelled. One time I got an email response! Hallelujah! From ‘account verification’, but they only gave feedback on one (1) out of the 4 cancelled orders I had complained about all week totalling thousands of pounds saying they had to cancel it because they couldn’t verify ‘some of my information and if I so wish, I may re-order the items.’ Naturally I emailed back as this is the only workable response I’ve have received from Amazon.UK customer service throughout this whole ordeal. Asking what this information they couldn’t verify is as my card is working just fine for orders even on their platform that aren’t sold and dispatched by them; had worked excellently for orders on other online sites; my bank had confirmed is authorised for all kinds of purchases; and that I’ve used this card for years on their platform, including this year, with no issue. And what’s worse, this time they had cancelled 4 orders and charged my card even though they allege they couldn’t charge it and that was the basis for cancellation! Now it was an information verification issue? Alas! So what info is this they cannot verify yet they are emailing me through the address on my profile and have been chatting with me all week? And two, if I attempt to re-order like they have so graciously suggested I do (as if that’s not what I’ve been doing all month?), will I go through this headache all over again? Is this authentication problem now resolved on their backend because the problem is obviously their platform and not my card or details?! Their customer support seems hardly empowered to assist in anything as I keep getting apologies for ‘all the inconvenience they have caused me’ and being referred to some amorphous “relevant team that will get back to me in 24-48 hrs” and which does not, and has not, unless I keep pushing, and on the one attempt they did, only gave me scanty unhelpful auto-generated information! What is most irksome is I needed these items and some of them are now out of stock or no longer available with no promise of being re-stocked by the various vendors anytime in the foreseeable future. I have been an ardent user and fan of Amazon UK since 2014 and always waxed lyrical about their amazing and efficient service. Clearly it is only amazing until you need to contact them with a real issue! I have used Amazon US only just in August this year for several other purchases and also not had an issue. Why Amazon UK doesn’t seem to value its customers in this way puzzles me. Especially since I’m making purchases worth thousands of pounds. These are not small ticket items to warrant this level of indifference. I do not foresee a future engagement with this platform ever again after this kind of pointless frustration. It even smirks of incompetence or plain disdain for a customer. Shame!
Review by Damppatch Wiklik4 weeks ago
Horrible company! Treat their sellers like garbage. They are customer focussed at the expense of their sellers. If you are not FBA they will push your items to the bottom but to be in the FBA programme you end up losing a lot of money plus they refund items that shoudnt be refunded leaving massive losses. They are constantly working against sellers so that they can have more buyers at the sellers expense. Sponsored products is another ploy to get sellers to waste massive fnds and at the end sellers find that they are working for Amazon and making massive losses at the end of the day. When you add up all the cost of selling and advertising the Amazon is actually making more than 30% of the sale price. Customers - this is why you spend more on goods purchased on Amazon, its not becauseits better quality! Honest.
Review by Doral Runlfsdttir1 month ago
Love them amazing
Review by Alikona1 month ago
Never ever any issues. If you don't like the product send it back. Money back to you as soon as Post Office have scanned the returns label. Superb.
Review by Hlalat1 month ago
Review by Talita Derrow1 month ago
Well I think they suppose to improve the return item
Review by Laetita1 month ago
Amazing product on amazing good price. I’m always choose amazon if need orders anything online and also recommend all my friends to use it.
Review by Chellychel Hening1 month ago
Very happy with the whole shopping experience from goods to delivery
Review by PhilipTurner1 month ago
Ordered products arrived the next day very happy
Review by Brodin Bleue1 month ago
More often than not they don t respect delivery days/ times. Couriers not evem trying to deliver the parcels. Prime is a waste of money.
Review by SeeingisBelieving Berindei1 month ago
Sometimes the sizes are extraordinary but in the main clothes and footwear supplied 'are on the money'. Their pets things are pretty bad though: Adptil doesn't have ANY effect on my Border Collie.
Review by Ludge Derrow1 month ago
Amazing, great service
Review by Visconti Szymaniuk1 month ago
Shocking, confusing, incorrect, poor service, Ordered 4 of the same item for next day delivery. Order was placed in 1 x transaction. Have received 4 confirmation emails, 4 it's been despatched emails and 4 it's out for delivery emails. No delivery. Contacted amazon. 'There's been a problem. It will be delivered by tomorrow'. Wasn't delivered. Received 2 emails saying it's been damaged check to see if you've been refunded. Does that mean 2 items are damaged and 2 not? I can't check if I've been refunded as they are on a credit card and the statement comes monthly? Still haven't received the 2 that haven't been damaged. Farce from beginning to end. Note these are sets of tiles and 2 sets are no good as I need 4? Just received 2 more emails asking if I would like to buy again! Couldn't make it up.
Review by Anube1 month ago
used for years, usually good service and good selection
Review by Flows1 month ago
Nice deal on laptop, the delivery took less than i expected all in all good service - alot of packaging but on the safe side with electronic equipment some times it does not get handled well. The only problem about getting stuff online is there is no onsite support so had to find tech person locally view site rectify.ml thanks all from finchley
Review by Firax1 month ago
Quick and easy ordering
Review by KerryAlexBen1 month ago
To date I've spent approx' £3000 on books from Amazon. Because I'm involved in Architectural design. Some books but not all are 1 pence, plus the delivery. The time saved and the reference information available are invaluable plus the fact that some are out of print. I myself am a collector of magazines i.e. Christie's International Magazine. The quality of the paper and the photographs they print are fantastic. There is nothing more to be said. Except 'God Save the Queen'
Review by Ruskerne1 month ago
Fantastic service. Easy to contact. When applying prime they deliver next day. Did have a package that didn't arrive so gave me a refund straightaway. Really happy with them will definately use again.
Review by Picobelo1 month ago
Don’t buy books unless you want them manhandled. Probably handled in such a way so you just bite down in the pillow and buy a kindle. Can’t crease the cover if it’s made of pixels!
Review by Jamescustomer2 months ago
I have been with Amazon for years! Always promoted them and said how good they were. However when a push came to a shove, Amazon left me hi and dry on customer service, whilst I can see they tried I still feel goodwill would have overtaken. I am set in my ways being in business myself and with that service I will not deal with them again or ever recommend them to friends, family or the thousands of members we have on our books. You were a total let down this time Amazon, for the sake of a few quid?????? (PS, I am not a moaner, look at all my reviews they are mainly positive and honest).