Great trainers, however they need to improve the customer care and availability. Also they need to start selling replacement insoles as standard insoles wont fit these shoes.. My insole wore out after 180 miles
Review by Yebai3 months ago
First let me clarify that I am not a runner, but a good shoe should be valuable to not just people that are involved in sports, but it should be comfortable to those who just want a quality, comfortable shoe for every day wear and situations. I have purchased two pairs of Hoka One One tennis shoes and was happy with them, so I decided to buy yet another pair when I saw the Altra Timp in gray and green. I had a Hoka on my left foot and put the Altra on my right foot and walked around. Immediately I could tell a VAST difference between the two. The zero drop shoe felt so natural and comfortable right away. Since it was the same price as the Hoka, I decided to take a chance on it purchased the pair of Altras. Right away, I was pleased at how they felt like I had been wearing them for weeks. No breaking in, no tender spots on my 53 year old damaged feet, and the best part is, as a professional photographer with a camera that weighs nearly 8 pounds w/lens, for the first time, I had NO back pain while shooting a baseball game!!! This is amazing! I thought it was a fluke.
Then I went and took a three mile walk on our property with our dog, and the shoes were incredible. Thanks to the zero drop design, your toes don't cram to the front of the shoe when you walk downhill. And the design is so perfect for my foot, I barely felt like I had walked at all when I got back. Considering I have a weak heart, it's nice to find a product for my feet that not only satisfy my comfort level, but actually aid in my activities to a degree that I can feel the difference after ONE outing.
While these shoes are advertised as an awesome running shoe, I wish to add that they are absolutely awesome for just walking, standing around, or whatever you have in mind. The traction is great, even crawling around on the riverbank. I'm SOLD on this shoe, and just bought the other color! Thanks Altra! Now I just need something I can wear in the winter months. If you make it, I will buy it!
Review by Bafford Tsobulenko8 months ago
Love Altra shoes!!! I'm on my fifth pair in a couple of years, and I am so happy I discovered this brand. I used to wear orthotics but have no need of them now. I have had a bone fusion in the left foot and bunion surgery on both, and my feet feel better and are better in Altra shoes than they have been in many years.
Review by Vitaliy9 months ago
I need to return my shoes within the 30 day period. No one has answered my email and no one is answering the phone at customer service.
Review by BellowD9 months ago
Ordered a pair of shoes that took two weeks to come in. I tried them on the next day and absolutely hated them. I attempted to contact the company for three days to return before getting someone on the phone who was less than professional, but got my return label. I shipped the shoes back and have now been waiting two weeks for my refund. I have tried calling and emailing numerous times to no avail, so I am currently out over $100 and a pair of shoes. If anyone has any information on how to reach this company please share.
Review by Beppe9 months ago
Update on 10/11: I finally received shipping label for return. The email said that delay was caused by the process of moving corporation locations, emails and calls ....
Received my order 9/28. Since 9/28, I've emailed and called (888-851-9411) many times for a Return Authorization # but couldn't get any answer. I've followed Altra website return policy.
I held on the phone for 30 minutes numerous times, no answer, no way to leave a message. This Trustpilot web site can automatically send reviews to an Altra email account. But my email to that Altra info account bounced back.
I suspect Altra is going to default and close the business soon.
Review by StevenSutherland9 months ago
Love your shoes. I have bought 7 pairs in the last 2 years since I discovered your brand. I was very disappointed by the choices available in my size. I wear a 14 so it's something I'm used to, but Altra had been very good about keeping my size in stock. My choices were extremely limited during my last visit to your site. I also was disappointed to see so many of my previous styles being discontinued after only a season or so. I will continue to shop with you guys because, frankly, your shoes are are the only thing on the market that works for me, but try to remember that not all of us wear a 7. Thank you.
Review by Gulizar Mirzakhanyan10 months ago
Great shoes but i cant support this company anymore and will look for an alternative shoe company. This is the worst customer service I have ever experienced. I've called multiple times and left voicemails and emails with no reply for weeks. Such BS.
Review by Zayons10 months ago
Really love the design of these shoes. Love the larger toe area and the zero drop really helps with my heal striking. I find it easier to strike mid-foot or even concentrate on toe striking.
The soles of my feet are sore after a run in these shoes though. I am hoping that is just part of the adjustment process of wearing the "other type" of running shoes for so long.
Altra Running website was great to work with, easy ordering, quick delivery.
Review by Ruojing10 months ago
It was all good till the promo code didn't work. I guess I have to call after all.
Review by Baronessj Jousiffe10 months ago
These are wonderful shoes. I have 50% less hip pain. The first shoes I've had in years that fit my heel. The toe box accomodates my orthotic. Thank you!
Review by Chedy10 months ago
I received the shoes yesterday. I put them on and walked around in the house. They are too small, I need to exchange for a bigger size.
Review by Herby Dereck10 months ago
After 3.5 hrs of being on hold and finally getting a different shoe that wasn’t out of stock,I was told I would get a 50% off credit that was great until it hit PayPal as another authorization for $125 more so now I’m in 250$ for a pair of shoes that were supposed to be 62.50$. Don’t buy from Altra direct and save your time,money and huge headaches.
After all the trouble I had getting I have to give Altra props. They refunded my money I just hope they get the warehouse issues figured out and the customer service phones answered quicker in the future. Completely satisfied with the shoes but the service is suffering.
Review by DrDee Manie10 months ago
Easy site to order
Review by MarkGoulty10 months ago
I’ve only just placed the order; product has not yet shipped. That’s the reason for just 4 stars.
Review by Ronbill Garb10 months ago
I love these shoes its my second pair and i walk around 300,000 steps a month my feet and legs do not hurt i recommend them i even got my husband to wear them
Review by DylanFlood Melero10 months ago
I have not been able to receive a RMO to return the shoes because they are too small. I have emailed without response. I waited on phone for a long time and emailed instead. Help! I have since ordered two pairs through Amazon because the return was so simple.
Review by Cazof10 months ago
I absolutely love my Altra Intuition running shoes. Super comfortable and makes my feet feel great. However, one shoe has a squeak in the sole, and it's driving me crazy. If the company can get rid of the squeak or replace my shoe, I would definitely give this a 5 star rating.
Review by Dachapon11 months ago
Aaron Elissa recommended these shoes for me and they are awesome. The company has been a breeze to interact with as well
Review by LeTibbers11 months ago
Didn't receive merchandise yet to review but delayed receipt annoying. 7 days and still waiting.
Review by Olyve11 months ago
I love these shoes. I am always satisfied with my purchases. I love the roomy toebox and zero drop.
Review by DylanJames11 months ago
Good site, no problems ... although it seems like you keep losing my address
Review by Mustaqeem Balodimou11 months ago
I sure wish I would have found this before I placed an order. Customer Service is non-existent, to a point that it's almost unbelievable. They don't answer the phone, they don't answer email. The only way I was able to get a response was via Facebook, likely because Altra doesn't manage their own page. After finally receiving an RMA, I sent the shoes back immediately and now they won't confirm receipt of them. Hard to believe a small company like this would be so unresponsive.
Review by Luclia11 months ago
Still waiting for any confirmation that my order will be shipped. Nothing but an initial confirmation from Altra. Seems a bit slow
Review by Abdulle11 months ago
Placed an order on Sept 6th. Have tried to contact Altra numerous times. Their customer service is absolutely awful. They told me my shoes "may have" shipped" The only replies I have gotten are from their social media team. Calls and emails have gone unnoticed apparently. I can't even contact them to cancel my order. Can't believe a company that is so highly regarded in the running / outdoor community is managed so poorly.