Software Glitch Caused Shipping Issues - NO HELP FROM LAST HUNT
Address autocomplete during checkout duplicated the street number in my address. I didn't notice and now they are very unwilling to help me out. A $30 order and they won't reship or anything. Apparently customer acquisition/retention is not worth $30 to this company, doesn't make sense to me but okay.
Be very careful, if anything goes wrong with delivery YOU are responsible and they will not help you. I even pointed out the bug and they just said too bad so sad.
Review by Sherritta8 months ago
Excellent experience with this company! Received a pair of damaged boots, they resolved the issue immediately for me, and I got my refund very promptly, and my replacement pair was perfect quality. Amidst the Canada post strike, they offered free Fedex shipping which was fantastic! Free return shipping on returns or exchanges was very reassuring when spending a larger sum of money online. Would definitely shop here again!
Review by Sjag8 months ago
I have to give high marks to Altitude Sports for outstanding customer service. I live in the USA and encountered an unfortunate problem involving the international shipping process which was the fault of the shipper, and Altitude reached out to me to rectify the matter, and I really appreciate that they stepped up to the plate.
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