Go online to Altitude Sports, they are located in Montreal, Canada. Having waited forever for Tradeinn to come up with a pair of Scarpa approach shoes which I ordered from them online on Oct 6th, Tradeinn failed miserably giving me the run around delays of their so call "estimated delivery time" Oct 17, Oct 30, Nov 08, Dec 16. I canceled that order. Tradeinn doesn't deserve even one star.
Then Nov 24 I bought online from Altitude Sports Montreal a pair of Scarpa Crux. This company is the real deal, next day item on it's way, free Fedex shipping, tracking number provided, expected delivery Nov 28. Now there's none of that Tradeinn bull of warehouse, dispatch centre, just simple straight forward, honest business.
Thanks Altitude Sports, Montreal. These people are SUPER!!
Review by Lorz1 year ago
Software Glitch Caused Shipping Issues - NO HELP FROM LAST HUNT
Address autocomplete during checkout duplicated the street number in my address. I didn't notice and now they are very unwilling to help me out. A $30 order and they won't reship or anything. Apparently customer acquisition/retention is not worth $30 to this company, doesn't make sense to me but okay.
Be very careful, if anything goes wrong with delivery YOU are responsible and they will not help you. I even pointed out the bug and they just said too bad so sad.
Review by Sherritta1 year ago
Excellent experience with this company! Received a pair of damaged boots, they resolved the issue immediately for me, and I got my refund very promptly, and my replacement pair was perfect quality. Amidst the Canada post strike, they offered free Fedex shipping which was fantastic! Free return shipping on returns or exchanges was very reassuring when spending a larger sum of money online. Would definitely shop here again!
Review by Sjag1 year ago
I have to give high marks to Altitude Sports for outstanding customer service. I live in the USA and encountered an unfortunate problem involving the international shipping process which was the fault of the shipper, and Altitude reached out to me to rectify the matter, and I really appreciate that they stepped up to the plate.
Review by Mariecosa Sadain1 year ago
If I could give 0 star, I would !!! Terrible customer service. I ordered from Altitude Sport last week and expected my shipment to be delivered to me last week as well. But the shipment keeps getting delayed and delayed. Until now the expected delivery date is Friday. I am leaving Toronto for good on Saturday and given the stituation, I am afraid that my package wouldnt be delivered to me on time. I contacted Altitude Sport and they did absolutely nothing to help me. I demanded to cancel my order but they refused while stating that it is not their policy to do that. I am very upset with the way they handle the situation. TERRIBLE CUSTOMER SERVICE !!!!!
WORST EXPERIENCE EVER.
AVOID ALTITUDE SPORTS AT ALL COSTS !!!!!
Review by Alsoltan Swymer2 years ago
Dont' buy here if you live in USA. They say free returns. It is not true even if you purchase lifetime membership. Painstaking customs process and they don't even provide label or invoice in package. You have to contact them. Save time and money and order from a reputable USA company.,
Review by Bonica3 years ago
Quality products for a decent price, equal or lower to the competition. Great selection. Impeccable service and delivery (I placed my order on a Saturday, the 17, and received my purchase on Tuesday, the 20). The item even comes with a pre-printed, ready-to-use return label, should you need to return the item. Plus, they ship internationally.
Review by Medhavi4 years ago
They are a bit pricey, but everything I got there is 5 star quality. I have been a member for the past year and bought many different items from them. I don't have a car and take the bus everywhere, so I invested some money in warm clothing. They have a great selection of Canada Goose jackets (nice shaped ones, purple, not the ugly oversized red). I also found waterproof boots there and merino wool tops. Some of it is actually made in Canada, and not in China! They ship within 48 hours and the package arrives in two days, usually. If you are a member, the return is easy and free. They have Canadian sizes, meaning you should go one or two sizes down (if you are M, get an S or XS, a small person should get XS or XXS, and so on).
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