I just went to this store in Brussels, and it's hard for me to understand why anyone could give this store a good rating.
I went specifically to check for an item (which was identified on their website as 'viewable in shop'. So I went there quite enthusiastically. Despite that there were no other customers in the shop, the staff barely moved to say 'hello' when I came in (they were sitting at the entrance). I walked around in the shop a bit, nobody bothered to come check if I needed any help or had a question. So after I had explored the shop, I walked to the desk at the entrance and inquired about the product I came to see. Again, barely any interest at all in the fact that I possibly came to buy something, the cashier simply told me they don't have it and I could only order it online (in 2 seconds, I wonder if she even saw the product I came to look for). End of story, ok.
So I left (a bit annoyed since I drove all they way to Tour&Taxis), and I reported -on my way back- the problem to the helpdesk on the website (so they could update it on their website for future customers in case it was an error). 'Patrick' responded, asking me which product it was and simply told me the demo product was there. He called the store manager. Again, end of story.
Even though it's not directly Patrick's fault, I do feel there's more Patrick could have done too. In fact, nobody seems to care I wanted to buy. Patrick could have offered me a small coupon for the inconvenience caused (for my time, the gas of my car...) , for example. He also could have offered free shipping -if I still wanted the item, since there was clearly no way I was going to go back to that shop any time soon.
I'm really sorry, but the service I experienced here was awful. I would not recommend.
Review by Aldi5 months ago
Very good service and advice. Interesting product range, at competitive prices.
Only negative, when I cam to collect two office chairs that had been ordered, I realised they came in a box and had to be assembled. This had not been notified in advance.
Review by Jayvardhan Derrow6 months ago
Review by Zohrra1 year ago
Delivery services should be reviewed. If amazon.com and bol.com can deliver for free a cost of 100 eur is outrages!
Review by SarahVerve Vaiga1 year ago
super service !!
Review by Turtl1 year ago
superservice en perfecte communicatie
Review by Latrece Zombolo2 years ago
Super service !
Review by Mopple2 years ago
Review by Svott2 years ago
Supervriendelijk en superservice
Review by Mrinali2 years ago
Late levering sofa was tegenvaller, wel voor de rest tevreden
Review by ShakeDaddy2 years ago
Very friendly - will buy again
Review by Maltree3 years ago
Review by Helenequint3 years ago
a shop run by a couple of very friendly guys. Ordered 6 chairs, which could be delivered a couple of days afterwards.
Review by Bri6 years ago
nice to shop, friendly advice, fast delivery. Congratulations Alter Ego
Alterego Design België is rated 4.0 based on
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