Tried to purchase a new Dodge truck and everything was going good until it came time for the appraisal of my trade in truck. The price they gave me was ridiculously low. The website claims "Receive Excellent Kelley Blue Book trade in pricing, less reconditioning, on your vehicle". The price they gave was the very low end of good. When I questioned the price and why it wasn't at Excellent as stated on the company's website, the Manager, TJ, told me that's just what they do for trucks. Seems like your basic bait and switch at best and quite possibly fraud at worst. I will be contacting the Michigan Attorney General to have them investigate this Dealership and these shady practices. My best advice is avoid them at all cost.
Review by Jennylyn2 years ago
Always A-1Service with AL Serra ! Thanks again for taking care of our family
Review by Glod2 years ago
Excellent product range. Top class service received at the Coventry branch by Zahid. Delivery was quick as expected. Would highly recommend
Review by Sanimgurung2 years ago
I did not like the service I received at Al Serra South location... I brought my vehicle in for a routine oil change and suggested engine flush. But ended up waiting all day until closing to get my vehicle back.. I had to call to see that my vehicle was still not finished yet.... Oh I did not mention that just 2 months prior I bought another Chevy vehicle for my wife....Just thought I would be treated better...
Review by Keesa Hilson2 years ago
From the guy who checks the vehicle in all the way to the receptionist who check us out, everyone is friendly, efficient, professional, and courteous which is why we always go back. They tell us what's wrong but don't pressure us to do more than what we came in for. They always get the vehicles done quickly, but the one time they took a little longer than expected, they charged us a bit less. We heard them do it for another customer as well. They're just good people.
Review by Zabreen2 years ago
best oil change in town
Review by Nyanga2 years ago
When My jeep broke down in their intersection the service guys came out and towed my vehicle into the shop.... We ended up buying a vehicle that day... Thank you Joe and Larry !!!!
Review by Akilan2 years ago
Al Serra provided excellent service on my Chevy. 1st time there but they made me feel like i was welcomed, much like a preffered customer. They even provide shuttle service. Thank you for helping me out.
Review by Lydianon Deineka2 years ago
great service and friendly staff
Review by Derb2 years ago
Had a good experience
Review by Tapojoy2 years ago
Put incorrect oil and told me they could change it out if I paid for it. Never heard response from service manager as I was promised sent numerous emails and another guy called and told me my car would be fine just not in the cold. Horrible service and noone tried to fix it.
Review by Bofta2 years ago
Poor manufacturing of vehicles and poor poor poor customer service all the way around corporate as well I will never buy anything from your company or refer a friend or family. Please remove me from you emailing list!
Review by CheatingBookies2 years ago
I'm very happy with my car and the services Al Serra provides. They have always been helpful and courteous. I appreciate their drive for great service.
Review by BarryF2 years ago
I've had excellent service during the purchase and afterwards for routine scheduled maintenance. It's great to be appreciated as a customer and not treated like they were doing me a favor by selling me a car.
Review by Surell2 years ago
We have purchased a couple vehicles to Al Serra have not been disappointed and I have worked out any problems that we had and fix them
Review by Wunniboo2 years ago
Great survive thank you!
Review by Inderdeep2 years ago
Customer service stinks. Gave a bad review on a previous contact. Was asked if I wanted to be contacted, said yes. NEVER contacted and that was 6 months ago!!!!!! NEVER AGAIN
Review by Wantiep Naveen2 years ago
Shane is always happy to assist. And always follows through. Great customer service.
Review by Derivaldo2 years ago
As usual the job was well done and I am happy with it.
Review by Pikko2 years ago
The electrical repair was not accomplished. I still do not have interior lights when I open the doors of my van. The engine must be running to have any lights operate causing me to use a flashlight to get in my van when it is dark.
Review by Sezan2 years ago
Al Serra helped get the needed work done in a timely manner
Review by Matbo2 years ago
Very happy with my new car. The service I received was exceptional. Thank you Scott and Peter!
Review by Yocelin Cauty2 years ago
Service was great
Review by Evon Stroebel2 years ago
Review by Hearing Miccio2 years ago
Steve does a great job, he makes buying a new vehicle effortless.