I love this store! They have great merchandise and most often have a great sale going on. The store is always clean with great customer service!
Review by Kiplimo5 months ago
Ordered a high dollar product for a birthday present from, Als.com on Sunday night, Wednesday, 13:37, EDST, Received an email stating, "they do not have the item in their inventory". Have to wait until the credit card transaction clears before re-ordering from a different site.
Als.com, not only do keeps the interest from the transaction, I no longer can meet the birthday of the individual intended.
Thanks for nothing. Again, will have to wait for the transaction to clear first. Should have notified me the first business day of the dependency.
Review by MlCapper Hunzeker7 months ago
A day pack I have been wanting for ages went on sale with Al's, but I had never heard of, or ordered from them so I was concerned since it was half off. The transaction was smooth, prompt shipping with email updates, and the pack is perfection! I absolutely would order from them again with no hesitation.
Trust pilot is where I went first to see if it was legit company. The reviews helped me decide. Thanks for being there for us!
Review by Rwth9 months ago
Check Yelp reviews too - sending the wrong gear seems common at Als.com.
I was sent the wrong gear for a time critical trip. When I called about the issue, Als.com said that it is totally their fault, that they have never carried the listed and pictured gear that I ordered. Say what??? Why didn't they call me instead of shipping a knowingly wrong item AND totally putting me in a bad situation? How can any item be trusted on their website?
I ordered full length Black Diamond STS ski skins but instead they sent me Black Diamond non-STS kicker skins. Totally different skins for different purposes. They said they would offer a discount for me to keep them. Really? Terrible business strategy. Customers expect the exact gear that they order!
Review by Hedwich Mohnhaupt9 months ago
Be aware of their website. The website inventory is not accurate. The item I ordered was not available. It took 4 days for notification that item was not available. Then my credit card was hacked (stolen) 2 days later and fraudulently charged $1300.
Review by Azad Derrow9 months ago
Bought two ski helmets there. We ended up having a small issue that was not the fault of ALS and the customer service was absolutely fantastic as they helped us resolve the issue. Highly recommend Al's and definitely will buy from them again.
Review by Bafford Sooria1 year ago
Recommended, everything went smoothly, and even though the return policy had me a little worried (suggestions of restocking fees make me nervous), all went well.
Review by Korean Millaire1 year ago
Knowledgeable team at the bike shop area, had most cycling parts in stock, the one they didn't have they ordered in. Went the extra mile to diagnose a challenging problem I was having and fix it. This is my new bike shop!
Review by Eleaina Ischpold1 year ago
I got a great deal on my son's baseball bat. It arrived promptly as well.
Review by Arendse1 year ago
Perfect sell and shipping was very fast. Will buy from AL’S again
Review by Gunbo Gabrisha1 year ago
ordered MSR windburner and its missing pieces. called and spoke with a representative and he said he would get back to me but its been two weeks and I haven't heard a thing.
Review by Plasloc Søbygge1 year ago
Very Helpful! They keep great records so when I lost my receipt and needed to return something they were very easy to work with and able to refund the total amount. Great SALES!!!!! There store is well stocked.
Review by Minam1 year ago
I ordered a pair of rain boots for my granddaughter’s birthday. They were special to her. There was a problem in placing the order which was corrected the next day but my order never made it to shipping. With a weekend in the shipping time, I gave them a couple extra days. When I called to see why I hadn’t received my order I was told why but they had sold the last pair the day before! The young man who I spoke with was very polite and tried unsuccessfully to find another pair. Was sorely disappointed!!!
Review by Ragupathi1 year ago
Fast shipping & will order form this company again!
Review by Bunshichi1 year ago
Great company. Fast delivery.
Review by Markoss1 year ago
Purchased arm and knee pads online for a great price. They delivered them quickly and in perfect condition. I would purchase from them again.
Review by Yojan1 year ago
Great customer service for a defective pair of shoes. Will buy many more items over time from Al’s 😃
Review by Lt1 year ago
Everything was smooth I have no complaints about the service & my packages came on the date it was suppose too.So what that said my experience with Als.com
Was five star service so definitely will be getting more things from Als.!!!😁
Review by Nellist1 year ago
Review by Jaqunya1 year ago
Good product, was shipped quickly.
I am very satisfied.
Review by Tenacity Plückhan1 year ago
Great customer service! Ordered a ski binding. It arrived quickly. Unfortunately it wasn’t going to fit the skis I ended up getting. Returning the binding was hassle-free, easy and with a quick refund to my card. I will definitely buy from Als again!
Review by Brittne1 year ago
Awesome. Thank you
Review by Snoeck Amitad1 year ago
Second time ordering from Al's. Always has the best price on item I am looking for and shipping is quick. I shop Amazon and Al's for all my sporting needs.
Review by Googlista1 year ago
Order processed promptly and accurately and great pricing!
Review by GaryGannon Dumornay1 year ago
Product shipped right away. The website was easy to use. I did have to call customer service to verify something and they were very helpful and easy to talk to.