Alpha Warranty Services Reviews

waste of a company.

I would give them a negative 10. I do not advise anyone to buy this warranty. Needless to say, I have done 2 claims and both got denied.
This people are THIEFS.
This people have over 80 complaints on the BBB.

We had a problem with our truck and brought it to the repair facility. We gave them the information to file a claim with Alpha and they did not do this prior to repairs being started. Alpha claims it was our responsibility to double check that a claim was filed prior to work being done and so they are not paying for a penny of the repairs. We are out $3500 because we trusted our repair shop. Quite the handy loophole in the contract.

They took very good care of me and paid some of the work that was neededbut would not cover some items that my contract said should have been cover.I am working with them now to get them cover. will let you know how that work ouyt

I had running board issues and the warranty department took care of everything it was great to have I would definitely recommend this to everyone buying a used vehicle

Very happy I bought this warranty . It saved me 1500 dollars that I wouldn’t of been able to afford at the moment . And with kids and work . This was a blessing in Disguise.

I am 2 + years into my 3 year commercial policy and Alpha has come thru and covered warranty related claims every time! I will be purchasing an Alpha warranty on my next Suburban. HammerTime Pilot Car Service

Very professional to work with. Explained the process, and followed that process and Alpha was there to support! My car is fixed and back on the road!! Thanks Alpha

Has already paid for itself. No hassle, great company.

Fast claim and works well with the dealership

I bought my 2011 car in February, after someone t-boned my old car. We've had two Buick's that we've put way more than 200,000 miles on, so this one seemed fairly new with 86,000 miles. When the auto salesman told us about Alpha warranty, I thought it sounded like a good idea. We ended up needing a compressor for the air conditioning system, so I was grateful for our warranty!

Thanks for being prompt. It would be nice if I could get a copy of the claim so that I could compare and be consistent with the services you provided
Thanks

Long hold times for me.
Service department had hold times of over an hour.
Policy was very selective of what could be covered when the repairs were standard for the manufacturers repair standards.
Slow pay and complicated payout to service department at the dealership.
I had to pay in full for my repair due to the inability of alpha getting payment to the service department.
Asked for a manager to call me and I never received a call.
Dealership service department is not interested in taking my car under your policy.
I was told by your customer service to take my car to a cheaper place to save money even though the repair was complicated and recommended that the dealership was the safest place to go.
Your policy is limiting and very selective on what is approved for coverage.
Dealership indicated that you approval process should take into account the manufacturers standard specifications of repair for safety purposes and not to encourage seeking substandard repairs to save money.

Car problems are very stressful as is and this company does its utmost to nickel and dime you. DO NOT waste your money and time with this awful company. There are plenty of highly regarded extended warranty programs, this is not one of them.

The worst part is that they’ve responded faster to this review than they have to my actual claims.

If I could give them no stars I would! I needed my fuel pump replaced which my contract covers fuel pump replacements. I was told that because the failure point (in the fuel pump) was the regulator (that comes in a fuel pump) was bad, they would not cover the fuel pump “in this instance” I spoke to the same customer service representative named Sarah 3 times and she had a “I don’t care, no is no attitude”. I asked to speak to someone else and she said it wouldn’t be possible until 48hrs. This was my first time contacting them about anything wrong with my car and they wouldn’t help at all. I’ll be paying $700 out of pocket because they denied the claim for a new fuel pump which is listed in the contract. I paid $4000 for this warranty and it has not helped at all!

I was not happy with the work done to my car. It took over three weeks for them to fix the simple problem of my air conditioning not working. They said there was another problem with the car but they had fixed and told me to come back for it but once getting my car back everything was still the same and nothing was fixed. I was charged over $1000 for the work they did which didn’t solve the issue

Maybe I misunderstood my warranty package but I dropped around $5k so I’d only have a $100 deductible for a pretty comprehensive package. Had a brake cylinder go out on me and I had to pay $750. Warranty covered $650. Not impressed. Considering canceling what’s left.

Update: as the reply suggests there was more to the story than it seemed. The repair facility was adding cost to parts to generate a profit and charged a bit more for labor than Alpha was willing to cover. While that doesn’t make me satisfied (because most people think they buy a warranty and they have sufficient coverage). So this isn’t Alpha’s fault per se but it’s still unfortunate that I bought a warranty and not a single person made it clear that I needed to visit an authorized partner to have complete coverage. Instead, I had to find out after I already got repair work done. If it’s in the brochure (it’s not on the main contract page) then it’s really buried and that’s not good practice. That info is critical and it wasn’t made apparent.

Lesson learned dealing with this company what a joke truck been down for a week and motor was shot had trouble getting the inspector to (come looks to see what the problem was) just to offer me a junkyard motor that needed 4 more days to ship to the chevy dealer long story short Reedee Chevrolet helped me get a new motor costed me $2400 and few weeks without a truck great job alpha 👏

The hardest thing about the service is find a mechanic that wants to work with you. You should provide a list of local mechanics that want to be listed with you (and accept your rates) to make it easier for your customers to get service.

Awful! I am now paying $800 for a new radiator even though it says radiators are covered!! So much for full coverage...

Your company is a joke. I will be contacting the BBB as well as an attorney. When an issue came up with my vehicle you suddenly had no record of a claim that was started TWO MONTHS AGO and I was told your on your own. A low pressure oil pump is definitely in the coverage of the warranty contract. I would not recommend this useless company to anyone.

If you want to pay $1000 to have $250 in repairs denied then choose Alpha warranty services. So ridiculous. With everything going on with COVID-19 you think they would want to help their customers but that's not the case. There is always some loop hole wording that will make is so they can deny the claim. I actually had a good feeling taking it in to the shop and that Alpha Warranty Services would take care of it but instead I go that shaft. Don't let this happen to you and put money aside each month.

Always cover the parts u dont need

Worst warranty company ever !! My motor failed and I had extended warranty with them. After the shop tore it down to the block! They said they will not cover it! Saying it was a preexisting problem! I paid them $2600 for this warranty! And now I got over a $2000 bill with shop and is not even fixed yet !! So so very angry! I am going to the better business burea on this !!

Easy and fast