Alpha Warranty Services Reviews

I bought a warranty that would give you full engine, transmission, suspension and air conditioning coverage. I have problems with air conditioning and my car is in the dealership awaiting approval of the alpha warranty. alpha warranty says the bad air conditioner part is not part of the warranty package. I am not a mechanic and I do not know all the parts that make up the air conditioner, I believe that each car has different parts, so I bought a warranty that covered every air conditioner, every transmission, every engine and every suspension of my car. alpha warranty says they can do nothing to solve this problem, it shows that alpha warranty is unreliable, they fill out a contract in a confusing way to deceive the consumer, they are great sellers, but have bad support.

alpha warranty sells fake warranties

Got this warranty place I had lots of problems with my Hummer h3 some they covered some they did not and I traded my Hummer in and cause they paid out more in repairs than the refund I don't get ony money back do not use this place they are a rip off and don't cover everything they say they cover

Chris, whoever he is, will not take care of his customers. They happily take your money then won't cover anything.

I purchased the most expensive warranty policy on the planet (Priority One Protection) and paid 30% of the cost of the car. It seems the company is spending more time figuring out ways out of paying a claim than providing service on the policy.

A call into the customer service center takes over seventeen (17) minutes before you get a recording for "Extension 2194" and have to leave a call back number or message. Really???? How is this anything short of pathetic?

I brought my car into the shop on Tuesday night to have it repaired and back to me before the end of the week (e.g., Friday noon). I figured it wouldn't be an issue but now I am waiting for AWS to send their service adjuster and the rental coverage will not cover this delay nor will it cover the weekend. This means I have to take it in twice to the shop for one repair. One time for AWS hoops then another time to get it fixed. This is certainly not how to start out with a newly purchased vehicle.

I have no idea what you cover on my truck and no idea about the company.

I bought their warranty service. I had a malfunction with the valve body on my transmission. There contract said they would cover "ALL internal lubricating parts of the transmission". The valve body is an internal lubricating part. I filed once with BBB, and their response was "the contract said the transmission was not covered due to the valve body failure". My response to them was that the transmission did not need to be replaced due to the valve body failure. I got the car into the mechanic before it damaged the transmission. Their response was that it said any damage to the transmission, but they left out the "due to failure of the valve body" part... which would then indicate the point I was making. That there contract was talking about replacing the transmission. And that wasn't covered due to a valve body failure that was not addressed which resulted in Failure of the transmission. They said the valve body was part of the transmission, but even that is invalid because every other part that's listed it's not an internal lubricating part is part of the transmission as well They're playing with the words of their contract in hopes to get out of payment that is Justified. Not to mention only $1,000 payment when I have $100 deductible. Which is a drop in the bucket compared to the $4,000 I paid for the warranty that I've never tried to use until now.

They deserve cero stars, i pay $2368 for the warranty services, now my truck is not working because need to replace part the fuel system.
They not covert.
I not recommend

I paid $3,000 for warranty policy and when I need it, they have to send out an inspector to review necessary repairs. The window for an inspector is 2 days! What? Who doesn’t need their car for 2 days?!? I asked them to narrow down the window for response and since they contract with a 3rd party, they have no control over the inspectors’ schedules. Unacceptable!

I’m gonna give these guys a chance to redeem themselves here for the 4,000$ I paid up front when I bought my vehicle at Robideaux Motors in Couer d’ Alene. Make no mistake this review is not about the dealership, what I have to say is solely about the service I am getting on my current claim (claim #2) on my 2012 GMC Sierra 4WD 1500 Crew Cab. When I purchased the vehicle it was used and sat with roughly 110,000 miles. I was simply told that it was a warranty covering me for 100,000 miles from the time of purchase. Or until it expired in length of time which I think is only three years. I meticulously maintain my vehicle and spend literally thousands a year in regular maintenance not only because I would do so anyway, but because after reading the paperwork I received from them the first time I tried claiming “reimbursement” for a faulty/failed Drive Belt Tensioner. This came as a big surprise to me because I had no idea the service was more of a last resort insurance policy more or less, in which i also had to pay the repair facility for before they covered the repair and part costs. My deductible is 100$. I’m not sure whether that is per item or total claim but after what I have dealt with so far I am leaning towards the fact it’s most likely per item. I brought my truck in about a week ago (it’s my only vehicle by the way) for several problems that were still existing, some that had just started, and some that had worsened. Now after going on to like day seven of no vehicle I’m still receiving phone calls and voice mails from Alpha in regards to questions about the vehicle. So I gladly have cooperated in hopes to get the actual repairs started being that they haven’t even begun because Alpha felt the need to investigate my claims and the information me and my dealership provided them with, themselves. I have sat through fifteen minute waits three times now trying to reach the same person that calls me each time with no success. I’m just met with a customer service agent with no knowledge necessarily about any type of vehicle maintenance or repair that seems to want the same information over and over. Almost as if they are hoping to get a different answer from me or my mother. Yes, my 70 year old mother. My dealership is a professional outfit with a very clean, comfortable, and overall top notch facility as well as staff. And I trust the technicians there as they service thousands of these vehicles not only for the public but government or state run agencies as well. I have done business with them for nearly 18 years and my family and I have purchased a total of twenty two, yes literally twenty two vehicles from them over the years. Some new, mostly pre owned, but none the less a large number of vehicles. They have also been delayed and sit waiting for reaponses or “coverage” from Alpha. I’m addition to that even, they are now being drug through a ridiculous and time consuming process due to the fact that they now have a claims representative requesting that they get to inspect the vehicle after the fact that is has been diagnosed by a dealership technician. Where I bought the vehicle. And paid for the Alpha services I am trying to use right now. Not only that but me and the dealerships service department have been forced into a situation where I had no choice but to agree to let them disassemble the vehicles transmission and maybe other components due to the fact that I need this process to be completed quickly, obviously, so I have a vehicle period. I was told that Alpha would only approve the repairs if certain components of the transmission, engine, etc were the actual cause of failure. Although I read the paperwork thoroughly after my first experience I do not recall seeing anything clearly explaining the fact that they would only cover repairs to the transmission or drivetrain. If it was due to certain components inside which obviously cannot be determined until they have been disassembled which is obviously not a free service and is going to be a costly repair. I’m beginning to think that they do this purposely in hopes to have their customers in a position where they can no longer wait to get their vehicle back because of how long the process has already taken before or prior to approving hundreds even thousands of dollars of work. The other time-consuming and reason for my dealership having time-consuming and annoying problems is that they sent that representative to the dealership itself to have them Also do a ride along with a technician from the facility while they plugged in a diagnostic tool to retrieve live information as they drove it and information in regards to the history of the vehicle etc. I was told that several things were a red flag for them as far as coverage simply because of the fact that they saw a edge tuner sticker on the side of my truck as well as custom wheels and tires with a lift parenthe also do a ride along with a technician from the facility while they plugged in a diagnostic tool to retrieve live information as they drove it and information in regards to the history of the vehicle etc. I was told that several things were a red flag for them as far as coverage simply because of the fact that they saw a edge tuner sticker on the side of my truck as well as custom wheels and tires with a lift On the truck as it sat. The lift was an aftermarket lift as well as the wheels and tires but thankfully are all well with in the parameters set forth in the paperwork believe it or not. Guess I lucked out on that part and I better not have any more issues with them as far as asking my mother if it was professionally installed and where the per fire the tires themselves professionally installed etc. Cetera and questioning whether or not on the truck as it sat. The lift was an aftermarket lift as well as the wheels and tires but thankfully are all well within the parameters set forth in the paperwork believe it or not. Guess I lucked out on that part and I better not have any more issues with them as far as asking my mother if it was professionally installed and where the per fire the tires themselves professionally installed etc. Cetera and questioning whether or not it was done recently or by an amateur or myself or if the quality of the components would jeopardize the actual performance of the vehicle or its stock set up. The lift I purchased was from a very reputable local chain tire and wheel and repair facility that has also done all my repair work over the years that I didn’t have done at the dealership. They have actually done quite a business bit of business with Alpha themselves and offered to file my claims for me in the past and simply asked for the paperwork that I had from the Ma dealership so they could get my repairs covered should I decide to go with them. The lift kit that I bought for my truck was a very high-quality professionally installed and warrantee lift kit that uses mostly stock components for the purpose of maintaining the original vehicle ride performance, the vehicle performance altogether, and maintaining stock angles of suspension components of driveline components, etc. it was nearly $3000 installed maybe more by itself . It’s a very common lift for this vehicle and is widely used throughout the United States everywhere. Now since then well since the installation of the lift and wheels and tires I have had the truck worked on several times. And which I’ve spent nearly $3000 on the front end suspension and other driveline components. I had all that work done at another national chain tire store and repair facility that is widely respected in this area and is one of the most expensive I found options around. Those repairs included new struts up upper or lower control arms and ball joints on some steering components bushings etc. now that those have all been done and have all been done within recommended mileage., You would expect that I would have no issue with them trying to pass off the cost of a new transmission due to the fact that I had made this decision or had these repairs or on parts put on the vehicle. That is absolutely ridiculous and is extremely annoying and unsatisfying in particular because of the fact that all of the repairs parts and the labor itself would not even affect a manufacture warranty on the vehicle shouldn’t had one End it also falls within all the parameters of the numbers and details within their own paperwork or agreement at Alpha. This claims representative also mentioned the fact that any problems they may find or if they determine not the dealership how are the repairs end it also falls within all the parameters of the numbers and details within their own paperwork or agreement at Alpha. This claims representative also mentions the fact that any problems they may find or if they determine, Yes if they determine, that any of these problems may have been because of the failure or need for repairs of the issues that I have going on. Which of course leaves me with a torn apart transmission and several other things I’m assuming and a large repair bill with no result from them as well as aid Nother denial of coverage. Keep in mind I never claimed one dollar for any of the work that I had done outside of the dealership on the front and suspension or anywhere else. Most of those repairs I’m sure would somehow have fallen through the cracks as far as coverage or would’ve been denied because of unavoidable or very very technical are loopholes I guess you could say. As you can imagine I’m very irritated due to the fact that I should have claimed all of those expenses already but at this point I’d be glad if they kept their agreement and gave me the service that I paid for. Which I’d like to remind you once again was over $4000. So at this point I’m still waiting for a phone call which will be at some point tomorrow I guess and my time it’s only 3 o’clock Well maybe 330 when I called and I have to wait for another differe

This warranty company is crap. I paid 4000 for the warranty when I bought the car. Took my car in for a bad turbocharger. Dealer found turbo and alternator both bad. Been fighting with them for a month and they refuse to replace the turbo. Do not buy this warranty this company is a joke. Alpha warranty is a waste of money and tries to get out of paying for repairs

Alpha was so easy to work with.

I would 10/10 recommend the company. Every representative I spoke with helped me understand the process and made it easy for me.

I purchased this warranty and expected not to have to pay any deductible but after Alpha would not answer phone calls from the Ford Dealership where my truck was getting fixed, I eventually had to tell them to make the repairs and I would work the money part out when Alpha finally answered the calls. Afterward, Alpha would not pay the price that the dealership charged and I was stuck with the remainder of the bill. It was over $500 more. Alpha is a joke.

So far I have called in to ask questions and all is well with my truck.

I felt the need to write a review after being super scared by all the negative reviews here. We are in texas. We bought our yukon a little over a year ago and at that time the dealer sold us an extended warranty. Being the super responsible people we are lol I of course at the time didn't read much or think much about it, other than I trusted my sales person and purchased the warranty they recommended. Recently on a trip back from dallas our check engine light came on. We took it to the dealership. The engines lifters and cam shaft were broken. Our warranty covered it. In fact i did very little with any of the process. The person at gmc handled filing the claim and it was all taken care of in about 2 weeks time. We had to pay 200 out of the over 5000 dollar repair bill. Hope this encourages anyone else in the scary situation of your vehicle being broken and not knowing what is to come.

Took months to receive, got it and the 24 hour number is not working!

Locked my keys in the car and had to call and pay.

So far nothing I had wrong with vehicle was covered, would like to just get my money back to pay the mechanic.

Great warranty company, best prices and better coverage than others, HIGHLY RECOMMEND!!!

I haven't even needed to use my warranty yet, so I cannot comment on the quality of service. However, my email inbox is absolutely FLOODED with messages demanding a rating. Not cool.

TOTAL CON.
I’ve had this warranty for 5 years. I’ve tried to claim off of it 6-8 times, and every time my claim isn’t covered: ‘we don’t cover electrics’, ‘we don’t cover wear and tear’, ‘we don’t cover hoses’, ‘we don’t cover tires’, ‘we don’t cover bodywork’, etc. they basically don’t cover anything except their own profits. Total waste of money.

This company is trash. On my contract, I got the optional drive axle coverage, which includes wheel hubs. Now, I paying a grand to replace said hub because apparently it's NOT covered..."that's a suspension issue". Absolute garbage, if it states the part is covered, than cover the damn thing!

The team at OneStop Auto recommended Alpha Warranty, and explained the benefits of your program. I am glad that I was offered your services..

My front end was dogging the dickens out of me..I took it in had it diagnosed and found the struts were caved.. gone, service called in to see what was covered and they took care of it with in 15 minutes we were approved,issued a service no. And started repairing my car... orr cadillac and alpha togetook care of my car and quickly... my wife was in the hospital with a stroke and they wasted no time... I have nothing but praise for the efforts they put forth to get everything done so I could get back to my wife!! Thanks so much!!

Won't cover what's on paperwork. I've paid so much money that I don't have while my preparing for a newborn. When I need the coverage the most this company let me down. They said it's my fault the truck has problems when I've had it for 2 weeks. Horrible service

A+ service. Easy and great to work with. Thank you, Automotion

Nothing but trouble so far.
Took my car in for some drive train issues. Alpha refused to cover both bad CV joints, and the driveshaft slip-joint. These items are all covered under the agreement, however they say they apparently don't cover anything that has a damaged boot/seal/or gasket.
For those who are less mechanically inclined, these parts don't go bad without taking the boots with them.
This is a clear case of fine print cop-out.

I also needed a motor mount done, which they actually approved at $43, which is less than the cost of the part at wholesale.

All in all, I got stuck with the shop diagnostic fee and decided to cancel my agreement. Will update post to either 1 or 3 starts depending on how painful that process is, but at this point I'm assuming the worst.

Steer very clear of these guys, my experience was very poor and the shop said they've never seen anyone with Alpha leave happy.

I rate AWS with 3 stars because of all the negative reviews of the company AWS with current and past customers. It gives me great pause, but it also gives AWS the opportunity to win me as a customer. The sales process I was completely satisfied with Culver City Toyota and there sales process.