Great service, fast and straight to the point. Thanks!
Review by Lishelle1 month ago
Booked flights in Aug 2018 from Bangkok to London with Air India through AloTrip. All was perfect with sensible transfer times in New Delhi. The flights were for July 2019 and in June 2019 Air India changed the times!! So having had no joy in communicating with Air India via emails and phone-calls, got in touch with AloTrip. Theung and the team were able to talk with Air India who were prepared to give me free change of flights. 2 options were possible but even one of those was very tight in New Delhi or it was a case of having 6 hours in Mumbai. Having talked this over with Theung, it was decided that even these were going to pose problems. So it was now a cancellation of the flights. AloTrip handled the refunds for me as I would have got nowhere with Air India. Lo and behold I have now received the full refund less admin charges from Air India.
A massive Thank You to everyone at AloTrip for their faultless help in this matter and I do look forward to using them again in the future.
Review by Vantresa1 month ago
That's for that good price good service
Review by Bigame1 month ago
Great customer service. After I accidentally booked the wrong dates (this was a dumb mistake on my part), ALO was actually proactive in reaching out to make sure I had the correct ticket booked and had a refund processed. I’m from the USA, and this level of customer service typically doesn’t happen there.
Review by Yiree1 month ago
The application is very fast and good design. Thank you!
Review by Donavon1 month ago
Birthday. Was to hard to enter
Review by Shantavious1 month ago
Everything on time
Review by PaulineWaterworth2 months ago
I bought the ticket in a certain price, and couple hours after that, you asked me to add 31$ more!
Review by LollyB2 months ago
Quick response. Trustworthy
Review by Suprotik Derrow2 months ago
Extremely bad service.... only out to make money, typical Vietnamese.... Never again!!..... Payment only via PayPal, with bad exchange rate and high fees.... ended up paying a lot more for the flight than advertised... BS company
Review by Massao2 months ago
Very good experience , we even want to change or flights one day before and it was without any fees and coasts possible.
Warm greetings from Germany
Review by Lemanja Gokcek2 months ago
Review by BernardCasken2 months ago
Really excellent service and support!! Many thanks for helping us throughout the whole trip!
Review by Quietway Metodiev3 months ago
Reasonable prices and good customer communications and support.
Review by Rev3 months ago
Alotrip sold me a ticket to fly with Vietjet from Da Nang to Bangkok. My concern here is that the Vietjet groundpersonnel at the check in counter in Da Nang did everything they could to create problems for me. Seemingly for the sake of their own personal amusement. They invented issues were there were none. I have travelled around the world for 50 years and more than 30 years in Asia and ASEAN. I have never experienced any airline employee across the whole world during half a century, who instigated conflicts with the customers/passengers over obvious false claims on their part. I had to find a Vietjet pilot of non-vietnamese citizenship to make them check me in and print my long awaited boardingcard. My concern here is that Alotrip sold me a ticket to fly with "Vietjet", who obviously does NOT have even minimal controlprocedures in relation to some of the persons they have employed at their Da Nang International Airport
check in counter. I expect both Alotrip and Vietjet to investigate the specific episode. Other passengers may be affected even though they do not speak up.
Review by DebraKavanaugh GessuLa3 months ago
Great service and fast response. I were a bit late applying for the visa to Vietnam but it turned out not to cause any problems. They even called me since the visa wasn't att. the mail with the e-ticket and assured me that I would receive the approval letter by mail 3 hours before going there from Singapore. And yes it came right on time.
Review by Chrisistakis3 months ago
Customer service is very knowledgeable, fast response and very good with English. Great work Thuong, keep up the good work. Thanks.
Review by JulianaC Pedone3 months ago
Very troublesome. Need to send copies of passport and phone message to confirm transection, which is nonsense and may disclose your privacy.
Review by Loganstar Menth3 months ago
Review by Tobela3 months ago
Incredibly helpful and prompt staff during the booking process!!!
Review by Kriz3 months ago
More later! Love!
Review by SGrahen3 months ago
Review by Bafford3 months ago
Smooth process, both of the buying of the tickets and alos the checkin afterwards. Nothing to complain from my side!