They serve the accommodation rather than the customer.
This was quite a simple one. I had booked accommodation for a holiday with my girlfriend, but she was unwell and we had to cancel. It was the day before we were due to arrive that I had to cancel and the website said it could be cancelled with 24 hours notice. It wasn't quite 24 hours, probably about 18 hours or so, so they said I couldn't cancel. I said fine, then I would like to cancel the other 4 nights and I'd pay in full for the first but they refused.
That was quite a stinger and I bet they rebooked that accommodation all the same. I still don't understand why. I asked to cancel the other days with significantly more than 24 hours notice but they outright refused to be reasonable.
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