A fake check was mailed to me - to cover the sell of a gas scooter ,plus the cost for the mover to come pick it up.
ALLY BANK processed the check, said the funds were available to spend in my checking account, and when I withdrew funds from my account, they then said the check was fake - and overdraft my account $3,700.00.
They then restricted my entire account - and used the remaining funds from other accounts to cover the negative balance. I contacted them about this, and even their supervisor said they will not correct the situation - but I HAD TO PAY 3,700.00 to get my account of overdraft status. They said that that was the ONLY solution. I feel I'm a victim in two ways - from a bad check scammer, and a lazy bank that through me under the bus.
Review by Wannakuwatte10 months ago
they used to be a leader in online banking but I don't like them now. They shut my account down because I overdrafted once. Capital one is much better now. Go with them.
Review by Onehunga3 years ago
Bank; safe website.
They advertise themselves as an alternative to traditional banks, but I have no first-hand experience with them to confirm that this is true.
Review by Nudink Jaquiss3 years ago
I had an unpleasant experience w/Ally Financial a few years ago and the situation was never corrected to my satisfaction; However, life continued, demands on my time increased and last year was extremely difficult on every conceivable front, so I never was able to revisit the issue.
I do have a new car loan through Ally and just got off of the phone w/their CSR, Jeffrey, who was extremely patient, helpful, easy to understand and held my hand while we cleared the obstacles preventing me from online access and auto-pay set up, as well as changing my payment due date.
Thank you Jeffrey! You have gone a long way to restoring my faith in this company. Certainly, time will tell; and, as with all things, trends are more important than isolated events.
Review by Veediawatee6 years ago
Their fees (OD, etc) are far far more reasonable than other I have delt with. There is understanding and discu
Review by Pelagia6 years ago
A good and safe online bank website.
Review by RokasK6 years ago
I have banked with ally for 2 years now. these people are great!! I LOVE this bank
Review by Wanye7 years ago
Great perks offered. One of the best banks I have ever banked with so far.
Review by Twan9 years ago
Never before in my life have I said I loved a bank. I LOVE this bank!
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