Absolutely love this company. They have all our pets medication and the best prices. Friendly staff quick and shipping.
Review by VeritasDies Philemon2 years ago
Im using vetsulin and syringes for my dog. Allivet is helping me save money to manage my dog diabetes
Review by Kiresha2 years ago
They are accurate, helpful, and have fast delivery. I will always buy my dog her medicine from this website.
Review by Haiel2 years ago
My dog needs his medication and prices are so reasonable compare to my Veterinarian office. I save about 31% on his meds. There customer service is friendly and helpful
Review by Bafford4 years ago
i'm not too sure about the reviews here....i read through all four pages, and many (too many to be just coincidence) of them are exact duplicates of others, so has me wondering.... MY experience with allvetmed was fine, i didn't have a problem with communication or receiving my order....i use a different site now because i can get ALL my meds together.....i've read a lot of bad reviews, and i don't know what to think, i had no problems.....just think a lot of these here are phony!!! and what's with all the movie star avatars???
Review by Elumeees4 years ago
1-800-PETMEDS will match any price that allvetmed advertises so buy from them. I ordered from allvetmed on 12/29/15. I was promised that the medication for my dog, which was on back order, would be in the next day and would be shipped...not once but 3 times! If you order from them you won't find any help from customer service either. They are all non-English speaking and when you ask for a supervisor they (Gaby) tells you that she is the only one there.
It is 1/20/16 and I still don't have the medication. I just called 1-800pet meds and they have the medication in stock and will ship it today. They matched allvetmeds price, including free shipping. Unfortunately because of allvetmeds I now have to have expedited shipping but it is only $3.99.
So don't order from allvetmed!
Review by Maurengo4 years ago
Stay away this company will take weeks to receive your medication if you ever do.Customer service is a joke they hang up on you on existing customer line. They lie and say they have medication on hand and they don't. Should be closed down and their license pulled.
Review by Yajnavalkya4 years ago
used them 3 times everything was ok . now its been 3 weeks and no novox !!! called 6xs and 3 emails ! no response to emails on phone they say its on the way . bogus UPS tracking no. UPDATE emailed PayPal and they responded that UPS lost all their pkgs and I will receive it by Saturday !!! ......UPDATE with the help of PayPal I have received a total refund !!!!
Review by Modibedi4 years ago
I called customer service with a question and was on hold for 10 minutes. A recording looped every 3 minutes said my call was now the first in line and thank you for my patience. My first hint should have been all the typos/misspellings on their website. Now that I've read the reviews I'm backing away quickly.
Review by Kerlita Akadiri4 years ago
I ordered my horses Previcox through the company, paid through Paypal, asked them to get the prescription from my vet. Well 15 days later, nothing! My vet has not been contacted, and when I call customer service I get put on hold and then disconnected. Very unhappy, opening a Paypal claim. DO NOT ORDER FROM!!!!!
Review by Uttings Morilhat4 years ago
First time user 2 weeks and no information and can't even locate the order, DO NOT USE THEM
Review by Yanlu4 years ago
Do not use this company, they will charge your credit card and tell you it's shipped. It takes aver calls and email to get your meds. Just a scam company.
Review by Gojira4 years ago
I ordered a medicine for my dog that my local vet did not stock and the site showed the item as in stock. I received a confirmation from PayPal that the payment was made and an html email from AllVetMed with an order number in the subject line but the coding in the email tried to connect to a page that would not load. Four days later I had not received a shipping confirmation order and called the company to find out they did not have the medicine I ordered in stock. I was told it would be in with three additional days....I called again and was told call the next day. This company accepted payment for an item that was not in stock and then did not provide me any notification that shipping would be delayed due to the item not being in stock. After seeing the reviews on this site I determined it is common practice for the company to list items on their web site that are not in stock and then accepting payment for them. I cancelled my order and kept the company rep on the phone until I saw the return in my PayPal account. Company reps speak poor English which for a pharmacy should be a red flag as that means information regarding prescriptions cannot be communicated clearly.
Review by Auraxero Scholtus4 years ago
Tried ordering temaril-p for my dog's terrible allergies, ordered 6 am Friday online. They never contacted my vet, on Saturday vet called them and gave auth. I called/emailed AllVetMed Monday for status, no answer. Finally on Tuesday called pretending to be a new customer (I figured they wouldn't answer the phone for option 1 existing customer), was put on hold, finally told they are out of stock, may get by end of week. I see other reviews with same complaint. Prices are good but you can't get the meds. If they don't care about human customers, they should at least care about the animals suffering because of their BS. I went to allivet for a little more $ great service.
Review by Monasser4 years ago
I ordered an antibiotic for my dog on a Tuesday, expecting to receive it in less than week. The pharmacy claimed that it would ship as soon as my vet approved it, which happened on the same day. On Thursday I followed up online to see if my order had shipped, but it hadn't--so I called the pharmacy. Didn't realize they only work 9-5, so I left a message. Nobody returned the call, so I tried again on Saturday. Didn't realized they don't work weekends, so I left a firm message imploring them to contact me Monday AM. Nobody returned the call. When I reached a pharmacist on Monday afternoon, I was told that the medicine was out of stock and wouldn't ship until the end of the week.
WHHHAAAT? Someone should have called me immediately to ask me if I could safely wait for what would turn out to be over 2 weeks for an antibiotic. This is medicine, people, not a toy or shampoo that can be delayed. I will never use them again, and I advised my vet let all the drs. at her large NYC animal hospital know about this.
UPDATE: When I contacted customer service with the above details, I received this reply, which was more annoying than no reply at all :Dear Customer, We apologize for the inconvenience.
Review by Docscrubs Gurchom5 years ago
Poor customer service. Not the place I am comfortable giving my personal information to. I want my pet Rx at the best price, possible, but I am afraid I will pay in other ways.
Review by Leimane Derrow5 years ago
Quickly service and found merely exactly what I required at an excellent cost.
Review by Shemaron5 years ago
My veterinarian took place holiday for a month and my pet dog acquired genuine unwell he suggested me to make use of Allvetmed to get the medicine that Toby needed, they contacted my vet and he authorized the order, the issue now is that I no longer intend to acquire it from my veterinarian yet from Allvetmed given that I saved over $20, and obtained it delivered to my home.
Review by Mirandaisme5 years ago
I am not able to order anything to the internet; I prefer order to the phone. Allvetmed.com take my order to the phone.
Review by DavidBruce Hvarfvenius5 years ago
Updated May 23, 2016
I thought I'd update my review based on more recent experiences with them. I found out that the company that I was originally dealing with is no longer handling the customer interaction. Alivetmed is now the pharmacy from whom you get your shipment but the ordering and payment is done through VetDepot. Since that change I have had good luck with them and would recommend them.
By far the worst company it has ever been my misfortune to do business with. I placed an order for Novox for my dog when I still had almost 3 weeks supply left. After waiting for a week for the status of my order to change from "processing" I called their "Customer Support" line. What a joke. I was told that they were getting a shipment in on Thursday and that my order would ship on Friday. By next Tuesday no change in status. I called again and amazingly got the same person, which after repeated calls over the next two weeks I finally figured out is their entire customer support department. By the way if you try to use their online chat good luck. I never got any response except that no customer support agent is available.
I was alternately told that "the UPS truck didn't come that day", "they got the wrong dosage delivered", and several other excuses. Oddly enough even though they have serious problems filling orders they have no problem charging your credit card the moment the order is placed.
I finally ran out of Novox and placed an order through another company who filled it promptly. Unfortunately this entailed bothering my vet for another prescription to send and paying extra shipping to get it delivered in time to minimize the time I had to go without.
And, although I called Allvetmed to have them refund my money (which they said they would do and even sent a confirming email saying I would receive my refund in 3-4 business days) I was still waiting for the refund two weeks later. I finally called my credit card to dispute the charge and they are handling it.
I truly believe that this is a company run from someone's kitchen table.
Do not use this company!
Update June 8, 2015:
There was a curious sequence of events in my dealings with this company. I finally received my refund after contacting my credit card company and letting them handle the dispute. Oddly the name on the transaction was Alivetmed not Allvetmed (i instead of l for the third letter). Because my vet doesn't carry Novox I searched around for another online company to get it from and found VetDepot. I placed an order with them and after some confusion about handling the prescription got my order at exactly the same price that Alivetmed had quoted. When my order arrived the packing slip read "Alivetmed". I can only assume that either VetDepot bought out Alivetmed or they changed their name to escape all of the negative reviews. Now I am having good luck with VetDepot. Go figure!
Review by Zimmerling5 years ago
Two weeks after I placed my order and my card was charged I received an email from them stating that my order had shipped. The tracking number included in the email was bogus and after further investigating them on the BBB it turns out this is a common practice.
DO NOT ORDER FROM THIS SITE. SOUNDS LIKE I GOT SCAMMED!
Review by Scalp Flintstone5 years ago
I had a good encounter with Allvetmed. The website was really user pleasant, was the very best I could find online. The thing showed up exactly time and fit. I will certainly use the site again.
Review by Srirangam5 years ago
Allvetmed has actually made my life a lot easier when getting my pet dogs meds, I do not need to drive anywhere or spend more money. When I visit my vets, in some cases he doesn't lug the meds that I need for my pet, with Alllvetmed, I don't have that trouble.
Review by Hasiba5 years ago
ABSOLUTELY DO NOT ORDER FROM THIS SITE!!!!
Ordered product on 06-24. Product was out of stock, and yet my card was still charged. On 07-08-14 a false/invalid tracking number was supplied. Customer care said they would expedite the order. Still no product! 08-12-14 I requested a refund. After numerous attempts to contact, the company finally replied saying they issued a refund. The refund was DECLINED by their bank. As of 09-05-14, I still have not gotten a refund for the product (~$100!), and the company has stopped responding. Don't order from this company. It'[s worth the $5 extra dollars other sites charge to get your product on time, from a reliable business.
Review by Skepsys Vinyangkoon5 years ago
I have filed formal complaints with the agency that certifies this company as a dispensary for veterinarian medicine and the Pharmacy review board. Their shoddy customer service resulted in medical distress for my dog. They are refusing to rectify the situation or refund our money.