Customer support is basically just an auto-responding bot. Weeks go by without updates on my request for a refund because some idiot thought the QR code would be easier to scan if they printed it on a MIRROR FINISH! Whenever I scan my QR code, it's a blurry picture of the reflection in the dogtag on my phone and my hand holding it. Took 3 weeks to receive the item after numerous emails inquiring on the expected delivery, and returning the item has been worse. Still no updates on refunding my purchase. I decided to keep the junk I bought as a learning moment and instead give this website the update it deserves. Too bad I can't give 0 stars.
Review by Meiyu Engeseth1 year ago
This is either scam or poor customer service company.
they process the payment and didn't ship out the product. waiting more than 3 months, and still, want me to wait for the shipment to be shipped out.
sent numerous email to request a refund, but no response.
Review by TroutMask1 year ago
I puchased a bitcoin wallet from this company and have never received it. I've sent emails to find out why it's not been received, but customer support, run by Sherry Tabanao is non existant. She replied to my first two emails, telling me to find the parcel myself! Her attitude is unacceptable and the company appears to be unaccountable for the way it behaves. I've subsequently conducted a search on this company and have found a large number of people who claim they've been scammed. I have two emails to substantiate this review. Fortunately for me, losing £80+ wont hurt me too much, but I'd advise people on a budget to avoid this company.
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