All State Van Lines Relocation Reviews

This is a review of a move in progress. While my account manager has done her best on the phone. I feel like I've been completely deceived.

Move from LA -> NY

One thing to realize is that this company is a broker for your move rather than owning the end to end delivery by their own employees and trucks. This leads to a crap shoot for how your service is going to be.

For one, I TRUST that the positive reviews are true, they probably got better contractors to complete the move for them. In my case, My delivery window at 3/1/17-3/15/17 and I've yet to get an update on when it's coming! (It's the 9th today)

I was promised transparency into when my things would arrive, at the very least a trajectory. I've gotten none of that.

I have the emphasize that the customer care staff have been doing everything they can, but they can't even get the information that I was promised.

-Unhappy and hoping my things get here (It's cold in new york)

Training on how to pack and label boxes. Time management also needed. They tried to pack and load on the same day in order to get more jobs finished. Items were mixed up in order to use bigger boxes.

All State was VERY professional - they called before, during and after the move to be sure all was ok.

HOWEVER - the moving company they contracted with to do our move (for our aged parents) doubled the price of the move. When we called All State and told them, we were told it was now "after the fact" and there was nothing that could be done. We have the original quote with the items that were to be moved. We also have the itemized list (from the movers) of what WAS moved. No one at All State was willing to go over (compare) the lists to see where the doubled charge came from. Every time I called and talked to All State I was told the same thing - it was after the fact and it would do no good to compare the original quote and itemized list from the mover.
We originally paid an $1011.83 deposit. When we were called and told it would be $2167.76 instead of the original quote - I took it to mean the total cost of the move would be $2167.76 instead of the quoted $1709.07.....about $450 more.....sounded reasonable. What they were actually saying was that it would be 2167.76 in addition to the original deposit - so a total of $3179.59. Almost double the original quote. An additional $1470.52.

The moving company had copies of the truck scales with the weights before and after, and they claimed there was an additional 1800 lbs.........only thing I say about that is they must have loaded our folks load and another before going to the scales the 2nd time. Your company has copies of both lists........look at them, compare them, and someone show us where the additional 1800 pound could have "POSSIBLE" come from.

Again, my wife and I were very pleased at the constant contacts from All State......very professional.

But, we believe the moving company YOU contracted with to do our folks move flat out cheated us. It is All State's lack of care and action that surprises us.......

We are asking All State to do a comparison of the lists and to call us with an explaination of where the moving companies extra 1800 lbs could have possibly come from.

Job #. 11218329-06-A
For. Gene and Maggie Harrison
From. Redmond, Or. To. Stanwood, WA
Moving co - Relo Van Lines. 1-800-668-3059

Thank you

Dale and Nancy Harrison