I had some birthday party cones and was very happy with then .Terrific value and quality Thank you
Review by Jinell1 year ago
When l received the package, there was a slim white box with a couple of bits of greaseproof paper in it and some crumbs!!??
It was a bit off putting. When I emailed them, them, they said it was extra packaging??? I found this to be quite odd! They also appeared to be a bit uptight over the whole thing and l have the feeling they didn't want to believe me. Their emails to me didn't make that much sense and didn't really address anything.
I have just read this company's response, regarding my honest review. At no point was l offered a refund from them and l certainly have not received one at any stage. They said that l lied about my review? I find this confusing, as l have absolutely no reason for doing this!
I had no idea what you meant by "uplift" my order? I replied to their email explaining this, it was hardly an angry email! So all they needed to say was, would you like a refund! Then l would have known what they meant. Once again they are saying that l sent them an angry email?? This is not true. They persist in making me out to be the wrong party in this and l do feel that they are, in fact, being very disrespectful to their customers!
Review by DeChaves Serl1 year ago
Products were excellent as usual.
Review by TLbev1 year ago
Good for the money but I paid £8 for first class delivery and it took 5 days for delivery to arrive great product very poor delivery
Review by Jeancloth1 year ago
Great service arrived within a few days.
Review by Nyd1 year ago
Great service. Fast delivery and brilliant value for money
Review by DiVinci1 year ago
It's now September 10th and my package still has not arrived and I ordered it in August
Review by Vedanette1 year ago
Not yet received the order.... so can't leave good review - had very disappointed 9 year old and had to place an order on Amazon which came next day.... so next time would just go direct to Amazon.
Review by Roflstomper Okpewho1 year ago
Great sweets, quick delivery and well packed. Highly recommended!
Review by Titixaben Gutpelce1 year ago
Prompt delivery of well packed goods - what's not to like !!
Review by Bindas2 years ago
Used this company in the last week, for the first time - had a wild notion for Mother’s Pride!
Phoned the company as I wasn’t sure how to go about it all - the lass on the other side explained everything clearly.
Bread arrived - great friendly & helpful staff.
Would definitely recommend this company & will definitely order again when I’m breadless...
Review by Arroyojon2 years ago
Absolutely terrible company, do not use. Products arrived with half the order completely damaged and ruined the end of my sons party. Terrible customer service. Rude and unhelpful. Do not waste your money on their products.
The sweets were not faulty, the packaging was, that isn't perishable. The party wasn't until Sat 253rd as I explained and the top layer of the box was inspected on delivery but I did not pick up every single pack from an order of 50 to check the bags weren't split. I don't think that is unreasonable. I have offered to send the faulty bags back to you, you have ignored this request. You have implied all along that you do not believe me. As stated before, your customer service standard is terrible. Your disbelief even after seeing photos and having the option of having the damaged packets back is unbelievable. I have even offered to have the party venue verify my issues with the packaging but you seemed to have ignored the parts of my emails that you do not wish to consider as then you would have to accept that your product was faulty.
Reply - What would you suggest? That I should have given only 20 kids out of 50 sweets and told the other 30 kids that they would have to go without sweets because I choose a bad company to supply the sweets?! I have said I have damaged bags I can return, would you require all damaged bags back to issue a refund or would you still be hiding behind the irrelevant perishable items line to get you out of your responsibility to reimburse me for the faulty bags?
Review by Biological Korsgaard2 years ago
Have always and will always give 5 stars. Sweets are absolutely brilliant. Living in England I miss all those Scottish sweets. Edinburgh Rock being my favourite
Review by ArwenZ2 years ago
Thanks my husband was so happy with his stuff from Scotland x
Review by Tonytelly2 years ago
Dyed in the wool sassenach who loves Scottish Plain bread ! Virtually impossible to buy south of Dumfries, so, to find someone who is willing to take the time to pack and deliver down here is marvellous! Hope it remains viable as you certainly have a regular customer in us ! ( I ordered 4 loafs, freeze properly, bob's your dad's brother.) Highly recommended.
Review by Nettmary2 years ago
Excellent quality especially in sugar free range, well packaged and quick delivery highly recommend
Review by Azki Duhaney2 years ago
Great service, lovely sweets
Review by Eryc Grimsey2 years ago
Everything was excellent.
Review by Kamlai Szpajda2 years ago
absalut great sweet shop
Review by Ahiza2 years ago
Great prices, fantastic products. Nothing bad to say at all. Always arrives really well packaged, never a problem. Loyalty card scheme might be nice though ;-)
Review by Zacheri Olckers2 years ago
Fab! Fast service and great sweets
Review by Nrusimha2 years ago
Prompt delivery, carefully packaged and all enquiries answered very quickly and with humour, making the experience personal despite all being done online.
Review by Ruedella Vavouras2 years ago
Amazing service and great communication thank you
Review by Wayback2 years ago
Very prompt processing of order & quick delivery to Australia. Product packed well and just as I remember from my childhood. Will definitely buy from again. A++++
Review by Galls Cautel2 years ago
Well impressed. Good service all round.would recommend.