We moved from UK and AP where the agent used in Oz.
Allied Pickford (AP) Australia
• Poor communication re the status of the inbound shipment and delivery of goods
• Tried to overcharge of storage versus agreed prices with John Masson in UK
• Delivery service terrible
• Consignment was brought in all in one go and not checked off first with wrapping removed quickly making it difficult to check
• Items open with box cutter with some being slashed. And without insurance on some items unable to claim against damage
• Not all items unpacked as promised as part of the service offering
• Packaging not taken away on delivery day, but collected some days later meaning we had large amounts of packing material everywhere
Our point of contact when the shipment got to Brisbane was a disgrace, Sophia ignored calls and emails constantly making the whole thing very stressful, she only ever got in contact when money was involved .
As this is something that people mostly do infrequently, these organisations need to be strong communicators and more sympathetic towards people as moving internationally is very stressful at the best of times.
Review by Downhill6 months ago
We had a good experience using Allied Pickfords shipping from Canberra Australia to Pasadena California. Price came out to about $AU 1650 with insurance for about 2.1 cubic meters (including two bikes). This was door-to-door.
It did take a little longer than expected and there were some inspection fees levied on the US side that were in addition to quote price. These are normal and are levied by the government. There are some inevitable uncertainties with moving stuff such large distances but at least the company is transparent about where your stuff is. They were able to provide me with a tracking number for the vessel and some information about when it arrived. There was a bit of run around with organizing delivery times but overall it was good considering the competitors.
Sometimes it's better to pay a little more for a reputable company, at least your stuff will turn up.
Review by Christelles7 months ago
All nice to you until you have to follow up something after then they don’t call you back.
Don’t put together the furniture properly as they just rush to get out there.
Poor packing on uplift of last items because they wanted to get out of there damaged my goods but then I need to pay excess for my poor packing!
Review by LaVon7 months ago
I waited 2 months for delivery with no reason for a vehicle to be held for that length of time together with personal itemsI kept calling them and asking when it would be released I was pleasant and tried to get answers as to why this was happening and when I finally find out It was sitting in their shed with no reason and no apology I was devastated. I bought a mobility vehicle from New Zealand and they tried to charge me Custom Duties of over $4K they then tried to charge me for cleaning the vehicle $800 because it failed the Bio check as it had been sitting in their shed. They then added etc hidden costs which they then deducted when I questioned the amounts. I did not trust them and asked another mover Dophin to give them the correct advice to remove the duty. As soon as the vehicle was released for pick up I organised a tow truck emailed and rang AP the tow truck waited for 30 minutes AP saying they didn't know and again no apology. They are disorganised don't return calls and don't know their own business. I never received an apology compensation for the stress caused to my son who has suffered severe physical condition. When I thought they had offered to waive costs they in fact sent another invoice and hidden costs.
Review by Yanyu1 year ago
After two years of my belongings (furniture, clothing, etc) being in storage with Allied Pickfords in the Middle East (two extreme hot summers in storage) - it arrived to my new abode in the UK yesterday.
Everything was in excellent condition, nothing broken and nothing missing.
Thank you to Allied Pickfords in Abu Dhabi, Rebecca and team, Devon the rep and Tanika in the UK office and the team for delivered and unpacked everything yesterday. You are great.
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