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Review by Customer3 months ago
They can do well
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Review by Customer4 months ago
Clearer conditions. Brokers should explain better the insurance and the conditions and limitations, before selling it.
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Review by Customer5 months ago
Good, but takes time. I detailed it before already
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Review by Abel Abarca Ayala5 months ago
Because it was easier to get my reimbursements with BUPA
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Review by Customer6 months ago
Health care service for those living in the USA is not very helpful. There are long delays in having bills settled, especially bad for dental bills. It is confusing to know who to contact when delays or problems arise: Allianz directly, Olympus Health or AETNA. Often it seems that AETNA acts as though the coverage is its US standard, not what is actually provided for under our negotiated health coverage with Allianz - for example, the doctor has prescribed 6 pills, but AETNA will only pay for 4 pills as one time.... Very frustrating! And because of long delays in doctors/dentists receiving payment from AETNA/Allianz, they follow-up by billing me directly.
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Review by Gabriela7 months ago
no me dieron una solución inmediata.
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Review by Customer7 months ago
I have called for help line assistance.
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Review by Customer8 months ago
feed back given already in online survey
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Review by Bruna Pereira8 months ago
Problemas com ausência de informações, falta de esclarecimentos e lenta resposta aos problemas de reembolsos.
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Review by Piyal Ganepola9 months ago
Be more professional when agreeing the areas of coverage in an insurance with a client. Must not drop very important parts of the body excluded. I have given the details in the survey form.
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Review by Graeme Cornell9 months ago
Communication is at times non existent or terse.
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Review by Albee1 year ago
They helped with what they should
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Review by Comments1 year ago
The response and follow up of the person in charge was excellent.
I think that the amount deducible when the services are local or in the residence country should be an amount in quetzales or the local currency, not in dollars. When the deducible is in dollars, the insurance does not cover in the residence country because is too high
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Review by Nishla1 year ago
to process the claim in shorter time
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Review by BonBon1 year ago
I think it is quite OK
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Review by Tarjei Buraas1 year ago
They should treat each claim with importance, and provide timely feedback.
However I must admit that their turn round time with regard to claims payment has improved in recent weeks.
I still have a claim made over a year ago, which has still not been paid because the asked for additional information which took sometime for me to obtain because the doctor was not immediately available. They should understand that somethings are beyond our control. In this case where the doctor was not available, there was no way of me getting the additional information in timely manner. My follow up requests do not elicit responses that give me any information on the status of processing my claim. I am therefore looking forward to some useful information from Allianz.
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Review by BenoîtMahieu Tanta1 year ago
Gut waren waren die beratenden Telefonate, sehr freundliche hilfreiche Mitarbeiter haben sie. Allerdings finde ich es irritierend, daß ich zweimal jährlich den Eigenanteil aufbringen muss, weil meine Firma mich während der Schiffszeit über P&O versichert. Auch der 20% Eigenanteil bei Medikamenten ist neu, oder?
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Review by QGriffin1 year ago
I am still awaiting feedback on my hospitalisation
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Review by JulianThomas Ewertz1 year ago
Rapidité de remboursement
Application simple à utiliser
Rapidité de réponses aux questions
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Review by Huibrecht1 year ago
Je suis handicapé moteur et peine à recouvrir les montants élevés pour la prise en charge de mes prothèses de pieds pour enfin te trouver ma mobilité
Merci beaucoup pour toute aide de votre part
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Review by Hotdogninja1 year ago
The claims for my part are fine. But the claims which I sent on behalf of my bosses (with their signature block in the email) were replied to me and did not cc the relevant claimant. Please also send/cc replies to the relevant claimants.
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Review by Wodolija1 year ago
the consultations and follow up after a hospitalized surgery are denied
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Allianz Care is rated 5.0 based on
765 reviews
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About
As the international health experts at Allianz Partners our focus is on addressing the health and wellbeing protection needs of clients worldwide, through the delivery of straightforward, innovative solutions that make each client feel understood, confident and valued. The dedicated multicultural teams who deliver this service and support have a clear culture of making a positive difference to clients in every interaction, by taking a personal and solution oriented approach.
