Allianz Care Reviews

They should not ask again and again for the documents that were submitted before. And if they already approved correctly invoices in the past, they should not make the re-current invoices as a completely new case!!! Details to be referred to my response in their questionaire

Very unprofessional

Provide consistent judgement of claims

ZERO claims were reimbursed to me since CORONA hysteria started!

Improve your quality customer service. Love your client when they avail of your support as his/her insurer. Don't assume wrong when they submit claims sans clear evidence. Provide great details on your complaint mechanism instead of us simply able to reach lowly personnel. Sanction inept frontline staffs. Because they dwarfed the corporate giant in you.

no notification on refund and partial refund

I'm not satisfied with the limit of Physiotherapy treatments and that Botox is not approved for decease other than Migraine

What is promised with the sales person, might not be when you sign up with Allianz

J'ai dû attendre presque 3 semaines pour recevoir une réponse et j'ai du réintroduire 2 fois ma demande,en ces temps difficiles je comprends tout à fait mais on aurait pu m'envoyer un petit mail pour m'avertir d'une duré prolongé de la prise en charge du dossier.Ce qui m'aurais évité de renvoyer mon dossier à chaque fois et de surcharger vos services.

The product contracted is not corresponding to our needs and also was not clear presented regarding in and out-patient plan.

Some weeks ago I was 14 days at a hospital in Fortaleza, Brazil. I had a serious infection that affected my whole body; heart, liver, kidney, lungs. Medical reports were sent to Allianz and MD Carlos Roberto Teixeira provided himself plenty of information for Allianz on the phone.

Yesterday, I received a message from Allianz regarding the claims for medical honoraries worth, at this single state, about Reais 25 thousand ( about US$ 6 thousand). In spite of all the plenty of information provided, new information were requested, regarding the symptoms and asking for further evidence about the payment of the medical honoraries, besides the receipts already sent.

You should be able to assess how serious are the different claims submitted to you and treat them according. In my case, besides my age (63 years old) and medical records, I am having to bear very high costs in anticipation of your reimbursements (further bills are on the way, due to cardiological control made last week in Sso Paulo). The way Allianz is dealing with my case shows disregard of my medical condition and indifference regarding the high costs I am having to bear,. It also raises suspicious about the medical honoraries being submited to you, in spite - I repeat - of all the information already provided to you.
This is not the standard of service expected from an insurance company in such circumstances.
Please acknowledge the receipt of this message.
Sincerely
Francisco Mauro Brasil de Holanda

I have sent mail to head of medical service 3 days ago but till now no reply despite a reminder. I need a life saving equipment and I have attached recommendation from specialist with result of test but no response from medical team. Very disappointing indeed.

No han cambiado mi correo a pesar de indicarlo dos veces.
No han aprobado una prueba y nadie se ha comunicado conmigo, prueba de apnea del sueño.
Deseo me llamen y hablamos. ´Ramón García Sacristán.*personal information removed by Feefo*

No han cambiado mi correo a pesar de indicarlo dos veces.
No han aprobado una prueba y nadie se ha comunicado conmigo, prueba de apnea del sueño.
Deseo me llamen y hablamos. ´Ramón García Sacristán.P000880772