We collate all the best reviews from around the Internet so you can view them in one place
Review by David “DLDrummz” Long5 months ago
Airline tickets bought before the pandemic are not covered because the "insurance doesn't cover a pandemic." Although it does not state this in the rider. And my favorite "we should have foreseen the epidemic and not bought tickets." Okay, so why do you call yourself insurance if you are not providing insurance.Be prepared to threaten to lawyer up to even get a response.
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Review by JENNIFER5 months ago
Easy website, email confirmation, funds into the account
No brained
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Review by Stephanie5 months ago
ABSOLUTELY wonderful customer service and experience. THANK YOU SO MUCH FOR YOUR HELP AND SUPPORT!! Allianz saved the day!!
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Review by Stacey Barnhill5 months ago
My experience was great, easy form, easy to upload my receipts and documentation, fast response time and claim was completed quickly. The only problem: the website would not accept the exact amount owed so I think I lost .79cents. Not a big deal at all. Thank you for good service. It will make me add travel Insurance more often.
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Review by ETI5 months ago
Excellent service! Prompt claim payment!! Love it!
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Review by Kathleen5 months ago
Great service.
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Review by AC6 months ago
I was incredibly pleased, and surprised, at how well the claim process went. I purchased the insurance before I left on my trip, had to go to urgent care while there, and all I had to do to file a claim was upload medical receipts. So easy! I was very impressed with the service.
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Review by Lynnette6 months ago
Excellent and fast service
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Review by KIMMY6 months ago
We have had two claims. Both of them were easy to request and fast to pay. Thank you!
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Review by Kenneth6 months ago
Since we were deprived of our Hawaii vacation because of an infection in my knee, we were pleased with our first time submitting a claim after many times using your insurance without having any problems.
We submitted what we thought you asked for and we’re happy to have recovered our airfare.
Memories we wished for are in the future.
Best wishes to your staff in dealing with this current pandemic.
Ken
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Review by Kristin6 months ago
I just had a simple flat tire issue, but all I had to do was file one claim form and Bam! Refund in my bank account.
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Review by KIMBERLEY6 months ago
I had read horrible reviews about getting a refund after purchasing travel insurance. Allianz made it easy, submitted my claim and documentation online and was reimbursed within a week no questions asked.
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Review by EILEEN6 months ago
Allianz Global did a great job in returning our airfare.
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Review by Bonnie Ross6 months ago
Allianz gave us all the information we needed to get a refund on our flights. My mother had surgery and was not going to enjoy the trip because her recovery was not going well.
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Review by Linda6 months ago
Very easy to place claim and quick response from Allianz.
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Review by DONALD6 months ago
Prompt response to the claim.
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Review by Charles6 months ago
Superior to previous experiences with travel insurers, with very rapid resolution of claim. The claims process was somewhat disjointed or contradictory and requires cleaning up.
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Review by Ann6 months ago
I was able to get a refund of my ticket, as I had to cancel my flight because of the Corona Virus. If I had purchased my ticket just one day later, they would not have covered me!!! I did have to send quite a few pieces of paperwork--a couple of which I felt were unnecessary, (Such as an article about when governor Newsom mad the stay at home order, and when Trump told us to stay at home) but I did finally get my refund quite quickly!
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Review by ALEX6 months ago
Even though with the COVID-19, they still answered fast and helped me out with everything. Great service. Thanks!!
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Review by CHRISTINE6 months ago
Was thankful to get my flight money back because of Covid-19
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Review by K Freeman6 months ago
Would definitely recommend for rental car use! Cracked the front window of a car and although I paid out of pocket (didn’t want to fill out paperwork with the rental company), I filed a claim with Allianz Global and got reimbursed within 2 week with no issues.
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Review by Esprit Aurélie6 months ago
Very bad services
I had some problems and they never helped me finding a clause or inventing a new one
I got stolen in Colombia "unfortunately " I haven't been attacked so they did not refund the money for my phone.
I have now problem with my flight and obviously there is a new clause coming (Pandemia) in order to not refund money.
Each time I have a problem they always find some clause in the contract to not refund any money.
NOT RECOMENDED AT ALL
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Review by Michael G.6 months ago
I bought a first-class ticket to Denver from Seattle. I decided to pay the $50 for the insurance. The conference was canceled and I filed a claim. Guess what? They laughed and told me, in so many words, to FO!
I blame Orbitz as much Allianz, I am sure they get 50% of the premium as a kickback. As such, I will never use any of those services - Expedia, Orbitz, or any others that associate with Allianz. Complete scam!
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Review by Cynthia6 months ago
So glad we purchased your insurance. Your customer service reps are fabulous and your processes are easy to follow...thank you
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Review by Janet6 months ago
Reliable, quick, trustworthy. I would highly recommend !
