All About Pins Reviews

I have worked with Heather on two enamel pin projects now and I am floored at how patient she has been with me each time. I work for a creative agency and I often have to place orders on branded items (like pins and keychains) on behalf of clients who have constantly changing budgets and demanding schedules or creative wishes.

I had to make a ton of changes on quantities and various specs in order to meet my clients' budgets and Heather never showed any signs of distress or impatience, even when the back and forth communication became excessive. I am extremely appreciative of a vendor and a representative when they can work closely with me on a complicated ordering process and can deliver a high-quality product on time.

I will always recommend them to colleagues and clients and can say, without a doubt, that I will work with All About Pins in the future. If you are on the fence about working them, I hope this review can sway you in the right direction.

I love this company!! Quick turnaround time, friendly and helpful staff, amazing production quality.. the BEST!!! Highly recommended!!

Very happy with design team, customer service and efficient delivery (we started months in advance). Great email response. If we had to do again, we would order from All About Pins. Successful trading in Cooperstown Summer of 2019. Thank you so much.

I have had All About Pins make team pins for our vintage base ball team for the past 10+ years. I can't say enough good things about the help they give and the quality of the product. I send a few ideas and maybe a photo or a graphic and no artistic help at all. In two days I have a wonderful design to review that does all I thought it should look like. If a few tweaks are needed, they do them almost overnight.

We give these souvenir pins to the members of all the teams we play on our home field (local museum back 40) and returning players always ask if we are going to have a new pin again this season.

The pins are very well made and being enamel they have a long life.

One benefit I receive is that people think I am terribly clever and talented. I have had to admit that it it is all about All About Pins .

Sandie and the Team at AllAboutPins have Exceeded ALL of My Expectations. Their Customer Service is Above The Best! I will work with them again, and refer them to everyone I speak with that is looking for Pins!
Thank you, ALL!
Brian Berent

Honest, professional, and fast! They send mock-ups same day and will adjust anything you want as many times as you want! I've been their customer for years and I love how they make everything so easy. They have one of the most competitive pricing out there and their service is TOP NOTCH! I'm lucky to have stumbled upon this gem of a company and couldn't ask for a better place for all my PIN needs! Thanks Heather!

Shipping could be faster for re-orders; otherwise, Heather does a great job at facilitating orders and communicating the process.

Really happy with the service. Speedy from arranging proof through to delivery.

Both Heather and Sandie are great to work with. When we needed to adjust our shipping timelines, they were more than happy to adjust. Really reliable company and team.

It is always a pleasure working with All About Pins. The rep I've been in contact for the past couple of years, Heather, does an amazing job. She always answers all of my questions and makes sure that the quoting/order process runs smoothly. The finished product is also great! Pins look really good and the colors pop. Highly recommend their services.

timely response and I am very please with the quality of work

Sandie and Heather are great! Makes ordering pins much easier.

Quick service. Quality product good price.

All About Pins was amazing to work with! Their turn around time for proofs and quotes was super fast and we were sooo happy with the finished pins. Thank you!!

Excellent communication, fast response and super helpful. I continue to be impressed by the level of quality customer service.

All About Pins is great to work with. They are fast, and customer service oriented.

Nice quality pins, attention to detail in design. Few shipping bumps but in the end Customer Service was great! Would buy pins from this company again!

I looked at a few companies online to have custom pins made for my company, but some of those websites were had to navigate and sales staff didn't go the extra mile to help me out.

I had a pretty good idea of what I wanted, but needed to see the actual design. All About Pins created three proofs, at no charge, to allow me to see what my design was going to look like. The communication I received from Heather and Sandie was top notch; professional, courteous and timely. Hats off to the design team for making quick work of the proofs!

Needed some pins for an event. They were quick to pick up the phone, & to deliver my quote with artwork to boot. Pins arrived earlier then i needed them and the quality was great!

After trying about 2 other companies over the years, I will be sticking with All About for awhile.

All About Pins continues to deliver when it comes to service, price, timeliness and customer service. They are very professional and their artwork is outstanding! We needed 1,000 pins for a college event and they came through when we didn't think anyone could with such a short timeline.

One of the best pin makers hands down! I've been making pins with AAP (All about pins) for more than 3 years! Ever since the first design we did everybody loved our pins! High quality, excellent graphic designers on their end. Heather is our account rep and she is superb in customer support and when she's not in the office the other staff is also very helpful and they get things done! We absolutely love going through AAP because of the experience and the quality of the pins. We would not be where we are today without their help!

Okay to be fair the pins are pretty awesome looking. BUT totally not worth the stress of getting them. We ordered on June 7th with a guaranteed ship date of June 27th. Fast forward to July 3rd and after multiple frustrating phone calls with the two customer service reps at All About Pins I had zero information about the location of my pins. So stressful. We were leaving for a Florida tournament on the 5th and the pins were somewhere in China on the 3rd! At no point did the company assume any responsibility for the screw up. At one point one of the two reps said she'd call me back ASAP and when I finally called them to follow up I was told she'd left for a vacation! OMG. I had to spend hours on the phone with fedex to get these pins. They arrived a day later than the date All About Pins guaranteed was the latest possible date I'd receive them, delaying our road trip by two days and forcing us to make the long road trip in one epic push. Zero apology from the company reps.
If you're still willing to order from these people after reading this then make sure you tack on minimum two weeks to whatever ime frame they claim they can meet. And don't expect any kind of help or compensation when things go wrong. These dang trading pins have taken years off my life.

I was very pleased with their customer service. They were very professional and friendly. Quick to respond to my requests and the product was very good quality. I highly recommend them.

My group has used this company for the last 3-4 years without issues. This year, we had an entirely different experience. We did not get our pins in time for our event. I called and emailed All About Pins every day two to four times a day from Monday to the day of our event which was on a Friday. We kept getting the same excuses which were "I'm sorry for the delay we are waiting for to hear from the factory" or "We are trying to locate the UPS tracking number to see when it was shipped." It was a bunch bs. They never admitted they screwed up. We got our pins four days after the event ended and asked for a refund. Alex said she would work on it. We haven't been refunded and they refuse to answer our emails or return our calls.

We will never use this company again.

They delivered a good product, but the service time to get it was rough. We worked out a split shipment to meet a deadline but they mixed it up and sent the part of the order that was not time bound on time but not the other.
So, in summary, if you don't have a tight deadline, they will be great. Otherwise, I recommend looking elsewhere.