Alka Reviews

I called Alka because I had a small accident with my computer (it fell and broke during a luggage control at an airport on my way from Denmark to Ecuador). The person I spoke to at Alka didn't speak English and couldn't help me. I then wrote a mail to the email address provided but I didn't receive a reply. In the meantime I had my computer fixed while in Ecuador and paid for the damage myself but I didn't even get an answer from Alka on whether my insurance would cover the costs of repair.

This is a greedy company with no interest to keep good relationship with customers. After a couple of years being their customer with no issues, Mobilepay made a glitch to pay their monthly bill i.e. it was rather a Force Majeure than negligence (which they agreed on the phone to be so). I suggested that they would only issue a warning for this first time ever instance of lack of payment but they insisted that they would rather charge 100 kr. late payment fee than keep me as customer. No mercy, no consideration, no personal approach - only greed. I'm glad to escape such a company and pay now less for my insurance with their competitors!

In 12.03.18 after i stopped to the red light , i was hit from behind by an alka customer and after 2weeks they decided that is a common fault and we have to pay half of the reparation. Dear alka there is no laws in this world who blame you if you stopped at the red light , the fault is 100% of the one who hits from the back because he didnt keep the right distance .
And dont tell me to not call you anymore because i will call you 3 times per day until you will solve the case
Case no 2924798

Update :
The trafic light was yellow and we stopped before the line but when your customer hit us he pushed the car 1-2 meters almost in the middle of the intersection .
The law said that you can cross the intersection at the yellow color if you can not stop but in this case the trafic light became red from yellow not yellow from green and you can not see in the mirror if the drver behind you is sleeping or not

H6rtig og seriøs behabdling

Skade om Sofa
I wrote to alka about my Sofa that it got broke to just recive an email today telling me that they only cover sudden damage.
As i mentioned it was a sudden damage and not over time as they try to tell me! i am very disapointed in the response i recived so far and i hope they will reconsider or i might reconsider moving my insurances!So far very unpleasant service!

My VW car got all scratched up and slightly dented, in several spots, by the full impact of a falling bicycle that fell and slammed against my parked car on one of Christianshavn's streets - and the antenna on my car was also snapped off - on a summer's day in mid-August 2016. A woman had been riding her bike on Prinsessegade, in Christianshavn, with her young daughter aboard the bicycle also, reportedly rode over an unevenness in the road and lost her balance and the whole bicycle fell, with mother and daughter, into the drivers side of my car - and evidently scraped across the whole side - and even dented the hood of the car. This woman was thoughtful enough to leave a note for me, with a contact number. As things would have it, her insurance carrier is ALKA Forskiring. After many months of calling various representatives at ALKA Forsikring and after writing several letters and emails to ALKA Forsikring, I was not able to bring this situation to any resolution. Last week, at the start of January 2017, I told the woman whose bicycle had scraped up the driver's side of my car that, with the cold of winter coming on, I really wanted to have the scratches repaired. This message was evidently enough to stimulate her to get ALKA to write to me, finally ... and the verdict they have handed down now, almost FIVE MONTHS after the damage done to my car, is that the woman (i.e. their insurance client) who was riding the bicycle has done nothing wrong that she can be held responsible for - and that damage done to my car is to be considered "hændelig", and that they are absolutely NOT going to pay any compensation at all to me as the "skadelidte".

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THANK YOU, NIKOLAJ .. for your responses - now we've had a round of e-mailing back and forth and I see you've posted your response on TrustPilot.

You write to me: "As I wrote in my previous answer, our client did not do anything in a reckless or negligent manner. The requirement to put the liability into force is that our client does something in a negligent manner, but nothing indicates this."

It looks like you're saying to me that nobody from the claims department is even willing to take a moment to CONSIDER the possibility that your client could have been negligent, when it comes to keeping her eyes on the road, as she - with a young child on board the bicycle - steered her bicycle right over TWO large depressions in the street and subsequently FELL against the driver's side of my parked car ... scratching it and denting it and snapping off the antenna. Isn't is possible that the bicyclist (your client) might have been distracted? - how else could she have driven over two gaping holes on the otherwise clean and well-paved street?
It appears to me that the ALKA people are rigidly "going by the book" and are not ready or willing to deploy any flexibility, energy or care in dealing with this situation. I've been waiting FIVE months for some kind of response and it's only when I asked your client directly about moving things along that any response to this matter