Alight Reviews

I have submitted the required paperwork multiple times and they still deny. Faxed them the required info 3 times. They claimed they never got it. I have the receipts from the fax confirming the number of pages submitted and the date.

I can't get the site to work. I have been trying for HOURS to submit the required documents digitally and the site just says "page unavailable" when I try to submit.

If you are an employer, PLEASE do not use this service. Unprofessional and rude. My family needs insurance and they want to deny us during a pandemic!

Incompetent and the worst customer service possible all wrapped into terrible phone connections, staff that is clueless, hang-ups, and basically doing nothing. Stay away, employers

I am a financial advisor, working with a client to roll his 401k out of Alight. We had to call them every day for over a week to get an account closed, and then they said they would send the check overnight, using a provided FedEx account number. They did not send the check. When the client called them back to ask where the check was, they claimed he did not call them back with an account number. When he threw a fit, they checked the recording and found that in fact, they had promised to send the check, they apologized and promised to send it. Once again, not check. This is the worst financial custodian experience I have had, and am looking into filing something with FINRA on behalf of the client

Alight is the service provider for DXC Technologies.

To say that the Customer Care employees are absolutely incompetent, is a magnanimous compliment.
The self-service website is a piece of garbage, useless, confusing, inoperable, and the poor CSRs always admits that the website is useless.
The IVR and the phone service is equally poor, the phone calls drops, the CSR's can keep a record of previous calls, thus, every call attempt, you need to explain the situation from the beginning.

As an executive, I can't find a single reason to hire this company to manage the benefits of its employees, is an absolute disgrace.

Please stay far and away from doing business with this company.

The worst employees. Lies and more lies from each new person you get from customer service department when you are trying to get your health insurance information. They take forever to process anything as well. The employees do not even care to resolve any issues and would just hang up that phone. A week trying to get them to enroll me in the health plan i chose. Employers DO NOT use this company. Low class employees.

Alight is the service provider for J&J benefits. Absolutely horrific and incompetent company. Will NOT provide any kind of statements by mail for 401K accounts or other requests. They dodge the request for months, super long phone wait times, do not honor simple requests for basic statements(ignore, delay, or instead of sending appropriate statements they sent me a data dump of 50 pages of thousands of line items for each single transaction and amount!), and their website indefinitely is non-functional where you cannot even download or view simple 1099-R statements. Great for the other legal party as I can't prove or demonstrate any holdings from J&J!

Called and the guy couldn't be bothered helping me.So I called back hoping to find somebody else and I've been in the queue waiting to talk to someone for over an hour now and decided to wait for a call back which has also been 30 minutes.

My employer recently switched to Alight for management of our HSA accounts and health insurance. I've called multiple times and customer service doesn't know anything about their websites, is not able to answer extremely basic questions, and not able to assist with signing up for benefits or changing benefits, etc. Extremely clueless and not able to help whatsoever. Everything they do requires opening up a ticket.

Wow, I know why they never ask you to rate their service when you call! I called over 2 weeks ago to get a new PIN to access my account. They would only send it via postal service, even though they ask 10 questions to verify who you are. Still have not received it. The online form to change your password has not worked for over 2 months, which I also told them. I have now been on hold for 37 minutes. Imagine if I were able to sue for the downturn in my retirement account because I could not access my account to make changes? Maybe I can, I may just have to call a lawyer. I don't understand why a huge company like SPGlobal would utilize a company with such poor service.

I called to have a VOE check on a past employee. Never have I been told to find this service online with a quick hang up, completely rude. Then I go online and looks like their whole HR team has been outsourced and there are no external HR services visible to request the VOE.

I am shocked to find a company operating like this.

I have been waiting three months to get my very legitimate claim reimbursed. They make you jump through hoop after hoop. Now I see three claims have been cancelled. I tried to get on the website again and was informed my password was wrong. I had just used it. This site and their customer service people could not be worse. I am ready to contact the attorney general in my state to get MY money.

Seriously. Their site is not working for our company and i have been working with their tech department who asked to see a screenshot of the error code. Fair enough, right? Well, the only way to communicate with them is via fax or mail. They are forbidden to use any sort of email to send or receive documents. The employee straight up claimed they keep begging their higher leadership to allow it but they get the response of "we have been like this for years and it has always worked." Garbage organization that is clearly bound for failure.

DO NOT use their services. Their irresponsible tactics caused my daughter & I to be taken off our Health insurance. They sent us letter via US mail but when more info was needed, never notified us causing us to miss our deadline & only notified us after we were being removed.

Great shipment time and the item is in good quality condition.And the website provides amazing customer service and as well thanks for the crew.I recommend this shop....

I am a customer at ASOS for a long time. And unfortunately, I'm done with this company after they never figure out with my refund on $450-600. That's a lot of money for me. I dropped my three packages more than a month ago. They never receive my packages therefore no refund for me because I don't gave proof of postage. They couldn't even provide me with a USPS tracking number that they usually send with the order. With that said, if you just drop your package without a proof of postage, you are losing you money. You are responsible for that and they will not help you with that and it us no matter how much you spend over there!!!

Purchased a bikini from this store and it fit my body very well.