I purchased a cheetah print top off the shoulder from this site it looked like it was hand made for a child no tag on it do not buy from this company total scammers. I paid over 20.00 and never got a returned call back there not legit! stay away from them.
Review by RogerM Stoutner3 weeks ago
1.I cant even log in. Still wants stupid verification over and over and over again
2. Customer service is useless. The seller f..ked up my order. And customer service did not do anything apart beein stupidly super nice. This happened 5x. I even did not get the whole money back. They solve nothing.
Review by Janauskas Rabbaa1 month ago
Did not get the order cause its lost in the post. Now i have to proof its lost. How can i proof something is lost? What a piece of s*** organisation. They are only protecting their sellers and not even care about the customers.
Review by SRichards Pönitzsch1 month ago
Dont use. I thought it would be ok, but its not. Purposely dont allow paypal on majority of sellers so they can sell your card info. They then started to block my payments for 'security issue' just because they didn't want me using vouchers to get discounts. They're awful and the products I bought haven't come. Ebay is your best bet, unless you live out somewhere far and pay a lot of shipping
Review by ODaiCuXxxALEXXxxx1 month ago
I have ordered wigs from Elva Hair Official Store on Aliexpress before. This time they sent the wrong wig. I sent the requested pictures and was told "no worry just send wig back and you will get refund plus shipping." I even opted for a new wig albeit the one I ordered. The shipping back took more than 30 days now Elva Hair Official Store has stopped responding and I am out 186 USD. Aliexpress says time has run out. We need more than 30 days when shipping items back for a refund cause the sellers will just drag it out. Don't order from Elva Hair Official Store they are scammers.
Review by Diabetic1 month ago
This is fake ali express.....
Review by JustSendit Argonaut1 month ago
this is my story with this company ( ZJCHAO Watch Store ) I made an order with this company on aliexpress 5 months ago and They never sent the goods and whenever I asked them to send it they says that they have already sent it and that I have to be patience and wait and at last they said that the carrier did not send the goods and they are sorry for that and when I asked them to return the amount they refused and they said that I choose another item so whenever I choose an item they say that it is not available now and I have to choose another one And so on . This is a sample of how Chinese companies deal and the solution is do not deal with these thieves ( ZJCHAO Watch Store)
Review by Stalexander1 month ago
They never send me the refund after I returned the items. I chatted many times with a live customer rep and they eventually passed me to 'another dispute team' that will handle the dispute. I got an auto email from that team and since then I heard nothing from them. Going back to chat it was just the robot routing me through the loop. The live chat was dead. Aliexpress is a total scam. Don't buy from them! They can never be another Amazon.
Review by Isabelita1 month ago
My experience shopping on ali express. Buy an item. Wait a month for it to show up. 4 out of 4 items break on installation due to crappy plastic quality. Try to follow open dispute links i recieved in email. Email links are broken. Try to open dispute on your web page. To do that i have to upload picture evidence. Wont let me upload my picture. Wont let me open dispute without picture. I finally just attach a random picture. I go to write a one star review on the product. It wont let me when i have an open dispute. Only lets you write a review when you confirm you have recieved the item without problems. I try to contact customer service but it turns out thats just a bot that suggests pages from the FAQ. I guess its my own fault for trying to buy something directly from China.
Review by Domros1 month ago
Aliexpress and these sellers are the same, when they pretend to mediate a dispute, they in fact emit the same opinion that is never in favor of the customer. They sent me a broken product, immediately suspected that i broke it, then promised a replacement screen that never came, of course they never was an apology, i was called a "malicious fraud" and numerous other lies and insults, i sent a photo with newspaper date in the background showing that it was still broken today, they gave me 2 days to find an official paper proving i hadn't receive the screen, it turned out to be only 24h after which they said I was wrong, case closed. Scammed, stranded with a defective product. Thankfully, I paid only $120 for this valuable lesson, closed my Aliexpress account, they won't next see my money soon this century. I'm sorry now i ever complained about Amazon's customer service, which is heaven compared to that. Eric
Review by Nöjd1 month ago
Ordered quite a few items on Aliexpress and found it better than Wish, as most of the time the postage is free and some of the items arrived quicker.
Review by Kidane1 month ago
Horrible shopping website. No control over the suppliers. Using robots all the time for the customer service is insane. Made a mistake for the first and last time which I would never repeat in future.
Review by Haukur2 months ago
If you never ever take heed in a Company Review, please take heed of AliExpress unless you have money to throw away. I have been ordering from them for a few yrs with no issues. Last year I ordered an ipod. All of the settings on the ipod was in Chinese. I don't read Chinese so I didn't know which setting to choose to change the language to English. I sent the ipod back asking for a refund. Their response was "Dear, you did not purchase the ipod from us. We do not sell ipods" I'm like what the hell! I sent them a copy of my invoice that had Aliexpress all over it. I even sent the the pic from their website of the ipod. Still the same response. At that moment, I just kissed the money goodbye and threw the ipod in the closet. Recently I ordered hair that was supposed to be human. The hair came off the weff everytime I combed it, it knotted up and ended up being a hot mess. Tried to get a refund, they wanted pics, videos etc. And when you try uploading a pic on their dispute site, it will always fail to upload no matter what you use. Please note that:
1. They refund about 10% or less of orders even if its their mistake
2. They have fake reviews on their items
3. They advertise an item as Free Shipping, but when you look at your order after you have processed it, the shipping fee is there.
4. This company should have been shut down a long time ago
5. STAY AWAY FROM THIS COMPANY AT ALL COST
Review by Worldcare Mabbut2 months ago
Never got car seat cover i ordered since february 2019
At least refund medo not recommend
They are swindlers ..0 star
Review by SHLloyd Celebs2 months ago
They support sellers who sell fake brand stuff and incomplete products. I bought 3 shirts. Two of them were supposed to be decorated with rhine stones. NOT!!
The other shirt should be equipped with an equalizer which reacts on sound: NOT!!!
I've opened a didpute with the seller and as soon as it is solved, I will close my account. Cheap products with lots of headache!!!
Review by Soray2 months ago
brought 20 skirts from a seller who said that they would send by DHL then they uploaded 3 fake tracking numbers and refused to refund back my money robbers and theives please be aware lots of scammers on this site!!!!!!!!!
Review by Asska2 months ago
Customer service it is '0' .
If they send you a merchandise it's not working, broken ,forget it, kiss your money goodbye.
First they will ask you for pictures,after you provide after few days they will ask you for a video,after few days they will ask you for pictures of packing,then after few days they will say we can not find the video or pictures, and this will continue on and on . You will never get refund or a exchange .
Another way they will continue to play game until you to give up.
Review by Tomitas Polilli2 months ago
Avoid Aliexpress at all costs.
Customer service would be better if they had trained monkeys responding. All you get are bizarre scripted replies that do not answer your question.
Consider your money lost if you buy anything here
Review by Raazcii2 months ago
Awful chat support, but why all the below reviews say you are screwed/scammed? Pay with a credit card, and anything bad happens - you file a dispute with your credit card company. They'll force it back from AliExpress, so you will never have to deal with their "live chat" which is the most useless thing.
Review by Jinm2 months ago
Great AliExpress!!! Recommend! 🤩
Review by Salmud Luxamimongkolchai2 months ago
My order was also closed and a I have not received even half of the items! I will be placing my bad experience on all social media in South Africa. A lot of my money has been stolen!!
It seems impossible to report my problem on their website!
Review by Elisabth2 months ago
This Customer protection only protects the store and not the actual customer
Review by CustoRonnie Zuern2 months ago
Aliexpress does not publish negative feedback. I left negative feedback for a seller that scammed me and it was not published so do NOT rely on sellers feedback on this site. Its worthless and probably, in most cases, fake feedback scores.
Review by Piriya Lumbe2 months ago
crap i wished i read this before ordering from aliexpress. they sent me some bad quality items. websites say free returns and easy. but nope they denied my return and now stuck with it. lost $55. lesson learned dont buy from china unless you order theu ebay with buyers protection.
Review by Ethan2 months ago
do not order anything from this website/do not enter payment information on this website,this is a scam website at the very best