We collate all the best reviews from around the Internet so you can view them in one place
Review by John D.8 months ago
Terrific customer service, Great products And very fast shipping. I would give them six stars if it were possible.
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Review by Jeremy Burns8 months ago
I am very happy with my motorbike boots, super quality, great price, excellent customer service. Alessio emailed to explain the fit . I will be buying from Alex Factory again soon.
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Review by Joshua Oakes8 months ago
I ordered the a size 47 which is what i usually wear in European sizes and a US 13. These boots run large and Alessio worked with me over about a week to make sure that I got the right size. We ended up going with a EU 46 after measuring my feet, the insoles from my shoes, and the insoles of of the boots themselves. The fit of boots was perfect. I got my boots in three days Italy to western Colorado in the US. I would definitely work with them again. Totally worth the time to get my boots. They have an amazing dedication to customer service.
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Review by aqueous8 months ago
Ordered some Gaerne sg10 boots from Alex factory.
When I ordered them, Alessio sent me a email to make sure the sizing was correct because there was some discrepancy between EU size and US. I ended up getting one size bigger than I originally ordered due to his recommendation.
Boots were shipped fast, fit perfectly and still paid about $200 dollars less than anywhere locally here in Toronto, Canada.
Would definitely recommend.
Justin.
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Review by Slava8 months ago
Just perfect! Nothing to add :)
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Review by Craig R9 months ago
Service, responsiveness, helpfulness, all excellent.
Size was true. EU45 equals US11
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Review by Stephen D9 months ago
Great customer service!! I just ordered some new Forma predator 2.0 boots and love them. Alex and his team did a great job explaining and answering any questions I had so I got a boot that was right for me.
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Review by Josh Small9 months ago
Exceptional customer service. Emailed them a question on sizing and they returned the response quickly and accurately. Definitely recommend using them to everyone.
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Review by William Foster9 months ago
LOVE MY GAERNE SG10 boots...i had mixed feelings about ordering overseas in may 0f 2020 to the USA thru this company ..first time customer..LET ME REASSURE YOU THIS COMPANY PROVIDED (5 STAR) CUSTOMER SATISFACTION....THANK YOU..ALEX FACTORY.IT...AAAAAAAAAAAA
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Review by Too Quick10 months ago
Awesome quality Kayland hiking boots. My second pair...Fast shipping to Canada, I will not hesitate to order again. Thank you Alessio!
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Review by Frédéric Bouchise10 months ago
I am very happy to have ordered italian boots from an italian company during this cursed period...it was my choice and I am very happy with your performance.
As soon as I will can ride my motor bike with the boots, I'll send you some pictures!
Best regards,
Frédéric from France
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Review by Mr Andrew Elener11 months ago
My boots arrived safely today in a timely manner and I am so pleased with them.
They fit perfectly and are very comfortable, so a big thank you to Alessio for his advice regarding the size.
The boots appear to be extremely well made and of a high quality of both finish and appearance.
I couldn’t be more pleased with every aspect of them and of the service provided by Alex Factory (suppliers) during this purchase.
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Review by RicD11 months ago
I too had a pair of boots shipped to the US. I sent emails to AlexFactory to confirm that the price was indeed what showed on the website and that operations were still able to ship. Alessio got right back to me by email with the answers that I was looking for. I placed my order online Monday 3/16/20 4:13 PM and the boots were on my doorstep Friday
03/20/20 at 5:54 P.M.
Fantastic service. I will definitely be doing business with them again.
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Review by Christin Hale11 months ago
Had a pair of boots shipped to the US, so had to be sure about the correct choice of boot and sizing. Alessio worked with me for an entire week to make sure I considered alternatives and to discuss sizing. I made my choice and had my boots three days later. Fantastic service.
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Review by Brandin Rogers11 months ago
Alessio is the BEST! Excellent customer service and superb timing with shipping. Couldn’t be more pleased!
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Review by Michal11 months ago
Excelent customers service.
After sending pants to slovakia it took just 7 days.
We solved small problem via e-mail... pretty fast replies.
Goods came well packed. Everything OK! He helped me with fitting pants to my measurements.
I recommend this seller.
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Review by Jon from USA11 months ago
I received the boots and I wanted to take a moment and thank you for the great service and help you provided. Upon receipt of the order, Alessio was quick to point out that the fitment info online differed slightly from the info on Sidi’s box and I appreciated that. You even asked a few questions over a few emails and later suggested I consider the next size larger - didn’t have to do that!
The Sidi Rex Air boots fit nearly perfectly in the size you suggested and will be great once seated in.
The shipping time was amazingly fast and arrived faster than some local shipping options inside the USA!
So while everyone complains, I wanted to take a moment to thank you and tell you that you did a great job and appreciate you efforts! Thank you Alessio!
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Review by Nikola1 year ago
Great customers service. Alessio addressed a small problem personally and immediately.
The goods were is as specified condition and arrived on time as promised. definitely will consider buying from them again.
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Review by Motolib1 year ago
Great customer service and fast shipping. Who could want more? There was a question about whether I needed one size or the other and they went out of their way to make sure I got what I wanted.
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Review by Hugues Martin1 year ago
Just fine !
I appreciate the contact with AlexFactory.it because they really cared of my needs : they just want you to be really satisfied with the item you are buying. Great.
Thank you very much !
Hugues from Switzerland
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Review by Fred S1 year ago
This was my first purchase with Alex Factory and have to say it far exceeded my expectations. Their pricing was great compared to the competition, but I had my reservations purchasing from overseas, specifically concerned about shipment time and customer service if I had to return. To my pleasure, Alessio was awesome and emailed me the same day to ensure the size conversion (EU vs AM) for the Sidi boots was correct, and did an excellent job guiding me through the sizing. The shipment arrived only a couple days later, and thanks to his extra effort, they fit perfectly. I will definitely come back to this company for future purchases!
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Review by Deborah Ricketts1 year ago
Just purchased my 5th pair of Kayland boots - this time the Cross Mountain. Each one better than the one before! They are not only beautiful but also beautifully made - and sooooo comfortable!! I have put many miles on each my boots and look forward to more. Alessio Fava, customer service, is very helpful and a joy to work with in selection and purchase of my boots!
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Review by Carolina O1 year ago
Very happy customer! The staff went above and beyond to make sure I ordered the correct size from the start and avoid a return from New York, and the boots look great and fit perfectly! Mille Grazie Alessio!
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Review by Margaret1 year ago
Fantastic customer care and service from very first contact to delivery of my new boots. Thank you!
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Review by Kev USA1 year ago
Initially attracted by competitive prices and reasonable shipping costs to the USA. Via email they wanted to make sure I was ordering the correct size boot . . . which was good because I had actually selected the wrong size. Once confirmed, the boots arrived in 4 days. Perfect fit . . now just need warmer weather to head out for some serious miles.
