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Review by GC1 year ago
We placed our order at 20:40 and placed a specific order. The guy read it back to us and it was exactly what we ordered:
10" pepperoni pizza with BBQ base.
Chips in a pitta bread with chilli sauce and salad.
Large donner meat with garlic mayo and salad.
It was delivered just over an hour later, which is understandable as they must be busy due to many places being closed.
The pizza was perfect according to my son.
However, myself and my partner had a very different experience.
I received a pitta with salad.
My partner received and extremely small donner kebab with salad.
When we telephoned to request the correct order the guy on the phone was horrendously rude. He said that is exactly what we ordered. Told me to take the pitta off my partner's donner meat and he'll have what he ordered. When I told him that would be a viable option if the kebab wasn't so small. He told me that was a large kebab to which I replied if that is a large then I dread to think what the small is. I asked how we could resolve this issue or I would have to complain. He then got rather aggressive and asked it I was threatening him. I stated that informing him of taking matters further due to incorrect food that the original order had been paid for and his very rude and aggressive tone was not in anyway threatening behaviour. He abruptly told me that he would get someone to call me back and put the phone down.
By this point it was 21:55. I did receive a call back withing 10 mins by a very polite gentleman. He resolved the issue very quickly by saying he would get the correct order sent out and it would be 30 mins. He also apologised for the manner in which his employee had spoken to me.
The order arrived at 22:35 with a 20% discount voucher as an apology. I thought that was a lovely gesture.
It was the correct order this time although the large donner meat was still very small. The garlic mayo was present this time.
My chips were very cold and there was hardly any chilli sauce and it was not nice at all.
My partner gave me some meat as my chips were so cold.
Within 20 mins of finishing our food I was very sick. My partner started vomiting within 30 mins of eating. We were both sick all through the night and still feel rather ill today.
We will not be ordering from here again I am afraid.
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