Amazing Shoes so comfortable doesn’t feel heavy on feet, the color(Rosa Coco) is very sweet seems it is neatly designed with care.
Review by Ardajia2 months ago
Awesome shoes with a superb quality that I have never seen in any other shoe before!
Now I am fixed onto these shoes and have nearly every model released. I doubt I will wear any other shoes again.
I am surprised by all the feedback regarding the bad service, as I mistakenly ordered the wrong size and it was easily sent back and replaced with the right sized shoes.
Please keep up the excellent work!
Review by Rocdoc3 months ago
The sneakers arrived in time. I like the shape & the quality of the leather is very good. One of my favorite pair of shoe.
Review by Ramina3 months ago
I would like to award zero stars!
Impudent and very bad service. Alexander Laude debits and doesn‘t ship any shoes. Even if you write them an e-mail to ask for a cancellation of your order, they won‘t!
Please avoid this online shop at any cost.
Review by Pirnie4 months ago
Best Shoes 😊👍
Review by Eliseo4 months ago
WORST CUSTOMER SERVICE EVER! Some women via email named Kim had the audacity to tell me why I don’t read before ordering things online and she told me because I asked for a refund I could never order from them again which I could care less but man that women is definitely at the wrong job! Still haven’t received my money, hopefully they process my refund.
Review by Teodor Nansikombi4 months ago
Awful customer service and when they eventually arrived, not at all the quality you'd expect for the price. AVOID AT ALL COSTS. Ordered a pair of trainers but was not told they were not in stock at the time, only after 3 weeks and three emails chasing the order was I told what I'd actually done was 'pre-ordered' – although this was not made clear at the time of order. I then said I'd like to cancel the order after 4 weeks as I was totally unsatisfied with the service and requested a refund, which after many emails and failed phone calls later they agreed. 2 weeks later there was no sign of any refund and then the trainers actually turned up, I emailed to ask what was going on and they said they could not refund but if I wanted to request a refund again I'd have to pay for the return postage, wait for them to arrive back with the company and then wait a further two weeks for the refund to be actioned. 2 weeks past, still no refund. Extremely rude customer service advisors throughout the whole process and poor quality, tatty shoes when they arrived. Don't order from them.
Review by CustomerDALLELIN Giovanardi6 months ago
I ordered my first pair three years ago and I must say they have the best quality. Now I have 4 pairs of this brand and they are all perfect. My boyfriend sent one pair back and got the new size a week later. We love the shoes!
Review by Popelca7 months ago
Terrible customer service, do not purchase shoes from their site. My shoes have not arrived in over 3 weeks with little to no explanation from the company.
Review by Huttson8 months ago
Absolute shambles of a company.
Returned trainer and asked for a refund and was told refund was not ve processed for 14 days.
I have contacted this company numerous times and they are still holding my payment.
My advice is do not purchase as the staff are very rude and do not care
UPDATE: Noticed 2 new 5 star reviews from German customers which looks odd as why would they leave a review on a uk reviews site.
Something fishy and maybe staff leaving 5* review. Good try
Review by Bafford Forrow9 months ago
I ordered a pair of black Alexander Laude shoes before X-mass last year. They came late indeed, but it doesn't matter, I understood busy period not they're fault. The shoes were too big for my size, so I wanted to change them, but i didn't got a return sticker from them just a piece of paper that states for changing size the transport is free, for returns I pay the price.
When I called them to send me the sticker, they said I need to pay to send them there and the trasport back to me it's free.
I got mad and I just wanted to return them. It's been 1 month since I returned them and I didn't got my money back , the only way to contact them is by their site and it's like a robot Kim that just ask for the order number and tracking number , gave it like 3 times and never reply to say something " ok we will process your order you will have your money back".
The number they have it's only for logistics , were if you call there you can feel the frustration and the angry german attitude against you. They don't f***king have a customer service hotline. Now I am left without shoes and without my 170 Euros !!! This is theft !!! I will go further to a lawyer or to the European customer service council .
Thread carefully if you buy from this crooks
Alexander Laude is rated 3.0 based on
Trust Mamma Reviews
Our reviews are aggregated from multiple sources to give you the best overview about alexander-laude.com.
Amphitheatre Parkway 1600