Sent me item in wrong color and customer service unable to help and arrange for exchange/return. Spoke to credit card company and US consumer rights limited because from Italy.
Review by Ancicaria6 months ago
Extremely good customer service
A long time after the warranty was over, I had a problem with my beloved kettle. So I asked Alessi for advise if it could be solved. They were more than generous with their solution, even though it was way past the warranty period.
I have seldom seen such great service after expiration of warranty!
Review by Markael1 year ago
ALESSI's array of products is just fantastic. You'll be purchasing not just simple objects, but well designed, great quality and rich in culture objects. They produce in Italy. Some other brands, specially the Nordic design ones, have moved their production to China or India, shame on them!
And the customer service is just great. I had a small issue with a coffee maker and they sent me a new one and a letter apologizing for the trouble.
Alessi is rated 4.0 based on
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