I have bought 2 air purifiers over the past 7 years. I am able to control my allergies better with the air purifiers and have reduced how many sinus infections I have had over the years. I love the auto-ship feature with the filters. I know I'll get a new filter on a regular basis and I don't have to worry about ordering it myself.
Review by Anomo5 years ago
I have two BreatheSmart units that seem to be working very well. We have an unusually high volume of dust in our house. The source is probably our coal burner. We have used a coal burner for 25 years without this problem. So we can't be sure of the dust source. I will say the BreatheSmart units have helped a lot, but they have not removed 100% of the dust. We get a noticeable amount of dust every two or three days on the furniture. Before the BreatheSmart units were installed we could notice a lot of new dust on the furniture everyday. My next move is to shut down the coal burner to see what happens.
One of the units is noticeably noisier than the other when they are both running at the same speed. It seems like there is some internal vibration with the noisy unit.
Review by MarcinPL5 years ago
After researching for months, I decided to order two Alen air cleaners in early November. I called to talk to a customer service rep because I had a special request concerning shipping. I wanted to get the filters before Thanksgiving but was unsure of when to order them because I was going to be out of town and I didn't want to miss the delivery. The rep told me I could go ahead and order and he would talk to shipping and delay the shipping of my order. Instead, my order shipped right away while I was out of town. Everything turned out fine, as a friend watching the house brought the filters in before they were stolen. The point is, I didn't need to spend 15 minutes on the phone with the rep who was not able to take of the delayed shipment as promised. The other thing I found disappointing was finding out they had a "Black Friday" sale. I could have saved $150 on my two A350s. Here's how Alen's rep could have guaranteed they'd get a 5-star review: when I call tell me I should just wait another 2 weeks and order after Thanksgiving to save money and get the shipment delivered after my out of town trip.
As for the filters, they are fine. I live in the desert with lots of dust and I have dogs. The amount of dust in the house is visibly reduced and my home doesn't smell like dog. The low settings are very quiet. The highest setting is a bit noisy but that is to be expected if you expect it to move that much air around. It actually helps me at night because I sleep better with white noise. Though I don't have bad allergies I am less stuffed up than I was before I bought these air cleaners.
I would recommend this company and their product to anyone, just don't expect any personalized customer service if you call instead of ordering online.
Review by Moldychez5 years ago
Our son has bad allergies and our daughter has a trach due to respiratory issues. We did a lot of research before purchasing products, and have been extremely happy with the various air filters we have purchased from Alen. By far our favorite product is the Paralada, but we like our other filters from Alen we have purchased as well. A short story... we had our house tested for mold and the test came back negative, but I realized I failed to turn off the Alen air filters we had in the areas tested. A second test was performed and mold spores were detected and upon tear out of a basement wall, moisture and mold was prevalent about 3 feet away from the air filter (Paralada). The filter surpassed my expectations and I can not imagine our home with our the units we own.
Review by Oimi5 years ago
I have been a customer of Alen Corporations for 6 years and have always had excellent service for machines and filters. Love these guys!!
Review by Kimonique5 years ago
Let's face it, in our Country, service after the sale is sometimes so much trouble we simply give up. It's all our fault for not forcing these companies to make better products, or at the very least, fulfill their limited, limited, warranty. When my filter arrived damaged I had to decide if it was worth my time to try and replace it. I expected to invest a lot of time searching the website hoping that a live person would somehow, someway answer my email and offer a ray of hope.
To my surprise I received more than hope. I received immediate assistance from a person who understood my situation. My problem was their problem. In less than twenty fours a plan was set in place which exceeded my expectations. This also included a follow up email.
Having purchased my unit years earlier I have never been happier with the product, and now the outstanding customer service. I was treated like someone who has spent thousands of dollars with their company. I was treated with respect.
Review by MlUnorthodox5 years ago
WE HAVE HAD OUR ALEN A350 AIR PURIFIER FOR ALMOST 2 YEARS NOW AND IT HAS MADE A HUGE DIFFERENCE IN THE AIR QUALITY IN OUR HOUSE. IT SITS IN OUR GREAT ROOM AND BASICALLY PURIFIES THE AIR IN 3 ROOMS (GREAT ROOM, KITCHEN, & SUNROOM). WE KEEP IT ON "2" WHILE WE ARE AT HOME AND THEN TURN IT UP TO "4" AT NIGHT,. WE HAVE A DOG THAT SHEDS AND WE HAVE NOTICED A TREMENDOUS DIFFERENCE IN THE AIR QUALITY SINCE WE STARTED USING IT. IT ALSO DOES A PERFECT JOB IN TAKING OUT ODORS - SUCH AS COOKING ODORS. IT IS SO EASY TO KEEP CLEAN AND TO CHANGE THE FILTERS. THE GREAT THING IS IT WILL LET YOU KNOW WHEN IT IS TIME TO CHANGE THE HEPA FILTER AND WE CAN GO ALMOST A YEAR BEFORE CHANGING IT. ABOUT ONCE A MONTH I SWEEP OFF THE BLACK FILTER THAT COVERS THE HEPA. WE LOVE IT!
Review by Moontasir Lipsch5 years ago
No more to say
Review by Yuyee Forsebrink5 years ago
We have one of the Alen room air purifiers (T300) for a couple of years now and it works as advertised. We receive our air filters every six months and are very satisfied with their service. This year at Christmas time they even reduced the cost of their filters which made it even better. Amazing product with great service!
Review by DHem Fontanares5 years ago
We love our new Alencorp air purifier.
I am no longer suffering allergy symptoms from indoor particulates created from our wood stove , or by our sweet dog.
The air is fresh & clean and we are all much healthier & happier having purchased our Alen and running it daily.
Review by Lexie Teklehaymanot5 years ago
My Alen filters, all four of them, are super and quiet. But with one second power blips common, we often find that the filters have been turned off and have to be manually turned on again. It would be ideal if they could incorporate just a few second backup to not not shut the machine down on a power blip.
Review by Icustomer5 years ago
Love my Alen 350 air purifiers. The air is cleaned of airborne particles and my house has less dust! Vacuuming the prefilter (just under the cover), once a month, is sure proof of how much dust and particulates are in the air. Thank you for providing an air filter to make my home environment healthier!
Review by Kaydot Miseyko5 years ago
Have been a customer for several years now with no problems or troubles with the process. Would recommend to any and all.
Review by Bafford5 years ago
THIS COMPANY IS REALLY COOL I GOT TO KNOW SOME OF THE SALES PEOPLE AND THEY HOOKED ME UP WITH SOME REALLY GOOD DEALE FOR INSTANCE I PERCHASED TWO AIR CLEANERS FROM THEM ALONG WITH SIGNING UP FOR THEIR AUTOMATIC FILTER DELIVERIES ALSO I PERCAHASED A REALLY NICE DEHUMIDIFIER FROM THEM NOW THAT I THINK OF IT I SPENT SOME SERIOS MONEY WITH THEM BUT LIKE I SAY HOW CAN YOU BEET ANY THING THAT IS GAURINTEED FOR LIFE! I JUST HOPE THEY DON'T GO OUT OF BUISENESS !!
Review by Cristopher5 years ago
There were a few minor problems with my order but excellent follow up straightened everything out nicely.
Review by Isobwl5 years ago
I love the auto ship program... I am happy with my air filter.
Review by MtnMoose5 years ago
I researched air purifiers thoroughly before purchasing and found Alen to be the best choice. Upon receiving my four units, I turned them on and let them do their thing. The purifiers work extremely well as shown when changing filters. It was almost embarrassing seeing the results, but changing and resetting the filter was simple. Love the fact the purifier tells you before it's time to change so you have time to reorder filters. When we are home, the purifiers are on levels 1-2 because the noise level is low and doesn't bother us. When we go out of town, I turn them up full power since no one will be home to hear them. The noise level is not an issue as long as I follow this rule of thumb. My husband has asthma, one of our children has severe allergies, and we have a dog in the house. In the three years since we've had our purifiers, my husband has had fewer asthma attacks and our daughter has had a dramatic drop in allergy-related doctor visits. In addition, I've had no issues with any of my four purifiers. I've recommended them to many friends who have purchased as well. Thanks Alen!
Review by Siete5 years ago
I purchased two purifiers from Alen and have really noticed the difference in the air quality in our home. The automatic order system is fantastic and always arrives on time. When I had a question about changing out the UV light they were extremely helpful and called me back right away. I always recommend this product to friends and family that come into our home and comment how clean and fresh the air is.
Review by Shaconda5 years ago
...but the customer service. A+ for a prompt response to my concerns and an even faster resolution. I'd deal with this company just because of my experience with their concern for customer satisfaction.
Review by Carmatt Jayanti5 years ago
I originally purchased the BreatheSmart Air Purifier early January to help reduce allergens, dust, and pet dander. After several weeks of use reduction in dust and dander was quite noticeable (dusting became a weekly rather than a daily occurrence). I don't yet have any benchmark regarding the effectiveness of the allergen control. I'm sure that will come as we enter allergy season.
Review by Kaylina Sasaki5 years ago
The air purifiers I purchased from Alen are amazing. I can finally breathe again at night. No more making funny noises with my throat or hearing my husband snore. I never would have believed the air purifiers would have made such a big difference in the quality of the air we breathe. We purchased a large unit Breathe Right for the family room and run it every time we open the woodstove to add wood and occasionally during the day. The small tower unit, we run while we sleep. I would recommend these purifiers to anyone who would like to breathe clean, fresh air.
Review by Kapree5 years ago
I ordered an A350 air purifier for my daughter. Within 2 days, it was on my doorstep.
It is doing a great job helping to control her asthma. I am very happy with it.
Review by Dat5 years ago
The machine is to loud.I can not tell if it is helping.I trust it is.
Review by Ducatii Awuapila5 years ago
After working beautifully for a couple of years, it now is leaking all over the floor and carpet. Help!!!