Absolutely atrocious customer service.
In 2017 I had a tin of tomatoes explode (literally) that resulted in a full wall needing repainting. Aldi's response (after a week) - bring back,the by then, mouldy tomatoes.
Next, earlier this year, resulted in disposing of almost ten litres of sparkling water due to it containing excessive arsenic.
My most recent catastrophe - bunch of Gladioli that developed a serious mould after a few days. And, what did Aldi's customer service do ? They offered a generic response, a €5.00 voucher (that didn't even cover the cost of the flowers) and bring back the mouldy flowers.
With, the exception of the sparkling water, photographic evidence was attached to my complaint. I didn't complain about the water as I disposed of it after the call back was issued.
Seriously! I think it's time to move on to a more reliable store that actually cares for their customers. 🙄
Review by Divyeshkumar Brijesh1 month ago
BREATHTAKING HOSTILITY AND AGGRESSION FROM CHECKOUT OPERATOR IN THE LIMERICK ALDI STORE ON THE DUBLIN ROAD. THIS INCIDENT OCCURRED BECAUSE I BOUGHT SIX BUNCHES OF FLOWERS AND A FLEXIBLE TUB TO KEEP THEM IN SO AS NOT TO HAVE THEM BRUISED. THE OPERATOR SHOUTED AT ME TO TAKE THEM OUT OF THE TUB. WHEN I REBUKED HIM AT THE TILL FOR SHOUTING DOWN THE AISLE TO ME HE BECAME HOSTILE AND OFFENSIVE - ALL IN SIGHT OF THE "STORE MANAGER" WHO WINKED AND SAID: "I'LL HAVE A WORD WITH HIM"! THE OPERATOR WAS RUDE AND OFFENSIVE AND WAS WITNESSED BY OTHER SHOPPERS WHO SPOKE TO ME OUTSIDE OF THE SHOP.
WHEN IS IT ACCEPTABLE FOR A SALES PERSON TO REFER TO A SENIOR CUSTOMER AS "DUDE"? WHY DID THE "MANAGER" ALLOW HIM TO ROUGH HANDLE THE FLOWERS AS HE SCANNED THEM? WHAT IS THE STANDARD IN THAT STORE IF THAT IS THE FRONT-OF-SHOP IMAGE?
Review by Bogu3 months ago
Love Aldi, great prices, great selection and amazing customer service !
Review by Mazar4 months ago
Many thanks to Toni in New Ross who helped me without even asking. Great company overall
Review by MrsMoon8 months ago
Visited an Aldi outwith my normal location and bought some chicken breasts. When I got home I found that the chicken was off, well off, even although it was in date by 3 days.
Phoned to the store to complain and was told that they could not help unless I returned to the store the goods were purchased from. I emailed picture of the rotten chicken and receipt but still told to return to the store of purchase.
I'll never shop in Aldi anywhere again.
Review by Wendell Tobun8 months ago
I just want sacher ( german) cake. I bought that cake in Germany long time ago...still feel the taste 😁 Overall great store, super polite staff- Naas, Co.Kildare
Review by Hughey Adcroft1 year ago
Thanks for the delicious Irish and german apples. Finely a year with European apples and what a taste so juicy great byte and super aroma. I eat them now for 2 months. I don't know if they will be there for much longer.
Review by Mareeta1 year ago
Just gave up on Aldi - atrocious customer support and absolutely no interest in customers unless they are shopping for big weekly shops.
The number of times I have left the store because of the long queues is a lot - its very frustrating in Aldi Ashbourne store is particularly bad and management staff are so unhelpful - often just 1 checkout open and expected to wait behind customers with full trollies - even when other checkouts do open its unmanaged and other people just rush to skip someone who has been waiting in the only open checkout. Plenty of choice in Ashbourne luckily so will happily stay away and shop in Tesco, Lidl, Centra, Dunnes and Supervalu instead.
Review by Ersoeksave Letness1 year ago
Great stock great prices can't complain
Review by Rzr2 years ago
I bought my laptop, my TV, my clock, my fryer, my hairdryer, my crockery and cutlery, my kitchen gadgets and lots more from Aldi. Everything was top notch and never disappointed me. The '6' range of really cheap veggies is amazing. I wish they'd been about when my daughter was growing up as we would have had a lot more change to spend.
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