I had an order go missing by Hermes that was sent from Aldi, they tried their up most to resolve the problem. Really impressed. So nice speaking to a person straight away when ringing customer services! A+
Review by Dinah3 months ago
Purchased large item from Aldi - it arrived damaged. Aldi Customer Service referred me directly to their supplier (even though, legally, it is their responsibility as retailer to fix the problem). Supplier couldn't help; referred me back to Aldi. Aldi wouldn't supply replacement parts without return of original item. Aldi missed pre-arranged collection on two successive days - hours of hanging around for nothing. In the end, I had to lug a 37.5kg item back to my nearest store. Aldi has so far offered £20 goodwill gesture. I have stated I will accept not less than £100 given all time/hassle. Complaint now lodged with RetailADR. I will update this once there is further news.
Review by Balzak Saric4 months ago
ONLINE is totally useless. Firstly if you place an order and want to cancel, you have got no chance. You can wait 25 minutes on the phone and still nobody answers, send an email and you just do not get a response. Once the order is placed and shows tracking information, it shows up on Hermes,"still waiting for parcel from Aldi" for about a week. Then after a couple of weeks your shipment arrives at your doorstep. Absoloutely no Customer Service, and Logistics, they dont even know the meaning of the word. In store is great for Aldi, Online - DO NOT SHOP
Review by Blunt Lushnikov4 months ago
After reading earlier review I felt I had to share a similar experience I purchased a bag of potatoes from Aldi, I never leave potatoes in the plastic bag, I store them in a hessian bag. On preparing them for an Easter dinner, nearly every potato has black running through them, on speaking to my friend she told me she had the same experience the week before, purchased from another store. I e mailed Aldi with a photo who told me they needed barcode, receipt best before date etc, when I explained I do not keep any of this that was the end of it, never heard another thing.They may sell cheap but not cheap when you have to throw away, not as bad if it was an isolated incident but obviously not.
Review by Pritish4 months ago
Aldi is brilliant at quality and price but their attitude towards customers is abysmal. I was fined a £70 parking charge for doing a £200 shop which took 10 minutes over the allowed 90 mins. When I complained to the manager I was banned from the store. I find this course of action incredible and am considering taking legal action against the company. THE CUSTOMER IS ALWAYS RIGHT.
Review by Carrot4 months ago
a lot cheaper than asda or tesco, I am saving a lot of money with aldi plus their products are fresh.. even though the queues are usually very long but it is normal its a bargain.
Review by Hobbs4 months ago
Don’t like Aldi stores layout they aren’t laid out nicely and when you go in and decide to not buy anything, there is no easy way to go out. Doesn’t stock much branded stuff compared to the the top 4 stores. To be honest, it’s not worth going to aldi for the money you save, never really have a pleasant shopping experience
Review by PolkCustomer4 months ago
A big thank you to Carl and Julie at Aldi Meanwood for super service. They loaded my patio set onto a pallet truck took it to my car and put it in the car for me. Lovely staff, super service. Thank you very much.
Review by Sajjad4 months ago
Bought a wooden kids kitchen from aldi & had to pay a joiner to build it up it took him 5 hours absolutely horrendous!!!!!
Review by ImDarkDiamond4 months ago
Six weeks since ordering and paying for two items online, I am no nearer getting my items/money back/explanations.
This is how it works Aldi: You use half decent couriers, which rules out Hermes, they even check what is said about them, even if said items were due to be delivered two days in a row, then apparently too big so I would have to wait 48 hours, 168 hours later Hermes inform me they’d been returned to Aldi as damaged, but guess what: Aldi Online haven’t contacted me or responded to my emails in any way whatsoever.
The Aldi order number is 25255323 of 30/04/2019.
Review by Suyog Ropers4 months ago
Just to say:
No need to paint the real flowers in the shop to try selling more of them
Shame on you Aldi
Review by Adili Woodlands4 months ago
Go in for 1 or 2 items and have to queue for quite some time to purchase.
They need to be up to date with self scans or minimum items till.
Review by Franta4 months ago
I bought an electric scooter from Aldi online, which soon had some technical problems (and again, and again, and again...)
I would normally give up after receiving a product that repeatedly breaks with alarming regularity, but in Aldi's case, I cannot fault their dealing of the issue.
There's an easy to find contact number, you get through to someone quickly each time, and they both effectively and quickly deal with the issue - getting a replacement sent out with next day delivery.
It's this dedication and excellent customer care that means, even though the product may not be perfect, I'm more than happy to keep buying from the company I got it from.
Review by Asmina4 months ago
Sat 23/3/2019 visited washington retail park 9.20 no trolleys available. Asked staff members and was told they had a shortage of trolleys due to trolleys regularly being damaged. The shop wasn't busy (only 2 tills open)and other customers were making same request for trollies. I dread to think what happened for the rest of the day as Saturdays are very busy. When I came out after only buying half of what I needed there were six people waiting for trolleys to be returned by customers.
Review by Raza4 months ago
Aldi is great. I wish people who didn't get how it works from the massive posters that tell you in nice bold letters to please pack up your shopping at the counter opposit the tills to keep their prices down. Aldi is modern and how it should be done, if all the moaning grumpy slow packers who can't read and simply do their shopping packing on the table made exactly for that could go shop somewhere else and leave the happy shoppers to Aldi so we can keep our nice low prices that would be great thank you. You can't have everything, if you want a shopkeeper to pass you each item one at a time as you slowly pack your bags to the dispair of the growing queue behind you, then simply go anywhere else and pay the price for it. Prices are kept low at aldi because their staff are trained to keep the queue going quickly so less staff need to be employed. If your one of those that doesn't get this or can't accept this, please shop elsewhere. All us shoppers who understand how Aldi works and appreciate their initiative will be delighted to see the speedy service working successfully and watch our prices go down even further.
Aldi is my shop of choice,quality food and products at brilliant prices. The only part of the experience shopping there I don't like is not Aldi itself but customers who are rude to staff for being quick, it's such a buzz kill and if they need assisstance I've seen staff helping many times. I don't think it's fair on other customers to have to put up with such grumpy twits who arn't participating positively in making the whole system work and I wish there was an extra charge for those customers keeping other customers up by being a slow self-entitled grumpy shopper, or better - a voucher off or something for those shoppers keeping the prices down by packing in the designated packing space made available by Aldi for everyone to use for free. But I don't think Aldi should have to do this, I just think people should be more mindful of the amazing service they provide, and if they don't like Aldi's system, no one's forcing you to shop there, I personally love it! If there's a genuine reason for being slow at packing, like a disability for example, Aldi staff I have witnessed have always been happy to help. I like my local one and the staff are amazing there!
Review by Syameer4 months ago
Aldi Customer support is shocking to say the least Also the Kamado warranty is not worth the passer it’s written on
I bought the Kamado May 30th on line and after 3 weeks it arrived damaged ,
I called Aldi to report the damage where I was informed the item is sold out and I was to email them photos of the damage, This was done and I was offered 10% off the value of the item and to keep the Kamado,
I asked if the Kamado could be reglazed under the warranty or could the company send another to me since Aldi have none in stock ,
I had a reply today and I’ve been told by the company that makes these called Lahender phone number is 03451306192 that any damage by any means the item is not to be used as damage will spread while being used
20 pound in store voucher I was given and I’ve to wait another 2 weeks for my money back
Review by Anife4 months ago
One of the worst online purchase experiences I've ever had. Awful communications - no feedback from them after phoning their call centre several times.
The parcel had been lying in a Hermes depot ( Trustpilot rating 92% = bad) for five days with no indication when it could be delivered and it had become abundantly clear they CANNOT DELIVER the package. I therefore did them a favour and CANCELLED THE ORDER. In future, I will not be dealing with this hopelessly inefficient, unresponsive and ultimately failing company.
It will take 14 days for this incompetent company to return my money, in addition I have spent hours on the phone and took one day off waiting for the delivery.
Their UK CEO is on record as saying " Marks and Spencer standards at Tesco prices". A joke that could win a Perrier Award at the Edinburgh Comedy Festival.
Review by Mab4 months ago
Ordered for birthday present and day after due to be sent out the order was cancelled blaming the supplier! Surely if there had been an issue with the supplier, this would have been quite clear before the one week advertising time frame they had for the item.
They are supposedly one of top retailers now but clearly can’t get there house in order and simply apologising does not make up for disappointment of a cancelled present!!
Review by Supersport4 months ago
Aldi just don't seem to understand eCommerce. They make the mistake of thinking that if they can't see the customer the customer doesn't exist.
I have tried to let them know that part of my £500 order is missing but they gave no response to email or web form. Perhaps they just don't care.
I'll stick with Amazon in future.
ps. Their courier Yodel is even worse.
Review by CatherineValletta4 months ago
Really impressed with the expanding range including vegan which means I can do my whole shop. My local store in pentwyn Cardiff is excellent. Professional and helpful staff
Review by Woodsider4 months ago
Shocking customer service
I have always shopped regularly with Aldi in store but online seems to be like dealing with a totally different company.. I will not be shopping with Aldi again full stop.
Why would you damage a good reputation like this?
Review by Abbason4 months ago
I give it 4 stars because I never get brioche loaf even it’s get off after 30 mins of store opening ... I want them to increase their stock near seven kings station outlet ....
Review by Amalina4 months ago
If you order online make sure you don't go anywhere for at least 2 weeks as you'll be waiting for your parcel to arrive! They use XPD which stands for 'xtra patience dependant', a courier service that has a tracking service that doesn't track and vans that are overtaken by pensioners on mobility scooters. Inspired Diana Ross to sing "I'm Still Waiting".....
Review by Romanus4 months ago
We ordered a rattan corner sofa originally on 18th April and were advised our order had been dispatched. They used a company called XDP Express for delivery and first sofa was never delivered because apparently it went missing. So, we ordered another corner sofa in grey and received confirmation saying again your item had been dispatched. The item was safely resting in the warehouse from 18th May and was delivered this morning 28th May only to find it's the wrong colour. We never ordered beige! I have requested a full refund and for the item to be collected immediately. Absolutely disgusting service and will think twice about ordering again!
Review by Shymira4 months ago
I recently purchased a Hike protein bar from Aldi and when I went to eat it I bit into something hard which I could not break by chewing or by trying to cut it with a knife. I'm not sure what it was but it certainly wasn't edible and it shouldn't have been in a food product. I wrote to Aldi to highlight the issue and they simply asked that I return the Hike bar to the store from which I bought it - for a refund or a replacement Hike bar - but they weren't at all interested in trying to find out what the object was that I had come across BECAUSE NOBODY ELSE HAD REPORTED A SIMILAR ISSUE. I'll never shop at Aldi again!