Bad experience from the 1st trial.....ordered and paid for the iteam which turned up not to be in stock!!!
Review by Merlini Almeke1 year ago
Great customer service - helpful staff, express delivery. Highly recommend this store!
Review by Kraft1 year ago
Good and quick answer... cause i receveid my watch few days after. Thanks i Love it.
Review by Binyamo1 year ago
Great service, friendly & quick to deliver
Review by Consuala Liguore2 years ago
I purchased a Baume & Mercier Classima for £3,450. The watch has never kept time gaining 2 minutes per day and was sent back to Alderley Watches for repair under guarantee. After 3 weeks their local horologist finally confirmed that something was wrong with the time keeping and the watch was being sent to Baume & Mercier Switzerland for repair. It should have been sent to an authorised repair centre at the start.
After patiently waiting for over 2 months and just receiving vague replies that it would be returned and repaired soon, I chose to contact Baume & Mercier London directly. My suspicions were unfortunately justified. Baume & Mercier advised that the watch had not been sent to their Swiss nor London office and they had no record that my watch was in for repair. Alderley Watches then admitted in writing the watch was actually sent to the United States and not to Baume & Mercier USA but a retailer from whom they purchased the watch. Despite continually requesting a reference repair number/repair details so I could track the whereabouts of the watch to determine if it was in the Baume & Mercier system, Alderley Watches refused to advise such details. They just replied with vague, no substance emails. I also checked directly with Baume & Mercier USA who also confirmed that it had NOT been sent for repair to an authorised deal within their USA network either.
I eventually got the watch back nearly 3 months later and it still gained 2 minutes per day. I have twice requested a refund which was declined. The watch is not fit for purpose.
Upon return of the watch I then asked again who the watch had been sent to in order to determine the real facts. Had the watch actually gone in for repair in the first place ?? Once again, such contact details were refused by Alderley Watches.
Richard Castello and Alderley Watches then went totally quiet despite being contacted on a number of occasions via Amazon.
With the benefit of hindsight I learnt that I was dealing with a husband and wife operation who work from home and rarely answer the telephone. A very frustrating experience with a dishonest and untrustworthy retailer.
Review by Sinkhole2 years ago
In my experience, Alderley Watches are jewellers with integrity. Premier-class service AND premier-class products at very competitive prices. Thank you, Richard, for the two superb Raymond Weil watches to celebrate my Golden Wedding Anniversary ... and significant birthday.
Review by Veneda Tra2 years ago
Excellent service and very attentive to the entire purchase.
Review by Camouflage3 years ago
I was initially hesitant about ordering a Raymond Weil watch online but glad I did I'm thoroughly happy with the watch it was excellent value and I cannot stop admiring it I will definitely order again from Alderley well done made my Xmas even more special!!!
Review by Goura3 years ago
Very prompt delivery kept you up to date with information. Sadly we did not buy the watch not their fault we didn't realise how heavy it was. They made a very prompt refund on receipt of the returned watch.
Review by Steeling Wildi3 years ago
Got what i wanted treated well.
Review by Anjulimah Bohilador3 years ago
Fantastic buying experience. Terrific value! Good customer service. Exactly as advertised. Highest recommendation.
Review by Dinut3 years ago
Absolutely delighted with my husband's new Armani watch bought from Alderley Watches. He couldn't be happier...thank you.
Review by Elijha3 years ago
Bought an armani ar1400 watch from alderley watches and took it to my local watch specialist (the horology center) and they took the back off and found the wrong workings in the watch, when speaking with richard he was sure he got it from the correct dealer, plus i didnt like the fact this company isnt an authorized armani dealer, so no stamp in the guarantee book.
I paid good money for the watch as well £225, although getting a refund wasnt an issue, being sold a fake watch for that amount of money is a joke.
I wont be ordering from here again and wouldnt recommend this company to anyone who is thinking of ordering.
Review by FloralRhythm3 years ago
Great price, great customer service would definitely use them again.
Review by Uyai3 years ago
I have just purchased a Raymond Weil Pasifar diamond watch from Alderley Watches. I first saw this watch whilst abroad and on my return I looked on the AW website and found the same model at a far less price. I contacted AW by email and after reassurances on model, warranty etc purchased the watch ; it arrived on day promised and I am over the moon with it. The before and after service has been impeccable and I would not hesitate in recommending AW.
Review by Zhila Izowit3 years ago
Thanks Alderley Watches, I received my Armani watch yesterday and after having the bracelet adjusted today I've worn it for the first time...looks great, thanks for the quick delivery and great service.
Review by Albatross3 years ago
First class correspondence, totally pleased with every aspect of my transaction with this company ...
Review by Tanashia Sköldborg3 years ago
Apologies for the delay in reviewing Alderley Watches, I had a very tight timescale to get a particular watch for my son for christmas. I believe that Alderley went out of their way to dispatch the watch, so that I got it on time. I am very pleased with the service and product - many thanks to the staff at Alderley, I am a very happy customer and would have no doubt recommended them to anyone.
Review by Jeti Klewer4 years ago
Initially tentative about buying such an expensive watch online, but after speaking to Alderley Watches and then ordering & receiving the Raymond Weil watch all my concerns were dispelled. A great timepiece, much cheaper than on the high street and delivered extremely quickly. I'm extremely grateful to all the team at Alderley Watches for providing all the reassurances I required & for delivering a great watch at a great price. 5 Stars...Thank you.
Review by GaryFabain4 years ago
Was initially hesitant to purchase due to the massive discounts, however I am glad that I did! I have had the watch looked at by 3 different jewellers and all have said that it is genuine.
Delivery was prompt and on time and the watch itself is amazing.
Review by Narmathadevi4 years ago
Great offers on some amazing watches, very pleased with the service i was provided too
Review by Mulkiye4 years ago
I couldn't rate Alderley watches high enough their customer service was the highest I have ever experienced. I would highly recommend this company and would not hesitate recommending them. Thank you
Review by Thezz4 years ago
I was looking for a particular Tag Heuer watch which has now been discontinued and first came across Alderley Watches selling it on Amazon at a very reasonable price. Having decided to buy it, I then received an email stating that the watch which was on Amazon was damaged and so couldn't be sold. I was then contacted and told that Richard Costello would be able to get the exact watch for me from a seller in Munich and that it would reach me in 7 days. True to his word, I was really impressed when the watch arrived on time and looked good. However, it was not accompanied by the correct box, paperwork or warranty as stated on the Alderley Watches web-site. This was all extremely important to me as without the documentation there would be no warranty. The owner of Alderley Watches did say he would track down the paperwork but also stated that the paperwork could be "easily forged" so wasn't worth getting hung up on! I decided to return the watch to Alderley Watches and buy another with all the correct documentation. It cost a few hundred pounds more but now I have piece of mind! If you are not worried about documentation or making a long term investment, I would be happy to buy from this company. I have now decided, however, to stick to the high street for significant purchases!
Review by Jilka4 years ago
I would just like to share my excellent experience derived from buying my Panerai from Alderley Watches. A superb watch at exceptional value for money and delivered securely & quickly.