They're an amazing company. They hold themselves to the highest standard and I really appreciate working with them. It's been awesome and I would highly recommend them to anyone.
Review by Gmd2 months ago
Bad service when it comes to problems and when you call to cancel service with them they give you the run around and weeks later when you finally get it canceled they will try to start to pull out monthly payments 1 year later. Back to square 1 on hold for a hour waiting for a real person to speak to. 9/4/2019
Review by CustomerGlynis3 months ago
Lie about EVERYTHING And then to cancel you have to hand write a note letter to them and mail it
Review by Meharbaarn3 months ago
I am very disappointed. I had the system for more than 3 weeks. It is still not installed. I hooked up entry alarms and indoor cameras. The indoor cameras cannot be contacted from my phone unless I am at home. I need a installation person. I thought my system would be up and running by now.
Review by Bauline Moskova3 months ago
Still waiting on my refund. Called in and young girl gave me a b.s. story on how they mailed checks. Didn’t ask my name and have been waiting at the mailbox. Smh.
*Addition* Now we are in August. Still no check.
Review by ReliableCustomerAndRatingDude3 months ago
The app is terrible. I am still not able to log in. The rest of the system is good. Spend some money on improving the app though.
Review by Favio Kiryanova3 months ago
They have the worst service
Review by Beeba3 months ago
I placed the order last week and do not have the equipment yet. I have no real opinion at this time
Review by ArwelScourfield3 months ago
I ordered the service in May the about 20 minutes after I canceled the order I called and finally got a response,then was told that it would all be taken care of.Two days after the product arrived at my home I returned it since june 1 and still have not gotten my refund until today.This morning I looked at my account only to be charged again for a service that I don’t even have.The hardest thing is to get into contact with a person as I have leave over 20 message to which I have gotten no response.This company is a scam and people should be aware of it !!!!
Review by Raincatcher3 months ago
Not very helpful and hard to get help with system, only can speak with on person. Not at all helpful won’t help install equipment
Review by Kindyguy Derrow3 months ago
I love my security sister we feel great in our new neighborhood and appreciate the extra security and the cameras are awesome and really a great assest to have they really pick up a lot!! Thank you Alder for allowing my family and I to feel more secure!!
Review by Igstar Cruciotti3 months ago
I’ve been trying to cancel my service for a week they haven’t contacted me back yet I’ve done everything they asked seems like they trying to make it hard to cancel so they can continue to hit my bank account for an alarm system that isn’t even hooked up
Review by Covet Calabria3 months ago
The Best Ever
Review by Tobas3 months ago
I'm very very sorry to say but I do not like the company the service is not good at all for us they have the in self-install it horrible I receive half of my package and all of my package it just not cool at all y'all being me to go with y'all company and the results that I got at the end was not cool I would not recommend anyone to go to y'all I'm just keeping it honest
Review by Chezurn3 months ago
I love the company and the system it is great
Review by LesleyM3 months ago
First of all the Video was better than the booklet. But they should have stated to put the Sensors on the movable part of the windows. And the Door is Window #2 and one my Windows is the Door. And as far as testing the Sensors make sure you add extra stickers because I had to move Sensors a few times to get it right.
Review by Ssts3 months ago
I wish I could give it zero! Way too much to type from the sales lies to the shipment lies to ....well I have never regretted any purchase so much in my life! I urge everyone and anyone who may need this for actual peace of mind and for protecting your family DO NOT GO HERE!
Review by Udayaraj3 months ago
I cancelled my service , it never got cancelled then they said they would refund my money never did then charged me again after they told me it was cancelled , when you call your on hold forever no one can help they just say oh it coming a month later i still have not been refunded but they have the equipment. If this is how you are with refunds i would hate to see the trouble people have when they have an actual security emergency.
Review by Sophiya3 months ago
Price is to high, got my system but cant get signal
Review by Foothils4 months ago
I love it...I love how the panel talks to me
Review by Sayers4 months ago
Great have no problems
Review by RedCardinal Anco4 months ago
The only reason I didn’t add the 5 stars cause I was missing screws I needed for some of the equipment
Review by Pebblesbrown4 months ago
Great (hidden) security company!
As I was hunting for a new security system company, as the old one left me more than disappointed, I was able to dig up this one! I called to get a quote and the pricing was just right so I went ahead and signed the "papers" and the system was delivered within 2 days! I was able to install it by myself in 8 minutes. It is a flawless modernly designed system with full system customizability as well as app integration. How I did not find this system in the beginning is beyond me but I am glad I did.
Review by FinTal Greimel4 months ago
Customer service was excellent. My only negative is when I received the cameras I did not receive the brackets, for the door stoppers, no screws, and for the panel, no screws to hang on the wall.
Review by Mnm4 months ago
Persistent, yet very professional. They explained everything very well. All around great customer service!