Great website and clear pricing. I really appreciate how quickly it puts the sailing date in, along with the easy booking.
Review by Brendie3 months ago
Lots of continued contact, was given a delivery date of 5/1 - after several calls on 5/3 we were told the truck was broken down with no ETA. Finally received the delivery of my vehicle on 5/8.
Review by Chomak5 months ago
Very easy experience. I would recommend this company without hesitation. In fact, I was so satisfied that I'm using Alaska Car Transport to ship my other vehicle
Review by Suntharalingam Soleymani8 months ago
Process was easy and I received my car as scheduled and in the same condition as it was when I dropped it off. Great service
Review by Ihator11 months ago
Very user friendly. Actually got my car there a few days early.
Very trustworthy. Left change in the console, was still there when we picked up the car.
Review by Rubn Wembi11 months ago
I was impressed. Everything when smooth and vehicle arrived without issues.
Would use this service again.
Review by Jdk Kalist11 months ago
Love the immediate call-back, upon submission of quote, with a friendly and helpful rep. I really helped us decide which shipper to use by making this whole process super simple.
Review by Skitterall Baliyah1 year ago
My past experience shipping with Alaska Car Transport was excellent. I trust that this will be the same.
Review by JessieTristan Bojadzievski1 year ago
Once you plug in some information the company reaches out to you and you get your estimate online that very moment.
Review by Eishana1 year ago
Ive been in contact with Rob throughout the whole booking process. The customer service, patience, and kindness he has shown me is exemplary.
Review by Datastor1 year ago
everyone from the guard to the ladies that processed my car were very curteous and made it quick and easy.
Review by Scharnagel1 year ago
The time frame was great, everyone I was in contact with were pleasant and informative. I did have a couple of small car rubs, at pickup and I thought they were dirt spots until washing my car and trying to remove them. I will get them fixed when I get my oil changed. Overall, I would use Alaska car transport again. Except for the car rubs, everything was excellent, thanks!
Review by Jlam1 year ago
So far very good, until entire transport takes place. It is hard to rate a 5 until everything is said and done.
Review by Crothall Supplymaster1 year ago
I shipped my daughter's car to her from Washington to Alaska. I was told to have the car washed before transport, so I took it through the automatic car wash on the way to drop it at the port, and of course it was raining. The lady who checked it in told me the car was dirty because the wash hadn't cleaned the rear quarter panels well. Just was not friendly at all. Then I was given an itinerary with numbers to call with any questions. As the day to pick up her car arrived my daughter tried all day to get through to the number listed to call. She kept getting a message to leave a voice mail and she would have her call returned. After leaving 6 voice mails she called me in frustration asking what to do. I called the original line I called to make the reservation. The customer service agent there told me she would have her supervisor call my daughter the next day. Two days later still no call, no voice mails returned, no e-mails returned... Finally, 4 days, after the date we were told the vehicle would be ready for pick up, and still no contact from Alaska Car Transport, My daughter got a call from the storage facility that her car would be ready for pick up later today. I am hoping it is not damaged, as of right now I have no faith what-so-ever in this company. If you can avoid them I definitely would!
Review by Felita1 year ago
Delivered as promised. On time, notified of arrival in a timely manner, staff courteous and helpful.
Review by Lachawn Camelviewinsurance1 year ago
The driver suggested that my elderly mother well to where the truck was parked at 10pm and when she said she couldn't he was rude and told her that he could drive the Jeep to her but she would have to drive him back to his truck. Very rude and very unprofessional.
Review by Cedrec1 year ago
It took 2 mobths to get my vehicle delivered from Alaska to Tennessee. I was told my truck was on the barge to Tacoma over the phone and I got an email a week later stating it had just been received in Anchorage. Why it took weeks to get to Anchorage from Fairbanks I don't know. It did arrive in Nashville Tennessee sooner than expected but the original destination was supposed to be my home 3 hours away....
Review by Homers1 year ago
So far so good. Online booking was very user friendly and followup phone calls/emails from representative were spot on.
Review by Cherelynn1 year ago
The set up and process of shipping was super easy!
It took 37 days to receive my vehicle, AK to mid-TN. I wasn't too disappointed with the delivery being later (2 weeks)than they initially informed me of, it was over the holiday season and the weather wasn't the best. The main reason I rated them 3 stars is because their customer service is not great. I contacted their chat personnel at least 7 times, I only every received 1 response. I couldn't see it though because they closed the chat before I could read it & my signal was sketchy so it deleted, I took it as a grain of salt. However, the continued contact was frustrating, trying to track my car, my messages were either never read or read but no response by the same 2 female representatives. I ended up emailing the company and they responded the next day and told me where it was located & estimate delivery.
If I didn't need to contact customer service, and have the experience I did through chat, I would have given a 5 star but people is what makes a company a company, their customer service chat representatives need to work on being helpful.
Review by Sicinio1 year ago
My daughter owns the car and dealt with the shippers My part is to complete the booking forms which has gone well to this point
Review by Rujjab1 year ago
Sales representative was very helpful, comprehensive and maintained connection throughout my transaction.
Review by WauloK Malarczuk1 year ago
We made this reservation about 7:30pm Friday evening 10/05/18. No one was available on the telephone. Please call this evening, over the weekend or after &:00 Monday Oct 8 so we know to bring in the vehicle. Rob Gamel 907-715-6088
Review by Linden2 years ago
I had many questions and wanted to understand everything before I booked and Rob was very patient with me! Thanks!
Review by Skierforaday Libiene2 years ago
Thank you Jason Kay for all the worries, stress, and lies you provided me wit the shipment of my automobile. Because of your poor standards, I will never recommend nor will I use this company again.
Review by Selvedin2 years ago
Mr. Marino has been very helpful and the experience has been very professional. Auto was received on time and in good shape. The service was just as advertised. I would use them again.