Fantastic group of people to work with excellent monitoring service!
Review by Oasisgadget4 months ago
It is a rare treat to work with the people at Alarm Relay. I have been impressed with each interaction I've had from my initial inquiry to setting up monitoring service. I think these people really like their jobs and it shows in how they treat customers - cheerfully, knowledgably, and anticipating what needs to be done. I'm already a loyal customer.
Review by Khyyam Seerose7 months ago
Alarm Relay has provided excellent service so far and I started their service a couple of months ago. I would definitely give a five star rating. I am just waiting to see how they perform if there is any issue.
What I enjoy most about Alarm Relay is that a real person answers the phone! That is a huge customer service plus! Great job keep it up!!
Review by Angelyna7 months ago
Working with Alarm Relay was a great experience. It was easy, quick and painless. I would highly recommend for anyone who has an alarm system and wants to switch or to those newbies out there thinking about getting an alarm. I have had better service and monitoring from Alarm Relay in the last 3 months then I had with ADT for 15 years!
Review by Alameen8 months ago
Have been using them for about three years, by far the best value in home security monitoring.
Review by Franciell Zahra8 months ago
Above & Beyond Expectations. Alarm Relay will prove to be a disruptive business model. Super customer service, incredible price. I set my mother up on it in California, I will probably do so in my property in Ohio! I had been searching for something like Alarm Relay for a long time. Finally glad to have found it!!!!
Review by Kanjananatch8 months ago
Very knowledgeable technicians. Simple to switch over existing equipment.
Review by Sherose8 months ago
Excellent, they call right away!
Review by Hubarr Blaumeiser9 months ago
Review by Tallis Derrow9 months ago
Great service and def a 5 star company!!
Review by MandySig Garrote9 months ago
I have more buildings covered by a different monitoring company. As soon as the contracts expire, I will be calling Alarm Relay!
Review by Afsheen10 months ago
Great service with real personality. They will respond to your call with great staff that value your security concern.
Review by Kefatullah10 months ago
Great for the price and service !!!!
Review by Janaroo10 months ago
I have used Alarm relay on three different houses. They have been fantastic with moving service and monitoring the homes.
I have set the alarm off a couple of times and there response is almost instant. They are great!!!
Review by Rhoshanda10 months ago
Great company. Easy to set up service. Service is very responsive. Excellent company for security service.
Review by Safer Bocak11 months ago
super responsive and professional!
Review by Ceane11 months ago
Easy to setup! They walked me through re-configuring my system. In under 15 minutes, we configured and then tested all doors, windows & sensors and were up & running. I’ve tested response times by creating false alarms and consistently get called within 30 seconds.
Review by Jagrati11 months ago
Good feeling know someone else is looking out for you.
Review by Gaaaaaaaaa Gurdogan11 months ago
They were very helpful and efficient
Review by Shashelle Guby11 months ago
The cost of the Cellular ad-on hardware @ $189.00 was much lower than other companies had quoted me. Also, the monthly monitoring cost of just $20 a month was the cheapest I could find for Cellular monitoring. I might add that their monitoring location is a UL (Underwriters Laboratories) recognized facility: You have the added assurance of third party review of their facility.
Of course none of this is any good if you can't make your old equipment work with the new provider. As an end user you will need to have I copy of your installer code, and also be able to convey the model number of your controller board. The sales staff was quite helpful in walking me through finding my equipment model number and I obtained my installer code from the original installer of my equipment several years ago.
I setup an over the phone appointment with them for my installation of the new hardware (cellular transceiver) and for programming my old system that was about one week out. Their installer Paulie was very nice, patient, and clearly walked me through the entire hardware installation and equipment reprogramming process. In 1/2 hour the system was installed, tested, and fully functional!
First rate experience with these guys, no reservations!
Review by Ppl1 year ago
I came from another company which I thought had great service. But after experiencing the service from Alarm Relat I can say they are night and day better. Great customer support with fantastic pricing options .