I've had nothing but great customer service since I signed up for Alarm Grid. They have been patient w. my various requests and calls. Dylan has been my rep during various requests and he has done an outstanding job going above and beyond. You won't go wrong with Alarm Grid.
Review by Achasah Nothing2 months ago
Worked with Aja this morning to resolve an issue I was having and once again, excellent service from Alarm Grid. I've contacted them several times over the past couple of years, mostly for advise or to get a question answered and every time, the representative was knowledgeable with great people skills. Great service with people who are knowledgeable and care.
Review by Shubzy3 months ago
First class operation. My experience with AlarmGrid has been first rate. These guys have their act together. I was thinking of upgrading my older Honeywell Lynxr-EN panel to a Lyric panel but was concerned about compatibility, time and complexity. Jorge reached out to me via chat as I was browsing the site and is clearly an expert. He quickly answered all of my technical questions and sent me some links with further detail. I placed my order and the panel arrived in two days, one day earlier than promised. Within an hour I had the panel installed and all sensors enrolled. The process was smooth due to the technical information and videos AlarmGrid has on their site. Dylan called me precisely at the time I scheduled and we activated the panel for central monitoring in about 20 minutes. In short, panel arrived at 12:30 and by 2:30 it was installed and fully activated. Total Connect 2.0 setup was a breeze. I'm blown away. Things couldn't have gone more smoothly, largely thanks to the support from Jorge and Dylan and the resources AlarmGrid provides on their website.
Review by BSKhoo3 months ago
Alarm Grid, and specifically Dylan, are great to work with. Dylan and the Alarm Grid team are well organized, knowledgable, and attentive. Keep up the great work!
Review by Collateral Chunkster3 months ago
Worked with Bryce today and he is AWESOME! I’m in the IT service industry and can honestly say he holds company standards high. I’m a repeat customer and there is a reason why, support when I need it. They know their product and service well, thus a repeat customer.
Review by Nunofya4 months ago
Amazing tech support
Review by Jedlyn4 months ago
I have had the Service for 3 years. Not only is the Service great but the Technical Support is Top Notch. Recently worked with Dylan. He had researched the problem, had documentation at hand, and skillfully guided me thru getting my system back up and running. I couldn't have asked for better support. In the past I have worked with Frank, Bryce & Sterling.....Again, they, as Dylan, are at the top of their game........
Review by PetroHouse Schoeniger4 months ago
A year after installation, I continue to be impressed with the service that Alarm Grid provides. I'm a DIY home installer and they always walk me through the trouble shooting process. I had a couple of window zones that were giving trouble codes of "needs supervision" and after 1.5 hours of Dylan providing the trouble shooting, we determined that it is due to the metal window frames causing the battery in the units to "work harder" creating early battery failure.
In order to properly fix, I needed to order new batteries and they will be two days before arrival. So that we didn't continue to get the notifications throughout the night, Dylan showed me how to delete the zone and add back in. Of course I did this when I originally set up the zones but a year later, I had forgotten.
I assumed it was a faulty unit and it would have been cheaper and easier for Alarm Grid to simply warranty replace the units but instead, Dylan persevered to get to the bottom of what was causing the failure. I feel comfortable using Alarm Grid solely because of their excellent customer service.
Review by Hayleyrose7 months ago
Like everyone else here, I am a very satisfied customer. Many of our clients like the D-I-Y installation and these guys will really help to get your system setup the way you want it and then monitor it at an excellent cost. We have been doing business with them for over 3 years now and have had 5 star service the entire time. If you like excellent customer service and control of your own system, choose Alarm Grid, you won't be disappointed.
Review by EdeRomero Jampou8 months ago
I received excellent customer service. Frank Longo was very knowledgeable and knew exactly how to help me purge the old service provider from my security system, and set everything up with Alarm Grid. A+++ service, and knowledgeable staff.
Review by Gaied Keijlard9 months ago
Alarm Grid is focused on "customer response" Timely and with clear, easy to understand instructions. I was online in a short time without talking on the phone. All of our communications were through email.
I have full confidence this will continue with any future questions or issues I will have in the future. Great Job Team!
Review by Ximolia10 months ago
Jorge Ana Bryce did a great job. Spent over a month looking for my alarm to be released from the crooks at Brinks. Very happy with alarmgrid.com
Review by Xey Brinn10 months ago
Excellent service, super knowledgable setup and support. I'd 100% recommend Alarm Grid to anyone.
Review by KiwiMum10 months ago
Thank you Alarm Grid for ending my ADT & At&T nightmares. Great and fast service. These guys are true experts for any type of Commercial or Residential customers. We are happy with our purchase and look forward to adding my choices to this system. The videos are very helpful too. Our Lyric system is awesome!!
Review by Devonte10 months ago
Excellent service from people at Alarm Grid,
Easy setup and activation.
Thanks Alarm Grid
Review by Barncliffe Aridarth10 months ago
They have been very responsive and very helpful. I am also pleased that they support the "do it yourself" folks like myself. Bryce at Alarm Grid has helped me with the technical aspects of adding a camera to my system and other issues. Recommended!
Review by Dheepan11 months ago
Was looking for self-monitoring solution for our remote cabin and alarmgrid’s offering looked to fit the bill. Two months later, this has definitely proven the case. Easy process to get connected. They gave very clear instructions and it was virtually seamless. The only glitch was a bad Ethernet cable connect panel to router but a short conversation with customer support led to a diagnosis and quick fix. Should note that customer service has been excellent. They followed up on questions as well as checking in to be sure all was working. Already it has been handy for checking status and allowing us to turn alarm off/on when workers forgot code. Hopefully will never need it for break-in or fire but it provides peace of mind knowing that it’s there.
Review by Yuval11 months ago
Super job! My old hardwired system after 30+ years finally went casters up. Time to seriously upgrade technology, adding some additional features and functions provided with the Lyric to my home setup. Call today with Bryce was the last step in my substantial upgrade, getting the back end monitoring connected. Works exactly as I planned and was hoping, everything is perfect. Thanks again!
Review by MariaElisa Ermolenko11 months ago
Just set up my diy Qolsys alarm panel with Alarm Grid and the experience has been great. My initial contact, Steve was very patient in answering all my questions since this is my first time working with this type of system. Got me set up on an account with Alarm.com then the service tech did the remote connection to my system. Each person that I have dealt with has been very knowledgeable about my system. Their website is a wealth of information for a noob like myself. I also purchased some additional components for my system from Alarm Grid at a very competitive price.
Review by NurFaiza Kabango11 months ago
I couldn't be happier with my experience working with Alarm Grid. I worked with technician Bryce to get my system up and running. Bryce was patient, clear in his instructions, and an all around professional. For something that could have taken a great deal of time, getting my alarm system registered with Alarm Grid was an absolute breeze. Not only do I now have a modern security system, but I'm also paying less than I did with a previous company. More for less and on my own terms? Yes, please!
Review by Jiung11 months ago
Excellent customer service. Very knowledgeable staff. George was very helpful with account set up. Dylan was particularly helpful with the system setup. They set up and tested my Honeywell Vista system in about 30 minutes. They have extensive DIY info on their website which is very helpful.
Review by Jenstv11 months ago
Great communication. Customer support is great. Quick turn around for activation.
Review by BargainBuyOnline Derrow11 months ago
Sterling Donnelly and the team at Alarm Grid were exemplary in the service that they gave me, converting from a central station monitoring experience that I was leaving to their monitoring service. All went very well and for my rating of them, 5 stars is not enough.
Review by Pream1 year ago
Kudos to Dylan on the awesome job of setting up and programming my Honeywell system. He was incredible and also very knowledgeable about my system. The whole setup was completed in less than 40 minutes. Now my home and family are protected 24/7/365. Thanks Alarm Grid!
Review by Ebifemi1 year ago
What an easy process! All of the information at their site makes it easy to become a DIY. Amazing Service