Very good service. Always there to help, We worked together great.
Review by Gurdwara2 months ago
I have a website selling customized labels for beer, wine and liquor. My entire webshop is built upon Aitoc’s M2 extension Custom Product Designer, which seemed to be the only extension offering me the features and flexibility that I need.
Initially we had a bumpy start, due to the fact that the extension had some bugs, which made it almost unusable for the purpose I was going to use it for – this was quite critical, considering my entire webshop is built upon their extension.
I contacted the team, and despite much communication back and forth, they finally turned out to be extremely helpful, cooperating with my developer, and together finding a solution within a couple of weeks.
Now everything works flawlessly and I am so happy that I decided to go with Aitoc for this software!
Review by Mailey4 months ago
I've bought their Custom Product Designer Extension for Magento 2, and unfortunately the coding is extremely bugged.
I made them aware of the bug initially when I purchased this extension, in order to find a fix and a solution for this.
Throughout my three months of support, they did nothing to solve my issue, and imidietely when the three months of free support passed - they referred me to one of their partners who could fix this issue. However their price estimate of this fix is 10.000-15.000$.
This is more than 500% my original budget for the entire website.
So currently I have a webshop that are built up around a completely useless product design extension. If I would like it to function normally, I would have to spend upwards 50x the original amount of the extension.
Furthermore I've found an external developer, who can fix this issue for me, for a less amount. However Aitoc is extremely unhelpful in terms of answering the questions my developer have, in order to troubleshoot this issue faster. The extension is extremely complex, and it would really help us out, if Aitoc would answer a few questions related to coding - but they won't. Even though they're telling me it's open source, and anyone can make this fix.
I would never recommend this company or this extension to anyone. It's full of bugs and whenever you need any help, the companys support is nowhere to be found.
I expect this extension have been coded externally. This company has absolutely no idea about the coding, how it works, or how to troubleshoot the bugs.
Extremely dissapointed considering the fact, that this extension is one of the most expensive i've seen.
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