Not for someone expecting professional service. They are unable to make decisions in account validation that make any sense. Horrible customer experience. The lack of skills and silly requests increased requests for photos of documents (more than an US bank to open an account) makes you think they are collecting information for fraud
Review by Alshoteri1 month ago
It's begin from the reward site I played (NeoBux) I accumulated about US$12.50 and transferred it to Airtm. (1) NeoBux deducted about $0.15 for the fees. (2) From Airtm to Paypal, Airtm charged me about $0.45 for the fees. (3) From my Paypal account, it counted as a business transaction. It deducted another $0.80 from the balance. So finally I only get $11.05 at the end. More the funds at my Paypal account is on hold, I have to communicate with Airtm in order to ask Airtm to release the funds.
On the other hand, with Airtm, I have to go through a complicated verification process in order to withdraw the money from my account. They need you to upload my ID, also selfie ... It sounds like they want to collect all of my information including my face picture. I don't have to do that when I opened my account with Paypal. I hope they are not going to us my information for some other purpose.
Finally, I will never use Airtm anymore
Review by Kordon Jave1 month ago
Bad consumer Service and bad support
I wait for more 10 day to verification my account
I sent my id decumunt and selfi but im not recived any reply
Review by Vincys Fakhr1 month ago
Really worse experience with airtm ..
Actually i tried to sign up i stuck with verification very irritate ...
I mail service centre they asked me only questions but there no solution only time waste ...
Do not try this airtm because this is totally scam and some kind of time waste ...
I heard many complains from my friends thats why i am here to share my experience stay away from airtm this useless service ....
Here you go ....
My email was Same which i am using here
Still cant login always this message popup .
Your account is under review .... Why?
I provided all my information which i should not ...... passport driven liecence address photo and id card .... Come on you asked every body for sonsitive information and at the end you just left them with nothing ....
I applied many online wallets and accounts but airtm.io is most irritate and worse sorry here no option for minus rate otherwise i wanna give thousand time minus rate to it ...
Review by Sharpe2 months ago
When you enter a gift card or load it with some money, in most case you need like 15,00/10,00/30,00 dollars balance to withdraw back.
And you have to give all your documents and private info to withdraw your money. Worst company ever
Review by Houdi Pappenfus2 months ago
They blocked my account for no reason scam completly scam no answer
Live support seen my text no answer at all
Scam and fake
Review by Fahid3 months ago
My account is blocked and i have some USD amount earned
Now i cannot withdraw as i cannot login
I ve sent support but no reply
Review by JimNz3 months ago
I don't know English and I translate through the online translator.I wanted to send my father an internal transfer, but accidentally pressed some button and the system now requires verification and for some reason all actions with the wallet were blocked.Support in violation of their rules claims that I have to pass, verification? Also in your rules never said that during the verification all financial transactions will be blocked. I took your wallet to him 1 time I don't have much confidence in it.And I don't want to trust my photos and documents yet.
Review by StathisT Mguire3 months ago
This will be my 4th update. Make sure to read the others. Especially if you are in the US. I have asked repeatedly for a English speaking supervisor to contact me and nothing has happened. After some digging, I found out they are registered in Dover, Delaware. This is a haven for companies that want to operate in the US putting most power into the hands of these companies. Well it’s fine if you actually live there not if you operate from Mexico DF. Now this is starting to make a lot of sense. Binance did this. Now they have to switch up everything to be in compliance with US law. Do your research folks!
Review by Bafford4 months ago
I want to use this service &I make an account but, I don't know to weather its trustable or not.
I use the website Globelmoney, I find Globalmoney cheaters, they ate my money...
Airtm seems to a trusted website but friends let me advise about Airtm..
Review by Muckian Cuciniello4 months ago
Really great and cool rates of currency exchange ,compared to other sites and it is 100% genuine
Review by Zhuoqing Pengwah4 months ago
Airtm eat my money & Block my account ....
I transfer 10$ to their peer but he denied even I sent them the Transaction receipt ...which shows the 10$ has been transferred to them but Airtm eat my money...
Now I check my account they blocked already .
Review by Ivanina Mahabare4 months ago
Review by Markeyaen4 months ago
Review by Mamatee4 months ago
Many people complain before asking for support, if you have used airtm like I did over a year now going to two years, I've been satisfied with their service, their support is amazing I've went to mediation twice and airtm mediation team always supported me and helped trough the way to a successful transaction on their fast and responsive platform, you should read and respect the rules before starting to complain after all its a wonderful service if anyone want to exchange their money it's the place to go, I have done all the options from crypto to amazon gift cards to PayPal transactions all is safe in their website, I have over 200 successful confirmed transaction on their platform that's how much safe and operating system it is, Thanks to their Airtm team for the daily updates and fixes know the website keep the good work.
Review by SpiderPig Capobianco4 months ago
So hard to set up an account in AirTM. Can't verify my account bc it's an ordeal to figure where/what is my "Airtm wallet email" Then, can't set up a two-step verification process because "the code is invalid." Sooo much hassle to get set up one's account, plus you need to submit, SSN #, DL's number, and a selfie holding a piece of paper written on with the unattainable "AirTM wallet email" and "today's date" and can't send money because my account is not verified. Forget it. Giving up all of my information and their customer service chat doesn't even reply to you. What a hassle. PayPal it is.
Review by BVazq4 months ago
Fast processing payments.
Review by JohnGRivera Alqisi4 months ago
Airtm is pretty safe if it comes to securtiy i dont think there is anything trustable out there besides them,as for paypal many people are experiencing there accounts getting closed for no reason.Paypal is pretty much a confirmed scam you can check there trustpilot its the worst.
-Great Fast live support in Airtm
Thank you so mush Airtm for helping out through out the years.
Review by PrivateCry5 months ago
It is a platform that in its beginnings worked well and without mishap, associated with uphold was good, but now the page has become slow, errors that should owe money to the users without notifying it, the response time of their team in solving problems is simply shameful, they can last months in the refund of money that has been debited due to errors of the platform and this type of problems get worse, support does not respond nor does it give a solution to inconveniences.
Review by Nedko5 months ago
Great service! They really care about their users.
Review by Zindeh Karafermanof6 months ago
I had an issue with withdrawal from other wallet to AirtTM. the AirTM team put their lot of effort to assist me. it was done successfully even though took lot of time.
Review by Tamars6 months ago
So I guess their old contacts are not working if you are having fraudulent issues going on with your account. Forty something emails later I found the CEO of Airtm's twitter account. Maybe Ill have better luck there. His name is Ruben Galindo Steckel Payen but goes by Ruben GSP on his twitter account. Good Luck!
Review by Antrina6 months ago
Best exchange I have ever seen.
Things we can trust on with AirTM is
1. Escrow security while paying the amounts
2. Response from the team.
3. Best rate conversion system
4. Suggestions we're considering and make it effective as soon as possible.
Even my two of suggestions we're implemented with in two weeks.
Important : security -
As they introduced 2FA there is no chance of stealing money without our authentication.
Time to time they have been updating alot according to the market changes and becoming customer orientated Platform.
Review by Cerrys6 months ago
I am using this site to transfer my Amazon gift card. The site seems trustworthy aside from the fact that there is no option to delete my account. I don't know if I should be comfortable sharing personal information and such without the option to terminate my account. Will update review once I get a response :)
Review by CustomerMartina Lenovo6 months ago
On my first deposit AirTM platform made a mistake and sent my deposit to some stranger. They admitted it was an error on their platform but as of yet they have not solved it. This is part of their response: "A message regarding your transaction with *********:
355/5000 This operation was taken because of an error with the platform interface. I will proceed to request the cancellation of this transaction. Please proceed to accept the cancellation so that you can reposition your requirement in the system and with pleasure another cashier will attend you very soon again. Thank you and sorry for the inconvenience and inconvenience"