AirTasker don’t give a thought to the people that pay their bills. I have $2500 out standing for a lot of hard work preformed my myself and at a cost of around $1500 and the job has vanished, the client has paid AirTasker and AirTasker won’t even respond to me, I’m in a desperate situation. Life and death to be precise. Airtasker do not care one bit for the tasker. All they care about is money in their pocket.
Absolutely crap company.
Review by KayG Slozynski1 month ago
Yesterday had a tasker called Padraig C call me dishonest about a post even though photos provided. He continued to post arrogant, condescending and unprofessional comments. I assume that this bullying behaviour is his way of extracting more money for a job by telling you that you are wrong and he knows better. Do not use this man.
Review by Guilianna1 month ago
RUBBISH BACKYARD odds and sods dodgy operators .. crappy non professional site with no real consumer protection
Review by Ebanista1 month ago
I appreciate the rationale behind the Tasker based fee - though 22% is a bit greedy - but I was just charged $19.90 to assign a task to a Tasker. As a customer!!!
That is absolutely appalling. What’s the incentive to use Airtasker when the Taskers raise their prices to incorporate the 22%, and then you have to pay to assign your task as a customer too? Two bites of the cherry is unacceptable.
That task will be my last interaction with Airtasker. There’s no benefit anymore, as plenty of other free platforms can link you to licensed trades or people willing to assist.
Review by Rammason2 months ago
Tasker never turned up. Now I cannot get my money back as they are keeping it for furniture aritasker ‘credits’. Like I will be using them again.
Review by Ndeye2 months ago
On the surface it appeared to be a good way of finding someone for a task.
The have very limited chart fields for stating exactly what you are looking for.
As a result, I was overwhelmed with a large amount of notifications from taskers, All advised "I can assist you" but most did not advise what equipment they used, how many years experience they hold, expressly state what their quote included, or their qualifications supporting they could do the job.
Some had good reviews, but not necessarily for the type of work I was looking for.
After 7 days your task is deleted from the site and there is no way of contacting the tasker as all conversations are also deleted from the site.
There is inadequate time for people who work and travel, to find a suitable person as the majority of time is spent asking taskers questions which I should not have had to ask and this wasted a lot of time and I had to re-post the ad.
As a poster, I was then charged 10% booking fee when this is an automated service which is low cost to run.
The taskers are charged 22% for each job they take so this equates to a total of 32% in fees.
If I required a low cost job I would use them again, but I would not have the time to reply to all the taskers that were not suitable.
Review by Oduwa2 months ago
I only joined Airtasker last week to find some editing proofreading jobs. What a laugh. All the jobs went to people who couldn’t even spell properly in their bids. One woman wanted me to put my email up for everyone to see and when I didn’t she gave the job to someone else without even an explanation. I can see it would be good for odd jobs around your property by unskilled labour but that’s about all.
Review by Danet2 months ago
Very high fees - 32%. 22% for the tasker, 10% for the taskee. The good reviews will be for the job that was done well, NOT the ripoff that is airtasker. I gave the lady that cleaned my house another $30 over and above airtasker's gouge becuase she did a good job.
Review by Harika Kelisek2 months ago
So far I have had 90% failure with airtasker. Broken $3000 tv, 2x $600 doors cut wrong and now have to buy morr and redo, having to rip tiles out from a tasker and redo them, redo paint, being bullied and being threatened. I agree with someone else saying they scam women. The only decent were the real qualified electrician or plumbers with licenses. All the rest the most horrible work!!!! Scam scam scam. Aietasker make 20% while we get scammed and they never help or respond.
Review by Jusch2 months ago
20% fee is absolutely ridiculous!!! I’ll be looking at alternative freelance sites in the future :(
Review by Dabin2 months ago
I posted a job on air tasker and it has been the most horrible, stressful experience of my life! I’d suggest if you value your money, to do yourself a favour and find a ‘tradesman’ elsewhere. Airtasker clearly do no quality control checking to ensure people are who they say they are, or have the qualifications they claim to have!
I posted a job to have my one bedroom unit painted and chose someone who had positive reviews, I wasn’t paying peanuts but he had clearly over promised and under delivered on what he could accomplish by the dead line. If you live in QLD, look out for a company named T1Strata or a person named Bruno Franco. I ended up having to work a 10 hour day to help him finish by the required dead line as I had tenants moving in and when I asked him to knock a couple of bucks off the price because of this, well, all hell broke loose. He refused to meet me back for a final walk through of the work and requested full payment from me even after I said let’s sleep on it and chat in the morning! He then proceeded to hunt me down at my place of work, harass me, defame me by leaving a negative review on my work page which had nothing to do with the transaction, invoice me to my work email outside of the platform and added things we’d never discussed, call my mobile non stop off private - it was honestly just horrendous and very unethical behaviour. To make matters worse, the ‘support’ from air tasker has been non existent - for an ‘online marketplace’ as they call themselves, their support is absolutely disgusting and I beg you to not use their services so you don’t have to go through what I did! I have read other reviews that say they generally respond within 24 hours however I went FIVE DAYS waiting for a reply and their email response to me was telling me they had released the funds to the tasker even though I had provided all the evidence to support my case. There is a clause in the guidelines that says if either party acts inappropriately during the process that the money is automatically rewarded to the other person but apparently bullying, harassment, intimidation, defamation, slander and name calling isn’t inappropriate enough for me to have been refunded! ABSOLUTELY DISGUSTING EXCUSE FOR AN ONLINE PLATFORM!!!! I don’t think they have any processes in place and hope people just give up as they use delay tactics or simply just don’t reply, I’m sure it would be fine if all went well but trust me it’s NOT worth the risk. FAIR TRADING REALLY SHOULD STEP UP.
Review by Naini Willmschen2 months ago
It was a good concept but now has just been taken over by annoying people and has got as bad as gumtree. Airtasker don't allow bad reviews and you can't block anyone so you should expect lots of annoying messages from lazy people that don't bother reading the advert fully. Ultimately, the people looking for work on Airtasker are too lazy to get a job and are just looking for cash to get them by so you will see that reflected in their attitude.
Review by Apriellia Monash2 months ago
They are a money making
Site who keep raising fees every few months and even charge ppl to cancel tasks and for booking tasks then also charge the workers 22 percent. If you want to pay more for getting things done by ppl who most likely have no credentials then Airtasker is for you.
Review by EllenF3 months ago
Horrible site/app with no quality control of taskers. I have had too many bad experiences here.
More over their customer support is a joke and they was their hand off everything by posting their useless scripted replies.
Review by RachyT3 months ago
I posted a task on Airtasker asking for help with filing personal tax returns. Jason.f accepted my offer. Then he rang me asking for myGov username and password and only then he can file tax returns. It is very strange and very suspicious. To avoid getting caught, he cancelled the task himself last minute.
Airtasker don't have any security protection for their users and you don't want to lose all your personal information, Centrelink, medicare, childcare and super details to someone just for filing tax returns.
I later went to my local registered tax agent shops who did everything for me.
Airtasker- NO safety for your personal details including the card details you use for payment.
Review by Dlrespaul Tashbook3 months ago
I don't understand why Air Tasker deducts the money before any job is done. At least if the Tasker cancels they should refund as soon as possible. Air Tasker takes the money to keep but they would not accept liability for cancelation or poor workmanship. They collect business for people whom they do not know the level of expertise. They are making money outsourcing Tasks that they have no clue about.. !
Review by Sharup3 months ago
Terrible. The guy crashed my partners brand new Jeep he was picking up for him and did a runner and left him with over 3k damage. Not even a sorry he just ran off. Shocked and I warn every person not to use this. My partners out of pocket by a lot of money.
Review by Karakeys3 months ago
STAY AWAY FROM AIRTASKER. POSSIBLE FRAUDS. they are a faceless business with no phone number. They are not regulated. They asked me for I. D which I provided. Their system then said I can't upload it. One person got back to me a month ago who advised they have a copy but I still need to upload it again. I did and it didn't work. I have sent over 12 emails without a response to date. They are an offshore owned company. I have done a number of tasks through airtasker. They are slow to release your money, people constantly cancel tasks then it reflects on your cancellation rate. They are a joke to deal with.
Review by Sarojni Pockras3 months ago
Airtasker generally sucks. Unless the job is IT related or to remove backgrounds to an image it is useless.
Airtaskers fail to complete a job, cancel out halfway through, disappear with no trace! It should be possible to repost and select someone else that wanted the job, I don't pay peanuts but a tasker that can keep an appointed time and task would be a very welcome change. Bad mannered on the whole.
Review by Enja Pejsar3 months ago
I have been using the Airtasker platform now for several years.
Their support is abysmal and. The response time is pathetic and the “canned” scripted responses do not address the situation or respond to any questions asked.
Escalating any issue isn’t resolved is pointless and their “Zen desk” Always approaches any question in a way to avoid any blame or address the issue in a collaborative and consultative manner. Rather the first point of call is to deny and deflect.
Review by LouiseCustomer3 months ago
Airtasker a very quick to get your money but when it comes to giving your money back they take their time. Bank transfers a very quick these days the same day processing. It doesn't take long for Airtasker to security get your money so it should be likewise but they are holding onto the money as long as possible for their own personal gain. How come Uber can pay me twice in the same day and Airtasker can't do that I don't believe them
Review by Inokentiy3 months ago
Folks - stay away from Airtasker. Help Support is useless and biased towards the Takser. The Tasker agreed to the $300 then said it would cost an additional $200 in cash. I agreed because the cost quoted still seemed reasonable to reattach my front bumper bar. Bumper dislodged the day after the repairs. Takser apologised and agreed to fix it. Same thing happened again then refused to fix it accusing me to 'banging and bumping' the car around. Repairs were done with a piece of wood nailed onto the bumper. Edge of Bumper is still hanging loose. Contacted Airtasker to help me get partial/full reimbursement. Adised me they are unable to do this but they had asked the Tasker to contact me to resolve the matter. No response from Tasker, but Airtasker told me on this basis they had ''limited' the Tasker's account pending contacting me - meaning he is no longer able to accept new work. I checked his site on a daily basis and noted reviews being loaded indicating site never limited. Simlar complaint from another persons complaining this guy's lack of ability to fix his car. Tasker didnt contact me. But I notice his his account is reinstated (actually appears never to have been limited/suspended). Airtasker Support told me he had contacted them with 'his perspective' so they had reinstated his account. I advised Airtasker that he is asking for cash in addition to price agreed and shown them fotos of my still-repaired car after paying $500.. Airtakser support send out this zen wording and told me to take it up legally. Support is absolutely hopeless and suspect its a robot simply responding against generic compaints. According to Airtasker, they are supposed to send me a report following their 'review' of both sides of the coin, setting out their ratoiale behind their decision to reinstate Taskers account.
Despite me requesting this - seems I will get another generic, sugary email telling me about how they are not responsible.
I am getting legal advice on this in order to get my money back for a job not don as I am $500 out of pocket for nothing. Airtasker is a good concept but can really see the point of having a help/support desk if they are unable/unwilling to take an unbiased approach. Definniltely biased towards the Tasker irrespecive of the rubbish work done. May be OK for moving items around or fixing doorknobs but dont risk/waste your time expecting fair work for fair price. Support not interested in getting involved. I've just read all of the comments on this site and we are all saying the same thing. Airtasker support is hopeless/non-existent.
Review by Keily3 months ago
Evolutionary reverse process of making elderly feel young and competent to their wives with much more brain pathways and creative outlets free to show extra love.
Review by Kaffeguy Borounov3 months ago
Never had a reliable person do a job for me through Airtasker. Reason being is Airtasker makes it very easy for those doing jobs to get away with not turning up. It is extremey stressful, difficult and lengthy getting your own money back after someone doesn’t show up to complete a task. There’s a major flaw in the way Airtasker operates. Very unsafe, untrustworthy and extremely poor customer service.
Review by AwirelessAwireless3 months ago
You can get a lot done on airtasker. I used it to get my apartment cleaned and for moving some stuff. Great experience!