First time buyer but when I found an item that did not work in the road emergency kit, it was promptly taken care of and being replaced as I write this review by Christine..my son had a blast going through the kit to see what it contained..thank you
Review by Questbk3 years ago
Shipped quickly, even though it was Christmas season (December 23) received in good order with no damage.
Review by Sandyeinck Derrow4 years ago
I bought a dehumidifier through Amazon and was alerted that shipping was delayed. I called Air and Water and they info'd me that the item was now on back-order and not expected from manufacturing for 3 weeks. They offered to cancel my order. I later called back and agreed to cancel my order, and they offered me a great alternative, same manufacturer, same capacity and similar performance, only a different year's model, (at a lower price), was it also in-stock and ready for shipping. Placed the order and expect it in a few days. Great customer service from Christine, Customer Care Representative.
Review by Rybicki4 years ago
Just wanted to thank Air N Water for helping me make my purchase over the phone. I called to get the price on an item and instead of sending me back online to purchase I was helped over the phone by Vincent, who was so nice and pleasant to deal with. Thank you again for your kindness! i'll purchase from Air N Water again!
Review by Silvamus Bostijn4 years ago
Bought the New Air AB 1200 beer/beverage cooler in May.
Mike ,service rep was very helpful with a requested delayed delivery to NY. Arrived as promised -excellent service
Review by Gurbachan4 years ago
I recently purchased a NewAir AC-14100E-BL 14,000 BTU online with Air-n-Water.
I haven't completely assessed why the it was discounted, but there seems to be cosmetic damage to the baffles on the air intake vent. In any case, I seem to have obtained a $400-$600 device for about half that price.
I am still learning the intricacies of the controls, remote control, water drain, and portable operation. However, we had a four-day heat wave soon after receiving the item, which allowed me to test it. It seems to be working well.
My teenage daughter assessed that "we already received our money's worth" by giving us comfort during some miserable SoCal weather. That is good enough an endorsement for me.
Review by Heloer5 years ago
Not only are the products quality, but so is the customer service department. You may not even need to communicate directly since ordering is so easy, but if you do, everyone there is awesome.
Review by Onuralp5 years ago
The sales lady Lupita Torres is great
Review by Molinns5 years ago
Very helpful and easy to deal with. Had to do a return, with no problems.
Review by Taegwan5 years ago
Lupita at Air n water took my order. She was direct without any time wasting over the top politeness. Item arrived in good shape and the little garage heater works just fine. The description was more than accurate and the price was a really great deal, I will be a repeat customer!
Review by Nawseen Gulrajani5 years ago
We purchased an evaporative cooler from Air & Water that was damaged in shipment. Mike M. in customer service took care of sending a replacement and setting up the return of the damaged cooler. He went above and beyond the call of duty exceeding our expectations in every way. This is our second purchase from Air & Water and it certainly won't be our last.
Review by Corzell Nikodimov5 years ago
i want to thank mike for the help he give me on the air conditioner i bought from them. First one was damage by shipping company. Call mike about the problem and he said he would have another unit shipped to me. It took no time to get the other unit which worked fine. I would like to thank mike again for all the work he did and it was fast. Great customer service. I have purchase other items from them before. They have great prices. Thanks again mike. Cool in Texas. Ronnie
Review by Jerrame5 years ago
I order a machine which was just as described but turned out to not be what i needed. They were so helpful and easy to work with for my return. They even sent me the return label so all I had to do was print it out and call the carrier to pick up when I was ready. I have never had such a great experience before with a return. Would highly recommend. Shop without reservations!
Review by TVu Barkataki5 years ago
I was very impressed with both the quality of the item that I purchased and the priced that I paid for my item. I was also pleased with the amount of time that it to me to get my item. I had a very positive experience when talking to a customer service representative when I had questions.
Review by Mima5 years ago
I had a problem with shipping damage. Not a big deal. It can happen. Mike from Air&Water went above and beyond to help take care of the problem. Great customer service.
Review by Siyami6 years ago
Mike in customer service is amazing. He had my questions answered immediately and was extremely informative. Will do business with again!
Review by Laquel Katsiani6 years ago
With free shipping included in the recent purchase of a Q-Mark C wall mounted heater you couldn't ask for a better deal . The product really lives up to it's reviews and the shipping and packaging insured the product arrived in timely fashion in show room condition .
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1100 S. Linwood Ave. Bldg B