AIAIAI have always had exceptional customer service, for all the concerns I had, they are always quick to reply, very understanding, and it really goes a long way comparing to other companies out there.
Keep up the amazing work!
Review by Katiya Kulasinovic1 month ago
Review by Jenifacrow1 month ago
Probably the best customer service I have ever had with any company!
Review by Okanoto2 months ago
Extremely satisfied with the costumer service.
Very responsive, fast and issue was fixed in a blink of an eye.
If only more companies could be like AIAIAI
Thanks a million!
Review by Maglin2 months ago
Very innovative and high-end products, best value for money. As a professional Dj performing more than 100 gigs a year I admit my headphone is an extremely durable and good quality product. The exceptional customer service is one the best I've ever seen.
Review by Eytyxia Chudge2 months ago
Received help and a voucher for a free replacement within a day
Review by Lakeishaqueenb2 months ago
I was recommended this brand by colleague of mine. I fell in love with modular set configurator available on their website as it is possible to put together headset based on frequency response, musical taste, etc. I placed an order and received rather interesting box. Put headset together and loved sound from first second I listened to headphones. And that is considering they were not burnt in! But sound quality exceeded all expectations. I then ran into small issue with my ear pads and contacted customer service who offered resolution in no time. That is - no fuss, no going back and forth, no need for me to justify anything. Just customer service that exceeded expectations. Will I consider buying again? Yes. Will I recommend the brand? Yes. Will they exceed my expectations again? Can't comment on that but my gut feeling tells me "yes, yes, yes..."
Review by Reable3 months ago
Have used AIAIAI's headphones for several years, both TMA-1 and TMA-2. The build quality and attention to detail in their products compared to many other professional DJ headphones is fantastic value for money. The modular aspect mirrors the benefits of the industry standard Sennheiser HD-25's, but are delivered with much better design, audio precision and class. After minor issues with parts, their customer service has proven exceptionally agile and helpful every single time, delivering sub-24-hour responses and replacement parts with no cost and delivered in days. Highly recommended!
Review by Lizzybeth Pouponneau3 months ago
Absolutely awesome customer service! When my TMA-1 headband snapped, a replacement was shipped out swiftly. And when I had an issue with the left speaker unit of my modular TMA-2s, I was given a voucher code to place an order for a free replacement.
Review by Bafford Lucilia3 months ago
Thanks for all your help
Review by Kerry Randall3 months ago
Excellent company. Great customer service. Had an issue with one of the components of my TMA-2 over a year after purchase and they replaced it promptly as it had a 3 year warranty. Happy customer.
Review by LetMeBeFrank Artisensi3 months ago
Never Seen a customer service like this.
Review by Tinal4 months ago
Their Pipe in-ear headphones are amazing! Great sound & buid-quality, especially at this price point. The memory foam ear-buds are especially awesome, blocking out quite literally the rest of the world around, leaving you just with the sound of your music.
AIAIAI's support is fantastic as well. If you've got any problems they'll respond same-day and if you've managed to lose an ear-bud or similar, they'll even send you a replacement for free.
AIAIAI is a company I'm very happy to support & will continue to recommend to everyone.
Review by Btram4 months ago
I've been a fan of AIAIAI's headphones for years. I have 4 of them :-). When I recently had an issue with a cable they were kind enough to send a replacement, even though it was out of warranty. Their staff are very friendly, and their reponses are quick.
Review by Ironsides4 months ago
For me AIAIAI is a brand with great products, great customer service and great spirit. I will never buy my headphones anywhere else. They offer on some products a 3-year guarantee and they mean it. Thank you!
Review by BigH4 months ago
Probably the best customer service I've ever encountered. I contacted them first through facebook messenger and got a quick response..Eveything else was done through email and couldn't have been easier. Great job aiaiai! I will definitely be back for different parts for the TMA-2's
Review by Feetan4 months ago
Awesome support. Awesome products.
Review by Nozinhle4 months ago
Had an issue with a headband, e-mail them and they sent me a voucher to replace my headband. This is awesome, didn't have to send the headband to be repaired and not have headphones.
Review by Argelia4 months ago
Fantastic customer service! I had some troubles with my cable, and they sent me a new one without charging me :D
Review by Domain4 months ago
I have had my TMA2 headphones since they were first released and they still sound great.
Unfortunately I had an issue with my C60 USB C cable but their support were quick to help me out and send a replacement.
I was never left more than an hour or 2 without a response from their support team and in most cases they replied within minutes.
Can't recommend this company and their products enough.
Review by Praddy4 months ago
Had an issue with one of the cables, they send me replacement immediately with free shipping without asking to send a cable back!
Excellent Service! Highly recommended!
Review by Nehemias4 months ago
Fast and friendly no-nonsense customer service :)
Review by Squashpickle4 months ago
I am using aiaiai headsets for the past 5+ years and I absolutely love it. I have used 3 different models and loved all of them. Also the customer experience and service, if an issue arise with the headphones is always extraordinary. Most recommended.
Review by Lorking4 months ago
I needed to buy replacement cushions on my tracks headphones and couldn't find any online so I contacted them by email all the way across the world. Not only did I receive replacements for free but also spare buttons and stickers. Wow. Absolutely floored by the customer service. Thank you Amalie and Helena! Cheers!!!
Review by Saudan4 months ago
Very happy with my experience with their customer service. Very helpful and efficient. Definitely will continue to shop with them.