Great customer service. Great explanation of insurance. Very helpful.
Review by SamNYC1 week ago
The staff member was brilliant he was so Patient and understanding to the situation that this was my 1st time taking out a policy. What I love most about this insurance services is should my cat have kittens just for a small feee my cat and kitten will be covered during and after pregnancy where other insurances companies told me that they would stop or not cover her in policy there policy if she was to have kittens.
Review by HmpfReally Hollingswortth1 week ago
Really helpful man in the telephone, going through different aspects of the insurance policy. Have made a claim for one dog and it was settled with no problems at all.
Review by Demerkko1 week ago
I’ve had limited experience with insurance companies but my claim was processed quickly and efficiently and I was updated regularly with progress reports.
When the claim was concluded I had a lovely email letting me know and wishing Barney well so all in all I would highly recommend Agria and say I’m so glad I used Agria and not the other organisation I was going to use
Review by L TAYLOR Hogeling1 week ago
Only a new customer but great customer service do far.
Review by Loureannie Raspison2 weeks ago
Excellent company highly recommend.
Review by Shelendra2 weeks ago
good pet insurance
Review by Gerian2 weeks ago
From the start of call very friendly and professional. Everything was clearly explained and insurance tailored to what I wanted. Very impressed with prompt call and policy set up.
Review by Lynnere3 weeks ago
Agria is one of those insurance companies that will delve into your pet’s medical history in order to find flimsy excuses to refuse your claim. Their claims department linked an irritation in my pet's inner ear (diagnosed as an INFECTION and treated a week after the policy started) to a skin condition that was investigated 3 months later. Agria then rejected my claim for dermatitis stating that my pet showed signs of allergic skin disorder just after the policy started.
Note that Agria’s claims form (p.2) says “for claims over £500 please include a clinical history”. My claim was just over £400 so the vet didn't enclose it with the form. However, a week later the vet called me to ask me permission to send my pet’s medical history to Agria. It’s clear that Agria act in bad faith by looking over every single symptoms you reported to the vet before and just after the policy date - even though they might not be related to the actual illness.
In terms of administration, I would like to mention that Agria cancelled my original policy (that was taken out 2 weeks before the ear infection) because they failed to include 2 important sections of their T&Cs and forgot to provide the discount advertised on their website in April. They then sent me a new policy with a new effective date.
Beware of them. People come here to highlight their customer service awarding the company a full 5 stars - until they need to make a claim.
Review by Nicolangelo Kanife3 weeks ago
I was recommended to Agria by my vet. I wasn’t sure of what insurance I needed but Agria explained all the different options available which helped me hugely and allowed me to decide which was most suitable. The process was easy and straightforward...so much so that I used Agria for my other dog. I fully recommend Agria to anyone considering who they should turn to for pet insurance
Review by Shuhenna3 weeks ago
Helpful friendly and affordable pet insurance
Review by Reev3 weeks ago
Review by Manlok3 weeks ago
Very quick response. Very helpful staff. I would highly recommend.
Review by Tiky3 weeks ago
Very good I now have two dogs covered
Review by Homjo3 weeks ago
Easy to deal with, easy when you have a claim and they make it so easy. So far so good.
Review by Ulala3 weeks ago
Very good pet insurance
Review by Analene4 weeks ago
Great cover, fab prices, covers exactly what we need for 3 cats and a dog. Top insurers.
Review by Cloudiaaa Conward4 weeks ago
A quick and user friendly service
Review by Sekina Lugenga1 month ago
I now have all three dogs insured with Agria, the cover is excellent and staff always polite and helpful. My 3yr old Lab was diagnosed with elbow displacia in March despite my having fully researched the health of his pedigree. Agria have been fantastic in providing cover, never querying or disputing the claims for some very expensive treatment. I would highly recommend them.
Review by Inseon1 month ago
Clear communication from positive, polite agent
Review by AkselKreis Liebhardt1 month ago
Easy to deal with, explained everything clearly.
Review by Yagbani1 month ago
Great, friendly, understanding
Review by Neblett Dukoff1 month ago
We had to make a claim in the first 2’weeks of getting our cat and agriapet were very helpful and kind and made the process very easy. We had a temporary policy with our rescue cat but I have just bought a permanent policy for him. Thank you!
Review by Kaimali1 month ago
My first experience with Agria from a claim perspective was incredibly positive. Very easy, barely touched the sides and when you are worried about your pet the last thing you need is a lengthy, hard process. Agria were great from start to finish. Super quick too.
Review by DianaCella1 month ago
Brilliant service. Easy to set up. Friendly polite