I recently purchased two Quoizel Wilkinson (QZ/WILKINSON/F) lights costing; £198.00 from the Affordable Lighting website. These items were delivered to my home in a tampered state and I rejected them after 14 minutes. I would have rejected them immediately if they were not inside very large outer packaging.
I contacted Affordable Lighting who stated that they had opened both packages to add extra protection. However, both quality seals had been cut through, both packages were bulbous and sellotape was not even been applied to any sides. This action has not been carried out to high standards - on the contrary. I believed these packages were less secure than when they left the supplier.
The suggestion that any retailer would ever carry out the unnecessary non-value added processes of checking and re-packaging items as a standard procedure - is absolutely ridiculous. These actions have not been explained on their website. I would consider it very important for a retailer to fully explain why they tamper with items, prior to receipt. I would not have purchased anything from them under these circumstances.
I could not determine whether these lights have been previously been ex-display, returned as unwanted or returned as faulty. I did not, however, consider them as 'new' due to the tampered state.
As I explained to Affordable Lighting, an electrician has been trying to problem solve an issue with a faulty kitchen light in my home. The electrician initially changed both dual light switches as a potential and cheap solution. He has now determined that there is a problem with the light ballast and, therefore, the whole light will require replacing. Because it is part of a set, I will have to purchase and fit two 'new' lights. If these lights have been returned due to a fault, this would send my electrical problem solving in absolute chaos and potentially very expensive to rectify. I could not and would not take that chance.
According to Affordable Lighting Returns Policy:
'Refunds and exchanges will be subject to the item being returned to them in its original condition. That is, unused, all labels intact, and in its proper resalable packaging. A full refund will not be given if the item is not able to be sold again as new.'
Why would Affordable Lighting expect me, as a customer, to accept items in a tampered state, when they are not prepared to accept them back in the same condition?
These lights have now been returned, unopened by me, and I have been given a full refund. However, I have not been refunded the return delivery cost of; £29.70.
I am going through the dispute process with my credit card provider and I will also be making a complaint to Trading Standards. This tampering is not right and I should not have to pay the return delivery costs because of it.
Review by KennethDummer Katsampa5 months ago
Well priced, fast delivery
Review by Karida Remodeler5 months ago
good price, fast delivery, packed really well , very pleased
Review by Sukhumnanda7 months ago
Excellent service over several years now. Speedy delivery and they even noticed an incorrectly typed address and queried it with us to ensure the parcel was sent to the right address.
Affordable Lighting is our first stop when buying lights as they have such a good choice and are a great company to deal with.
Review by Fotinj8 months ago
Best price I could find with quick delivery.
Review by Euanthia Tavs8 months ago
Product as described & arrived very promptly. Good solid product.
Review by MichaelGillingham8 months ago
Very easy to order the 6 downlighters and arrived very speedily. However one of the downlighters does not have the same bulb and since all 6 are in a row beside each other is is very obvious than one is not the same. I looked at the boxes. 5 are 17 SEL 11 and one is 16 SEL 01. They casings are identical and we had not realised the bulb in one is not the same until the evening. 5 bulbs have orange circles on the lens, the odd one out (with more yellow light) has no circles on the lens, please advise how to rectify this.
Review by Teeegaming9 months ago
The service was excellent from the start, with prompt reply to an enquiry email and then followed by efficient packing and delivery time. I would have no hesitation in recommending this company. Special mention to Josh.
Review by Shatina10 months ago
Ordered and delivered within 3days competitively priced and very efficient! Really have an issue with paying additional postage for delivery to Scotland however the service we received was excellent so this kind of goes some way to address my concerns. I would order with Affordable Lighting again despite the postage surcharge as they excel in all other respects.
Review by Louis Macchiaverna Bohus10 months ago
Excellent from start to finish
Review by Padner11 months ago
Excellent service, highly recommended!
Review by Grease Calderoen11 months ago
Thank you for your excellent service and delivery.
Review by Rafeeqa1 year ago
Excellent service, speedy delivery with a one hour time slot. Product very good quality and very reasonable price. Would definitely use this company again.
Review by Agoodnightssleep Bishton1 year ago
Good service and good product.
Review by Coessens1 year ago
Excellent communication and customer service. My husband collected the light shade in store and received some helpful advice when choosing suitable light bulbs.
Review by Bexyward1 year ago
Very easy to use website and I also spoke to the store and the staff were extremely helpful.
Review by Manufan Legutti1 year ago
Very good purchasing and product - would highly recommend 👍🏼
Review by Pointer Dyrud1 year ago
Fast delivery, light is great thanks!
Review by MonYae1 year ago
Review by Pharadee1 year ago
Delighted with the products bought and service received from Affordable Lighting.
Review by AviatorEGHH1 year ago
Excellent service with great selection - perfect combination
Review by Widyan1 year ago
Wonderful company to deal with. Great communication and very prompt postage. Highly recommend them.
Review by Voljeta1 year ago
Delivered on time - lovely light !!!
Review by JUtah Bjørnebye1 year ago
Great lights, top quality. Purchased nearly two years ago and not had to change a bulb yet.