The worst thinkable service I've ever experienced. They lost my luggage. Now - after 6 days I still haven't received my luggage. I've tried to phone the lost and found department at least a hundred times, I've tried to contact the courier at least a hundred times. When I went to the airport, I was told that they had given my luggage to the courier that morning - 4 days ago now. I've tried the customer service, I've tried the Border Police, and all I'm told is I'll have my stuff tomorrow. However they lie, they cheat, they steal. DO NOT EVER GO TO SICILY VIA CATANIA AIRPORT. The people that work there are the scum of the earth!
Review by Meowxiik7 months ago
There is one word about this airport : SPEED
My plane ( Lufthansa from Munich ) landed and I was the first to get off and walked really quickly to the baggage area and the baggage was already there ( This was rush hour time !!!! ) And when I returned from there, then the boarding process was sooooo fast. It was Alitalia A319 Full flight to Milan Linate. Boarding started at 05:20 and we took off at 05:40 !!!!!!!!!!!!
Well 20 minutes for boarding, taxi and briefing ??!!!
I have flown a lot and this is just amazing.
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