Queenstown Airport - Aerodrive had a very nice modern car and the price wasnt too bad.
Was a good experience, except for one of the staff.
The first one on pick up was nice, friendly, helpful.
I had a problem finding the petrol type, so rang them and a very grumpy woman answered and snapped at me, that it was on my contract! (I didnt have it with me, as I had the flu and been in bed 2 days, and just went down to fill it up for return!)
I got to the terminal for drop off- the same grumpy lady was there and she never smiled, and was very unfriendly.
I told her I had dropped all 3 large bags off as my partner was ill. (in a croaky voice)
She never responded. . . .
Instead, lecturing me about having to check the car and "Terminate my contract", before she was going to take me to the terminal. (even tho I had zero excess). (Not explaining anything, but just a bit sarcastic)
Seems she knows nothing about customer service.
She seemed to have a bad cold and was coughing now and then. . . . maybe that is why?
However, she shouldnt have been there if she was ill. . .
Very disappointing and puts you off a repeat visit, when other companies offer the same but with a smile, and they really appreciate their customers.
(Booking Ref: Rental Agreement: ZQN10853 3 Sept 19 checkout)
Review by Before1 month ago
Very nice staff and easy to find. The car was excellent so was the price.
Review by Atta Derrow1 month ago
Living in Auckland but having a property in Queenstown means I come down frequently (3-6 times a year) and sometimes require a car to get myself around. Ever since 2017, I have only used one company.
The prompt shuttle service to and from Queenstown airport, the unbeatable price and the fast pick up and delivery mean I will never hire a car elsewhere.
I’ve done pricing comparisons many times, and nobody can compete on any front. Aerodrive keep their fleet pristine and new, with none of my vehicles being older than 2 years upon pick up.
Review by Letsand Torregosa1 month ago
Very helpful and friendly staff in Queenstown branch. Highly recommended.
Review by Toad Derrow2 months ago
My experience was through Aerodrive Sydney.
First of all, the actual rental process was fine. The car was in good condition, and Aerodrive were responsive in their email communication.
Then, near the end of our rental period, I received a speeding ticket notification at my home address in the UK. It was for a different car from the one I'd been driving. I emailed Aerodrive and told them there'd been an error, and they told me they'd fix it. 2 weeks passed, and then the day before I was due to leave Australia, they contacted me and said that they couldn't fix the error and that I'd have to print out a form which needed to be signed by an authorised witness. The form was a statutory declaration for companies, so I told them that THEY were supposed to complete that, not me. This is where the help ended - basically Aerodrive's admin/accounts department would do nothing more.
Eventually, 3 months later, after a failed attempt to appeal the fine, I had to go directly to Aerodrive's car supplier, where I found someone who could sort this out. Even when Aerodrive only had to supply the name of the other driver, they somehow took days to actually do this.
I don't really know what happened here. Did Aerodrive really not know how to fill in the basic statutory declaration forms? Did someone get upset that I suggested that the form they supplied was incorrect? Was the whole thing an attempt to use a foreign tourist to cancel a speeding fine for an Aerodrive employee? (Apparently this happens!)
I guess I'll never know what really happened, but I think I'll just go for a proper rental company next time.
Review by USPnet Gambhire2 months ago
It was our first time renting with them as they were recommended by a friend. The staff are friendly and the cars are well taken care of - I can guess that the one we had was pretty brand new! And with the price, you wouldn't want to go to other rentals. They are highly recommended! - ZQN11070
Review by Krystalgem3 months ago
Great value, fantastic service. Best car hire that ever had from Auckland Airport
Review by Licour Peón3 months ago
Aerodrive is dishonest, the customer representative we spoke to, his name is Suman, was poor at customer service, the car we got instead of what we booked online was not maintained.
Review by Carlietha3 months ago
Excellent, don’t know what all the bad reviews are about. Perfect experience, walk in walk out
Review by Malikya3 months ago
Review by Lettisha4 months ago
The team are excellent, they have amazing service and it’s by far the easiest car rental company I have ever used. The cars are always new and clean and well looked after. I highly recommend using this company. A special thanks to Rachelle and team for always looking after use
Review by Charlize4 months ago
Highly recommend Aerodrive in Wellington. We were picked up from the airport and checked in by Peter who was very friendly and the whole process was very smooth. The car was perfect for our needs and the price was excellent. When we returned the car we were unfortunately running late for our flight, Peter was again there and he really went out of his way to make sure we didn't miss our flight. We will not hesitate to use Aerodrive again.
Review by Lashavio4 months ago
Was a little apprehensive about hiring off airport when the majors at the airport were sold out. Booked on line and received instructions on using the shuttle so even more apprehensive now. However shuttle was quick and driver helpful with luggage, trip was only 10 mins in traffic. On arrival at the counter of Aerodrive Sydney I was greeted with a friendly smile and happy chit chat. Car was very clean and only 21,000kms , no hard sell for insurance or upsell which was a great bonus. Return was quick and easy and shuttle was waiting to take me to the airport. Definitely use again
Review by SaraMarie Fazzino4 months ago
Nice cars and helpful customer service from pre-pickup to after sales. Will definitely come back!
Review by Acho5 months ago
Have hired cars through aerodrive 3 times. Always provide good service, transparent car hire process. Easy to contact if any issues.
Review by Agapeo5 months ago
Nice car, good shuttle to and from airport. Staff nice and helpful. Great value. Small inconvenience of shuttle outweighed by value.
Review by Holz7 months ago
Avoid Totally - that would be my advice. May 2018 I made a booking for a 2 week hire in Australia - I was sent an email on the 19 Dec (only 8 days before the hire was due to start) cancelling the booking. There was a very dubious sounding excuse, and I suspect they realised the quote they had given me was too cheap and as demand was high they could cancel my rental and hire the car to someone else for more money. Save yourself the stress and book with someone with a reputation to uphold and who actually care about the service or customer. I went to Atlas in the end and they were fine.
Review by Gláucia8 months ago
Very poor service.
We rented a car with satnav (GPS) and car wifi. The GPS didn't mount on the dashboard so we would get a refund for it. The car wifi stopped working after 3 days. Their account balance was reached. We bought an unlimited internet plan however. The helpdesk couldn't fix the problem by upgrading the account balance, so we would get a refund for the car wifi too. This didn't help us on our way though. We had to use our expensive mobile data plan.
When returning the car, the refunds were not taken care of. We had to negotiate the refunds again. The refunded amount was lower than our calculation. They couldn't explain their calculation, so we just had to except it.
Overall their service was very unprofessional and not customer oriented. I would not recommend this company and I will not use it again.
Review by Lfrail9 months ago
Hopeless. Booked months in advance, only for them to ring me on the day of the booking as I was pretty much getting on the plane to NZ, and say "we're cancelling your booking, we have no cars for you, bye". At this point it was too late to book anywhere - they were all booked out at such late notice. Don't waste your time or risk ruining your plans with these clowns.
Review by Kayaker1 year ago
I would advise against anyone using this company. I rented a car from them in March 18 in Christchurch and and am still trying to get them to pay back money they owe me. This money is the refund on the balance of the credit card payment I made to them after repairs for some scratches on the car when I returned it. They don't dispute that they owe me this money but just won't pay it.
Review by Wendz1 year ago
Very disappointed dealing with the manager at Aerodrive Car Rental in Sydney
Paid by Mastercard but got charged Amex fees which I don`t have. He agreed to refund the difference but after 2 months of follow up emails he advised me that Amex and Mastercard carry the same fee which is not correct and I never got that refund.
Do not rent from Aerodrive Car Rental
Review by Zupo Ockenfels1 year ago
NOT RECOMMENDABLE AT ALL.
Car was far too old ( & 35000km), not well maintained. After 15 days rental I was charged 1 extra day (at top rate of course) for dropping the car 1 hour late. They open at 8am and I dropped 9:10.
Rental isn’t at airport so in Auckland you should considering wasting 30 minutes extra to any other company (15-20min waiting shuttle + 15min trip).
PARA NADA RECOMENDABLE.
El auto era viejo (con 35000km) y no muy bien mantenido. Luego de 15 días de alquiler me cobraron un día extra (y a la tarifa plena) por devolver el auto 1 hora tarde. Cuando abren a la 8am y lo devuelvo 9:10am.
En Auckland hay que adicionar 30min como mínimo con respecto a las compañías del aeropuerto (15-20min esperando el trasporte y 15 min de viaje).
Personal poco amigable, una rareza para NZ.
Me hubiese salido más barato contratar una compañía sería.
Review by Sinjean Keep1 year ago
If you think they are cheap you are correct, however they are much more expensive with there after rental charges they take after your trip. Their T&C’s are awful, I’ve heard they charge an additional cleaning fee for every rental. After sales customer service is also non existent. Dreadful company. Untrustworthy.
Review by ToyZone1 year ago
What I want to say is If you want to be charged extra money and waste time, then you can choose this company.
Very terrible experience! We had been waiting more 1 hour to grab a car. A guy seems like don't know what he was doing, very very slowly. A queue after us is long because this guy. What even worse is, we returned the car, they check everything is good. But when I got home I found was charged twice for the car rental!! It's so ridiculous.
I tried to contact them, but this company only has one phone nubumer, so it means no matter you want call Christchurch or Auckland office， you have to explain what you need and repeat the story to them again and again every time, then they put you through. What funny is, every time the staff told me that money will return in a day, but nothing happened after hung up. Two weeks passed, I haven't received my money even a apologies or explanation.
Review by Tumelo1 year ago
Booked 3week car hire through wise cars. Upon arrival at Auckland airport rang for mini bus to collect us. Once at depot staff very friendly and efficient stress free book in .car was as described.upon return once again staff very friendly and professional.i I’ve used many car hire company’s world wide and have to admit aero drive gets ten out of ten from me will definitely use them on my return to New Zealand
Aerodrive Car Rental is rated 3.0 based on
Trust Mamma Reviews
Our reviews are aggregated from multiple sources to give you the best overview about aerodrivecarrental.com.