If you are an old person in your 80's - get ill and collapse in the airport boarding your flight - try to re-book you will get no sympathy and will be charged 100's of euros to make change to your flight or if you wish to cancel, due to no fault of your own.
Review by Karolynne2 months ago
The crew in Heathrow are fantastic. Pass through every week or so and find them very helpful and always pleasant. A credit to the company.
Review by Yasera2 months ago
Aer lingus delayed our flight from Manchester to Dublin, resulting in arriving at the airport to see we had missed the final call for our connecting flight to USA. We had to run through the airport, tell airport staff about the delay and plead to be rushed through. We literally made it with not a minute to spare. On board, most of the crew were not at all friendly, never saw a smile, no please or thank you. They went round with drinks, we asked for coffee, he mumbled something , walked off and we never saw the drinks. On my return flight my luggage was left behind, and my son, who was flying home on a seperate aer lingus flight, also had his luggage left behind too. Aer lingus completely ruined both outbound and inbound flights. So well done aer lingus. DELAYED FLIGHT AND TWO MISSING SUITCASES. I wish I had read the reviews before booking with them. Thanks aer lingus for ruining our holiday.
Review by LouisG2 months ago
recently I flew from London heathrow to Dublin, it cost me €30 more than it would have with British airways but I decided to go with the Irish airline. I was offered tea or coffee on the journey (which I thought would be complimentry...considering the extra cost of the fare) but I was asked to pay, when I explained I had neither € nor £ I was charged $4. The day before I had got 2 double cheese burgers, a coke and fries for $4. And to make it worse just when the tea was served to me the captain announced that we were landing and tables had to be stowed. I was left with a hot cup of tea in my hand while landing. Never again Aer Lingus.
Review by Nagdé Mounier2 months ago
We purchased the flight insurance on a recent flight from Dublin to Nashville, TN. The person we bought the flight for was not able to get on the flight and Allianz refused to reimburse us for the flight stating: your carrier’s refusal to allow you to travel for whatever reason;. When I called to enquire about this refusal, Alianz said we agreed to the their 21 page 8 point type terms and conditions when we bought the insurance and suggested to go back to the airline to see if they might offer us travel funds. Of course, Aer Lingus did not help. They insisted I fill out a ton of forms just to get a case number and when I asked the woman on the phone what happens when I get a case number, she said I'd be redirected back to her. So I said, can't you just give me a case number and talk to me? Of course not. We've flown Aer Lingus over a dozen times and we've never been happy with them. Seems all the other reviewers would agree.
Review by Jaybatha3 months ago
Although there was a huge queue for the passport control at Amsterdam Airport and had to spend 45 minutes in security lines, I managed to get to the gate 15 minutes before departure time, but the assistant didn't let me on board, as the door was already closed even though people were stuck at airport control. They ruined my birthday weekend with my family.
Totally inhuman treatment and they refuse to give any refund, the customer service is not available during weekends and during weekdays after 20 minutes waiting time they hang up if they receive a complaint.
WORST company ever!!!
Review by Laurynn Hrizenko3 months ago
Literally just a scam.
Review by LifeTree Derrow3 months ago
Possibly the worst airline on earth. Many issues with the inept carrier but the worst was onboard watching them sell 4 vodkas to a man who was already drunk, on a flight from Dublin to JFK. The totally wasted man got all indignant thinking I was bothering his grown daughters seat. I’m a 60 year old school teacher and was just watching a movie. He started complaining and the rudest head flight attendant came back to my seat and yelled at me for several minutes 6 inches from my face spitting on me. She said she was going to have the pilot make an emergency landing and have me escorted off the plane. Meanwhile she ignores the drunk who yells to my husband that he’s going to “kick him in the nuts.” I am NOT making this up! She just continued humiliating and berating me with accusations that were false and uncorroborated by anyone but the drunk’s family. No one else seemed to be aware of me pestering the other passenger and creating a disturbance. She was the most unprofessional travel personnel I’ve ever encountered. The whole incident was disgraceful and totally uncalled for. My complaints once I returned home were completely ignored! The food and service were sub par, the seat was a killer on my back and the rude treatment totally uncalled for and preposterous! NEVER EVER FLY THIS HORRIBLE AIRLINE!
Review by Tlizzle Sarder3 months ago
Flew from Paris to Cork in June we had a lovely experience, hassle free and the crew couldn’t have been nicer. The food was amazing and we purchased lovely gifts on the way back 😊
Review by Trenesha3 months ago
After a delayed and missing my connection, aer lingus organised a new one with fantastic customer service compared to other airline desks I was talking to. Massive thank you to the Heathrow Aer Lingus staff today!
Review by Liangeng3 months ago
Understood my sudden illness in Dublin, booked me the next morning with no charge, arranged hotel for me, all with a fine attitude for the passenger.
Review by Egee3 months ago
If i could give this airline a 0 stars i would. Where do we start. My friend and I were travelling from Edinburgh to Dublin on this pathetically crappy airline and they left our luggage in Scotland and did not send it on the same plane. Absolute worst airline ever. We are stranded in Dublin with nothing no personal items except for what was taken on the flight. Incompetent and utterly hopeless & dismal airline. Do not travel at any cost.
Review by Séraph3 months ago
If you travel regularly on company expenses so are not bothered by the costs, then this article will not be of interest because it's not your own money, and ultimately the more you spend, the more points you get to use personally. However, if you're spending your own money, this may be of interest to you.
Aer Lingus and Avios make a big deal out of how good their loyalty club is, but in fact it's a borderline scam. Case in point are hotel bookings. If you book on Booking.com, but access it via Avios so as to "earn" your points, you will pay in the region of 10% more than if you booked directly on Booking.com.
So you're not really earning points, you are in fact paying for them. And paying a hefty price at that. A room that is normally €200 will cost you around €220 and "earn" you about 800 points. In Avios terms, 800 points is equal to about €2! So for an extra €20 spend, you get €2 worth of points!
Review by Miriane3 months ago
I booked flights on line for 5 of us to travel to NYC next week. It was never obvious what was included so therefore i purchased meals as 'add ons' when i checked the details online. Having realised that food was actually included I tried to rectify my mistake and a week later I contacted Aer Lingus and requested that the meals were cancelled. The response was abrupt 'fees paid for services on your reservation are non refundable'. The response to the following phonecall was also abrupt and upsetting as I was told to just 'accept' the email response to my request.
The extra paid was over £200 so a significant amount of money
Actually no services are involved, we are talking about meals that havent been prepared yet. i fully accept that i have made a mistake but to request that meals are cancelled a full week in advance to me is not unreasonable.
This is our first experience of Aer Lingus, not a promising start
Review by Iankuczmyjiw Blekaitis3 months ago
still waiting on someone from your company to contact me by phone as it's now been 45 days since you cancelled a flight & i'm still out of pocket because you won't refund the money back to the 3rd party involved. Tried contacting you again today but didn't get to speak to anyone just put on hold for 35 minutes.
horrible experience with this company & wouldn't recommend them to anyone
Review by MotorValley Makinster3 months ago
Robbie O’Meara was absolutely fantastic and went above and beyond. Missed my flight by 24 hours and he went out of his way to get me home the same day. Thank you 😊 Gez Clarke.
Review by Parmand McCooe3 months ago
Trying to phone to add a passenger for the last week. On hold for over 15 mins each time then cut off when I eventually get through. Got through today after waiting on hold for 20 mins. The line was so bad I could barely hear the staff on the other end. Got cut off again but they called back. Took almost one hour and very stressful.
Review by Przybilla4 months ago
worst experience i ever had with an airlines. On the 13.06.2019. I had my flight with Aerlingus from Dublin to Lyon. I purchased two hour lounge access with it for EUR 30.00 as i had a good experience with Dublin Airport lounges in the past. This is the most pathetic excuse for an airport lounge i have ever seen and i been to a lot of them. The selection of drinks was limited. The place was dirty( it took 40 minutes until someone cleaned my table). There was no food. All you got was stale danish. Some crackers and cheap cheese and some disgusting soup. Please do not book the airport lounge access with them. Next door, there is a far better lounge. After that my flight was delayed but nobody actually cared to communicate this to us cause why would you. Cause the flight was delayed, i missed my appointment with a friend i haven´t seen in years. Then on the 16.06.2019. I could not view my boarding pass even though i had checked in the day before. I then had to go to the counter to check in. No apologies what so ever. We arrived a little later at the Dublin airport, where my luggage was misplaced. I spoke to the ground staff and reported luggage as missing. Asked the ground staff on how to proceed next. What happens if the they don´t find the luggage was advised that this NEVER happens and that they will find my luggage within 72 hours. 72 hours( 19.06) later still no luggage but an SMS to call them. After speaking to an associate for 30 minutes and not getting anywhere i asked for a supervisor and was promised a supervisor call back in an hours time.20.06 filled out lost baggage survey and called customer support as i did not receive promised supervisor call back. Was transfered to a supervisor called Brian he told that this will be resolved in 5DAYS. I asked him what will happen if not, he said that this won´t be the case. That if not found they will consider it lost!! 21.06 in the late afternoon called them again. Spoke to another person telling me that they found my luggage and will deliver it to be today or tomorrow. 22.06 late afternoon called again as i haven´t received my luggage. was advised, that they are still checking if this is my luggage, that nothing was organised indirectly accusing me of lying( but you can listen to all the calls). Then on the 25.06 at 10:00 am WEST i called again asking for an update. They said they still don´t have one. I asked to talk to supervisor and was promised a supervisor call back within an hour. At 07:00 pm WEST i called again insisting to speak to a supervisor and spoke to the most incompetent and rudest supervisor i have ever dealt with called Sam Morrison. I somewhat doubt that he was a supervisor as he was rude, unprofessional and really didn't care about my issue he just wanted to get rid of me. If a customer doesn't have their luggage for several days has spend hours on the phone you do not sigh at them. I called requesting a supervisor all back at 08:30 pm WEST. Since now 26.05.2019 17:32 WEST I did not get a call back. I also escalated to Aerlingus via fb while they were quick to respond, no body took accountability for the action. Nobody from the complaints department reached out to me to find what happened. There was no apology for the pi ss poor c u stom er
service i received. Just the standard stuff that they are still investigating. You should be ashamed of how you treat customers!!!! Complaint number:3945349 / DUBEI54186 in case someone actually wants to take accountability and call me back but i doubt that will ever happen
Review by Turps4 months ago
Had the misfortune of a flight been cancelled after long delays due to weather in Newark on EI100 Wednesday evening 7th August @ 17:20 after been issued $15 meal vouchers the flight was eventually cancelled at 22:30 when plane we were waiting for arrived from been diverted to Boston
The weather was cleared at this stage and other flights were boarding and taking off, it seems that a staffing and work time was an issue but reason for cancellation was not confirmed
We were instructed to retrieve our luggage and return to the Aerlingus desk where our next steps would be communicated
What ensued was total chaos with none of the Aerlingus staff aware of next steps with a full plane of passengers looking for answers with the time approaching midnight
We booked at our own cost, hotel and taxis could not get through to customer service as instructed
luckly had booked with third party who organised our flights next day through JFK via london but with more personal expense for transport.
Aerlingus for me is normally my go to for long haul out of Ireland but the really dropped the ball here and left us high and dry extremely disappointed with their communication could not get through on customer care phone and their twitter customer care just keep saying all the right things but with little action or genuine help
I am really dissapointed with Aerlingus on this occasion
Review by PaulSloggett4 months ago
I recently received 2 emails from Aer Lingus stating they were having a flash sale. I checked the site immediately and the prices were exactly the same as they were over 1 month ago. Have Aer Lingus completely lost the plot????
Review by Arivazhagan Arowolo4 months ago
CALLING TO ORGANISE SEATS. I UNDERSTAND I MAY HAVE TO PAY FOR SEATS SO HAVE NO ISSUES WITH THE ACTUAL PRODUCT, BUT THE WAY THE STAFF TALK TO YOU WHEN YOU ARE ASKING REASONABLE QUESTIONS IS RIDICULOUS. CONDESCENDING TONE, RUDE MANNER.... LIFT YOUR GAME AND START HOLDING EMPLOYEES ACCOUNTABLE FOR THEIR TREATMENT OF YOUR CLIENTS. NOT HAPPY, NOT NECESSARY.
Review by Healthtec4 months ago
top class. All about the staff. Nice young man called Craig. will use again.
Review by Juliesnett4 months ago
I am shocked by the bad reviews. We had a fantastic time. Previously, we had used a certain budget airline that provides flights to Ireland and have found them difficult and costly with constantly charging rules.
We found a great price and were able to take cabin luggage. without being charged extra.
Aer Lingus was a fantastic experience, the flight was on time, we were kept fully informed of everything that we needed to know/
All staff, from the helpline to the ground and flight crew were so helpful and friendly. I would not want to use another airline again.
Review by SGonzales4 months ago
booked a flight through a 3rd party from this airline & the flight was cancelled on the runway, not a good start considering I needed to be home from my holiday a week early! I have now been trying for 36 days to get a refund from the 3rd party but all I get from them is the airline hasn't refunded them their part. The amount of money that is due back to me is a vast amount & the 2 companies won't take the lead & get it sorted for me the customer.
Very disappointing experience
Review by Kiki4 months ago
I've just returned from a holiday in San Francisco in which I've had the worst experience ever with a long haul flight. I'm quite travelled and have experienced many airlines by now and all in all Aer Lingus has been the worst customer service experience.
When flying out from Dublin we were all sitting on the plane on the runway FOR SIX AND HALF HOURS. They were doing safety checks but yet we had to sit on the plane for that ridiculous length of time even parents with small babies. We got offered 2 biscuits and a glass of water in all that time. I asked could I at least buy some snacks but I was repeatedly told not until take off. Ridiculous. Eventually arrived in san Francisco approx 16.5hours later with no acknowledgement from the cabin crew as to how they apologise for inconvenience
I've just returned home from San Francisco to Dublin there now-poor flight service with unfriendly staff attending and barely offering people water. Went to collect my bag...turns out Aer Lingus lost it. I am raging. They said it might take a few days for it to get to me but what annoyed me more was the lady wasn't even apologetic about it.
I am completely turned off aer lingus and if you want good customer service and efficiency then don't fly with them!