We were badly mislead about pricing, customer support is generally good but the EDI enrollment team is horrendous to borderline useless. The system itself is good but not nearly as user friendly as the one we left when we were promised a better pricing structure and better reporting. Still on the fence about whether we are better off.
Review by Dannny1 month ago
I find the system as well as the help files and training videos very cumbersome. The information does not flow from one section of a process to the next in a clear manner.
Too many modules for one system. Seems it could be a lot more streamlined and you wouldn't have to keep adding another module to make the first one work the way it should have to begin with.
For accounting purposes I would give it 0 stars. Any system that doesn't allow for multiple financial classes or separate insurance tabs within a single patient account is an accounting nightmare.
I wouldn't recommend it.
Review by Khansah Pereles1 month ago
Lots of promises in sales pitch that were not executed. Very compartmentalized setup process where you must contact different groups that do not communicate with each other. In summary - the setup process is dragged on before go-live.
Once the setup is completed, there are still connectivity issues, which should have been confirmed by Implementation - instead you are set with managing them yourself. Platform itself meets our needs, however the back-end support needs a complete overhaul.
Review by Obulpathi1 month ago
There are more than a few features of this program that do not work the way that we were promised they would. Instead of this system making it easier for patient billing, it is causing us to do more work. We are having a terrible problem with cash flow as well. The training was focused more on demographics and scheduling, which we basically already knew. We were led to believe that most of the billing would be done by Advanced MD. This is basically why we chose this program. The insurance eligibility check is hardly any help to us. We feel like we really made a mistake choosing this program. We thought that we would save money by getting this program, however, it has been just the opposite.
Review by Niksalt2 months ago
As an EHR system they offer great incentives and a user platform that has helped our practice move forward to a MUCH better place. Do they still need to fix some things?, absolutely, but they are better than the rest as far as I am concerned.
Review by Check Hardikar2 months ago
Great software, both administrative and claims submission.
Just need a few tweaks like view security down to chart level - for doctor only.
Review by Ashmeet Tenco2 months ago
I would give zero stars if it were an option. Most, about 75% of calls and questions are not resolved or need to go to two or three people to get an answer. If not several phone calls. We have lost thousands of dollars through ADMD and even now I ha e repeatedly ask many people to tell me how to get the information that is normally found d on a claim form from the information given to me in Access. No one knows and no one has led me to a person who knows, everyone has stopped responding to me and just wants me to go away. I need to know how to obtain the information normally found on a claim form from the import into Access. If you cannot tell me then you need to give me read only access without raping me with charges every month. I am still without the answers that I need. Please use this feedback tool to get me the answers I need. Thank you.
Review by Abeb Scotch2 months ago
I have been using AdvanceMD software since 1999-2000 when there were first known as perfect practiceMD and have followed them with any providers I have worked for or uses this software. It is a very user friendly software and often recommend software to other providers that I may know who will be inquiring about which medical software I recommend. Over the years I have seen so many upgrades that have been so beneficial with today's technology that meets compliance.
Review by Beaverlac Mattatall2 months ago
We have had several issues with our account billing
Review by Kryssyne Kilson2 months ago
Excellent help, informed support, useful tool!
Review by Bozna2 months ago
Although very aesthetically pleasing, the program could be much less click heavy, and more straight forward with departments. For example, possibly coming with simple customize-able note and patient form templates.
Review by Fluturije2 months ago
Wonderful staff during training, patient,great knowledge base, fun to work with. Advance MD website is easy to work with, covers all the bases for billing and follow-up. I couldn't be happier!
Review by Minermet2 months ago
The program is unable to accommodate the level of customization of the EHR that my office requires, even after 10 support staff attempted to assist with the process. We are also carrying an outstanding AR balance of a major fortune due to no billing going out as we needed in a timely way.
Review by Debspw3 months ago
as always- our questions were answered and taken care of
Review by Tuvalu3 months ago
Not the best.
The hold time to get through on customer service could be very long. The system of having to go back a forth between PM & EHR is inconvenient.
The system is not fully Mac compatible. Cannot create good comprehensive narratives.
Customer service will "fix" an issue, but it creates other issues.
Called customer service several times and each representative "solved" the problem, differently. Only one was able to at least make it work in a way. Her name is Jami, very competent.
Review by Lemh3 months ago
Satisfied Anesthesia biller.
Review by Zooscopy3 months ago
Very user Friendly. I have used several Medical software companies and AdvancedMD by far, is the best. I was never even trained on it. I just jumped and and that was all.
Fast responses when help is needed and everyone is very eager to help you resolve any issue that you may have.
Review by Decorator Athiburanakarn3 months ago
Rated more user friendly than other systems used by our providers (Epic, Cerner, others). Besides a great call in support staff, you always have access to training modules for every facet of the system, and they are very well done and easy to follow. Only 4 stars because to us 5 is perfection and due to the occasional crash or really slow connection it is not perfect. We use the ipad patient check in system which most patients like. We bill both bill types CMS 1500 & UB04 which was a bit of a learning curve to keep straight when you have payors that you send both bill types for different reasons, but in the end is fairly easy to do once it's set up correctly. Our medical staff uses the ipad EHR app daily and like it very much. The one thing they need to add which I have suggested, is for the admin to be able to limit the hours of access for certain user roles (e.g. 9-5 M-F for front desk). I say this because once an employee has a login they can technically log in from anywhere, anytime and of course you don't want that for all roles. You do have back door channels to monitor this, but they are cumbersome. Your final day sheets will show all financial activity so anything strange will show up there (and who did it), but it seems like a pretty simple common sense thing that should be in the system. All in all we do really like it. It is a solid, reliable, easy to use system with great support for a reasonable price. Reliant Acute Care, Lehigh Acres, FL
Review by Chknise3 months ago
Advanced MD has cost me thousands of dollars in lost revenue. They did not let me or my clients know when there were problems with insurance coverage. I continued to see clients for months without knowing their insurance wasn't paying. Clients continuously asked why they weren't getting bills - Advanced MD has still not addressed this- and wanted to pay yet Advanced MD did not send them bills or let anyone know there were problems. In another case a client got a bill for thousands of dollars with no explanation. Her insurance had not paid, she had not been told and the bill she assumed was covered by insurance was sent to her. In addition, she got a call from someone from Advanced MD saying she was late in paying the bill (which she couldn't possibly pay), and she had just gotten the bill. I have asked Advanced MD to resolve these problems and although they keep saying they'll get back to me, they have not, and in many of my cases which insurance did not cover, I am out thousands of dollars.
Review by Bafford Alhoqeil3 months ago
The support has been good, but there are way too many outages and warnings about upgrades that have an issue with them
Review by Biagio3 months ago
Advanced MD is hands down the best PMP on the market. The customer service is exemplary and the cost is more affordable than most. I will never use another billing program.
Review by Liviani Benazzi3 months ago
Visually overstimulating, no step by step directives
Review by Phib3 months ago
I have been very dissapointed at the lack of notification to end user (clients) when there is an issue that involves a more global audience. There have zero amounts of notifications when there has been issues with the system. I have called on numerous occasions to find out there had been an issue with either an interface that is down, or a file management that did not function. Example.. We use a third party that notifues our patients for appts, recalls and cancellations. Our patients started calling us to inquire about their appointments. I found out that the issue has been reported to Advanced several days earlier. Had we known, we could have been prepared to manually contact our patients. This issue left many open slots, patients who did show up for their appointments. This impacted our work flow, revenue and the ability to fill those slots with other patients. Thank you, Robert Fellows, Practice Manager.
Review by Assala3 months ago
The on boarding process:
A horrific experience. We signed on in March and we are still not using the system. That’s 7 months! Training time is usually spent resolving back end problems from other departments. Communication between departments seem to only occur during training hours. It’s the same problems every training session.
Every other week there’s a new charge that was not added or overlooked. This system is not as cost effective as what I was using and I feel as if I was given a skeleton package to entice me to switch. I regret making a change.
I have been trying to speak with a supervisor or manager. I’ve been asking my sales person, my implementation specialist, I even called the main number. But all avenues lead me right back to my implementation team. I am completely frustrated and fed up!
Review by Amarnadh3 months ago
Step it up, AMD. Implementation was an uphill battle and, generally speaking, the company's reps responded with no sense of compassion or understanding. Too many of the help desk technicians need more training. More often than not, I end up having to figure it out myself. When bugs are identified, the resolution time is astoundingly long. Removing the communications from NEST was a poor decision. Too many relevant and necessary ideas shared and voted for are completely dismissed (ex: accurate and complete eligibility details). Occasionally, I speak with a helpful and knowledgeable rep. That's the reason for the extra star.