Karyn was our sales rep and found us exactly what we wanted at a great price. Rich from Plaza Floors was our installer and he did an excellent job with the install! He was very professional and went above and beyond to make sure everything was absolutely perfect. We will definitely use them for all our flooring needs.
Review by Cashback11 months ago
Save yourself the stress...CHOOSE ANOTHER COMPANY!
First of all, I'm not the type of person to write reviews but my experience was beyond horrible that I feel it's my "civil duty" to tell my story.
We ordered a simple carpet runner from the location in Des Peres from Jim Mers and it ended up being the worst customer experience I've ever had. Where do I begin...
I reached out to Jim because our install date was supposed to be September 17th since the carpet had been shipped out on the 12th. Jim informed me that there might be a delay due to hurricane Florence but would keep the install date set and would let me know if there was indeed a delay in shipment. Lone behold, the 17th rolls around and no install. I called and got the run-around from Jim trying to blame the hurricane for the carpet not being delivered. However, the carpet was coming from Georgia (not anywhere near the hurricane) TWO DAYS BEFORE THE HURRICANE hit so clearly he was lying about that. Fast forward to the 27th after numerous calls to them to find out when the carpet would be arriving so I could set up the install AGAIN. The office assistant, Ola provided ZERO information on what was going on with the order and simply kept apologizing for the inconvenience. She countlessly told me Jim would call with detail on the status of the carpet but he NEVER CALLED after about 4 rounds of trying to speak with him for answers. Finally Ola informed me that Fed-Ex "lost the carpet" and they aren't sure what's going on but they are a ordering new one. They denied my request for a discount for the inconvenience so I had my husband call another location to try and get more answers. He spoke with Susan from the Ballwin store that was able to provide all of the detail that Jim and Ola avoided for over a week in just a few minutes. A claim had to be filed on the lost carpet. Unfortunately, the carpet was out of stock so it had to be re-manufactured and we wouldn't get the runner for weeks. We decided to cancel the order and go with another company. Do yourself a huge favor and don't purchase flooring from the Des Peres location. If you do, I HIGHLY recommend you don't work with Jim Mers.
Review by Intakhab Tornikoski1 year ago
This transaction was not good from the beginning. We should have known when we went into the showroom and the representative basically pointed us toward some things to look at but didn't show a great deal of interest in us. On two subsequent visits when we encountered two different reps, it was the same - no one was really concerned about the sale. Well, instead of leaving and going elsewhere, we stayed with them, ordered flooring and carpeting and booked the installation. Installation day was a horror! The fellow who came to install the wood floor and upstairs bathroom vinyl said they didn't book a big enough crew to finish the job in the time frame they promised (he was a one-man show with his son there to help him carry things). He was very nice and very apologetic - said he wasn't told the size or specifics of the job. He left - and after two hours of phone calls back and forth with the office, he returned to do the job - two hours wasted. (The dispatcher, whose name I unfortunately have forgotten, seems to have been the only one there really working to help us and to make things right.) Plus, they had to find a different installer to work on the bathroom because of the scope of the project being too much for the first guy. We had asked to speak with an owner or manager, neither of which ever bothered to call us back. Apparently, our sales rep was not experienced in communicating with anyone - with us, with the dispatcher or office staff. PLUS, she had not communicated to anyone (including us) that there were two toilets that needed to be pulled and that WE needed to book a plumber to come and replace them. After the fact, the two toilets stood out in the hallways until we could get an appointment with a plumber. The following installation was the carpet on the stairs by a third person. We were left with TWO pieces of spare wood for any future repairs and an offer to SELL us a box of the wood. No one from the company ever contacted us to apologize for all the issues involved. They were right there with the final bill, of course. The sad part of this whole thing is that the three installers all did a VERY good job. The wood floors look great and the bathroom floor looks great and the carpet on the stairs is beautiful. They all were very good at their jobs and the end result is fine. Wish they worked for a more together company. But knowing what we know now, we would have walked away from this company after that first visit with a very disinterested sales person and certainly after the second visit when we got a similar reception. I am putting two stars instead of just one because of the good job the installers did.
Review by Lewell Kalluvilayil1 year ago
Easy process and friendly service all around.
Review by Sofra1 year ago
One of the installers was so easy to talk to when things weren’t correct, the other never said hello and even didn’t say good bye. Pretty sure they didn’t want me to know they were gone as they expected I’d find another issue and they would have had to stay to fix. They did work hard and did fix every issue, but a few of the problems should have been common sense if they value their trade. I hated having to be on the look out so often for what they were doing. When they had to remove 2 rows because they put in a flawed plank, I felt they were upset with me, when they should have been paying attention.
The carpet crew, different then hardwood guys above, were OK. I asked them not to use their vacuum and use my in house one, they expected me to vacuum and I did. But they should have. Install was good and I heard they complained about how much furniture we had. What can I say but the room is big and with 2 twin beds, and dresser and chests there was trouble finding places to put things. We all survived and it’s all done now!
Review by Akende1 year ago
I always do business at advance carpet one. The customer service and quality of work was good although there was a miscommunication issue this time. I think because the salesperson I had was only part time at my location.
Review by Kajtetto1 year ago
The price was better than 8 other places I called for the same product. Also, before I even made my order, I had called asking for reputable flooring installers, without even being a customer and they gave me some contacts. Very helpful, efficient, and professional.
Review by Solay1 year ago
Went to Advanced Carpet One looking for some commercial flooring for my retail store. I wasn't quite ready to make a purchase and Domenic took the time to understand where I was at in the process. He followed up with me, he added his personal touch to some style ideas, which is what I decided use in the end. Domenic understands the industry, he listens to his customers. Ultimately, I'll continue buying from him because he took the time to build a relationship instead of just trying to make a sale. Great work!! Extremely satisfied!!
Review by FunMath1 year ago
Rhonda was extremely helpful, professional, and pleasant to work with. The carpet we chose was installed in a timely manner and the installers were beyond helpful! Loved the whole experience!
Review by Joandy1 year ago
The customer service was excellent! I really enjoyed working with Susan and could tell that she had our best interests in mind.
Review by Cipi Fheorais1 year ago
We were very pleased with the salesman, installers, and carpet. We will be return customers.
Review by JosefineArn1 year ago
We had a very positive experience with Advance Carpet One. They showed up on time and the installation was well done and the house left clean afterwards. We live north of Kansas City but the project was for my mother in law's house in Ballwin. We visited the showroom on Manchester to select the carpet and pad but other than that the scheduling of measurement and installation were handled over the phone without any problem. Mother in law gave the job a thumbs up and when we came back into town to inspect the work we were very pleased with the attention to detail and that there was no damage to the walls or trim during the installation. Would recommend working with them, comfortable with how they take care of their customers.
Review by Mazvangu Daverveldt1 year ago
Great people to work with, You will Not be disappointed
Review by Kyosh Grazulis1 year ago
I still have mistakes that have not been fixed even after trying to coordinate a time to fix with installation manager Darren and I have area where the floor installed is already buckling.
So is someone going to contact me to get this fixed? It’s been since December 2017 and it’s july 2018
Review by Josz1 year ago
Another great job by Advance Carpet One! Susan Cherkiss and her crew of professional installers are simply the best. We will continue to use them for all of our flooring needs. Thanks everyone!
Facilities Project Manager
Financial Network Inc.
Review by Arre1 year ago
I met Rebecca at the gym and ask her to help me find a kitchen floor. Ola and her were helpful at the store. I love my new floor.
Review by Mrgimpy1 year ago
We are very happy with our new carpeting. Our Sales rep was very helpful l and and very excellent at her job. We would highly recommend Advance Carpet One Floor & Home to anyone looking for flooring.
Review by Sashbash1 year ago
Great service! Great value!
Review by Chas Nuckolls1 year ago
Rebecca ulsas was a very good saleswoman and very knowledgeable about all products in store ,I will be returning to this store because of her ,thank you James hart
Review by Magnon Siegman1 year ago
Professional group, easy to work with, good pricing..all around great experience!
Review by CWebb1 year ago
Susan Cherkiss at Advance Carpet One is outstanding! Her knowledge and attention to detail is priceless. As a realtor, I recommend her to all my clients who are looking for new flooring. Advance Carpet One is much more than carpet. I urge you to visit their showroom in Ballwin on Manchester Rd. where you can see all of their wonderful flooring options.
Review by Aperr Velinquez1 year ago
I love it. We have lived in this house for 30 years, and have always bought our carpeting from Advance Carpet, and will continue to do so.
Review by Chinmayee1 year ago
Carpeted a 500 sq ft bedroom and did an excellent job. Cleaned up after they were done. Great job.
Tiled 2 bathrooms and the work was very poor on both. Advance Carpet One did agree to tear out both bathrooms and retile at their expense ($2K+). Only issue was the mess left behind for us to clean up:
1. Debris left in the all duct-work that we had to clean out.
2. The water stains on our newly painted 1st floor ceiling from toilets leaking when they reinstalled.
3. Scratches left on walls and vanities from the thin set slung around.
4. A broken toilet paper holder they tried to reattach but we had to patch and paint after relocating around the hole left behind.
5. Hardwood cap on a half wall they somehow managed to put a deep scratch in.
6. Charged for leveling clips which were never used.
Review by Quinster Serventi1 year ago
It was a painless experience dealing with Rebecca. She informed me every step of the way. Very energetic sales person. I will come back and I will deal only with Rebecca.
Review by Mdrodge1 year ago
Per the painter the installers of the carpet and pad were hard on the painted walls and dirty hands upon removing the white painted 6 panel doors.