FAKE OR REAL OAKLEY Rx LENSES? I can''t seem to get a response from them.
While they do the work after they take the money, the team seems to be unresponsive and uncoordinated regularly. It requires multiple calls and emails to communicate the same thing again and again. My Oakley sunglasses were sent for Oakley prescription lens replacement. The job was completed in almost 4 weeks after multiple emails and calls providing the same prescription information - it's like they go through amnesia daily or just play dumb!
Sunglasses were sent back supposedly with Oakley prescription lenses but no certificate of authenticity( one would think) or Lens Warranty Card (one would expect) or care instructions or even a cleaning cloth accompanied them. Multiple emails to Manager asking how do I now the lenses are actually Oakley have not been answered. Now, what would one think about authenticity? I paid a decent amount ($272) for the replacement and now here I write this, unsure of whether what I received is real or fake. I am planning to take them to a Oakley store/re-sellers to validate. Will update review if I ever hear back from them or get the lenses authenticated. May be local LensCrafter is the way to go - at least you know what you are getting.
Review by Gougeon3 months ago
Ordered lenses for my Rudy Project Zyon...they don't fit, way too small, they clearly use another frame than the Zyon...very frustrations.
Review by Zalda Vecht4 months ago
Easy ordering, Fast shipping.
Review by Allen Comfort4 months ago
Ordered my lenses on July 5th and they haven't finished it yet (8/5). They keep extending the delivery day. Won't buy from them anymore after this one.
Review by Jooyeon4 months ago
Great service for my prescription lenses. Could not have been better.
Review by Theoharis5 months ago
Accurate prescription ski goggle inserts that securely fit my particular goggles. They provide clear vision without distortion. The ordering was easy on their website, and the inserts were delivered as promised and for a reasonable price. This system is far better than using over-the-glasses goggles because the lenses stay put while skiing, and there is no risk of eyeglasses falling off and hitting the ground when the goggles are removed after skiing (which has happened to me and many others).
Review by ArnonothSales5 months ago
Easy to shop and find glasses. Shipping took a little longer than expected.
Review by Sudawan6 months ago
From the time I called to order the staff was polite and extremely helpful through the ordering process. The delivery was timely. I am very pleased with the overall concern for the customer that this company portrays. I would and will use this company again if I am ever in need of lenses.
Review by TEllison6 months ago
Reached out several times with no response from customer service. For what they are charging for their products you would think they would want to take care of the customer.
Review by Hagai7 months ago
The process was easy and the glasses were made quickly and shipped to me a lot faster than I expected. The communication was excellent and the prescription lenses are perfect. I would order with them again.
Review by Haebel7 months ago
Fairly expensive, but otherwise good. Prescription is right and glasses seem durable.
Review by Þorfinnur7 months ago
I have had 4 very good experiences with ADS now.
Review by Celestesq7 months ago
Second time I've used ADS - they're the only people I've found who can reliably manage a progressive prescription in a curved lens (my optometrist took 5 attempts to *almost* get it right. On top of that they have an outstanding selection of frames and lenses. Combine that with their quick, friendly service, and I plan on coming back again!
Review by Junne7 months ago
I have a very high prescription and with the type of sunglasses I wanted they do wrap around the eye. ADS specializes in these types of lenses for prescription but there is still some bubbly “fisheye” effect, not as bad as one would expect though. I will say they have the best lenses I’ve ever looked through, I would say even better than Oakley’s lenses with more options too! The colors are amazing when viewing through my Trivex Copper/brown polarized lenses. 4/5, the only thing setting them away from a 5 is the fisheye effect I get.
Review by Teiga Bainotti8 months ago
I am giving two stars because this is my second order with ads sports eyewear. Obviously the first experience was good because I went back. This time, wow!! I ordered 3 weeks ago and emailed them for status. The company NEVER responded. I called today and was given every excuse for every issue. There has been an issue with the servers but they try to answer every email quickly. Seems that it is a common excuse to pass the blame. Where are my glasses? We will be getting them out today. How convenient that you found them when I called. This is a second rate company and will never get my business again.
Review by Edme9 months ago
Just like the previous poster, I ordered my RX sunglasses back on Feb 20th, It's now March 28th. Still no glasses. Very poor if any communication on them. Have said they've not passed inspection twice and had to be sent back....really? No response in emails after days of asking. They have several email addresses listed on their web page for communications but no one responds. Terrible customer service and no $472 glasses to comment on. Ticked Off!
Review by Jacqui Chambers Cernansky9 months ago
Great service. Customer service personel were very helpful!
Review by Khalik Freas9 months ago
First the glasses are fantastic. Each time I send them an email, they quikly got back to me. They
were pleasant and well informed. They made feel confident that goods things were happening. Thank you, great work.
Review by Chaianne Derrow9 months ago
Ads sport has very good service, enjoy doing business with them every year!!! Thanks ADS !!
Review by Amabel9 months ago
Very pleased! Got the clear lenses and now about to get the shades for sunny day games. Thank you!
Review by Navnit10 months ago
Recommend! Good communication throughout the purchase and I really liked the "try before you buy" option. I will buy from them again.
Review by Charlelie Miragliuolo10 months ago
easy ordering process, fast shipping, and the sunglasses look good.
Have recommended them to my son and brother already
Review by Obaapanin Fodczuk10 months ago
Awesome job on my new prescription Smith goggles. I am so excited to have such a high quality product and great vision on the mountain. They were made fast and to my specifications. Thank you!!!
Review by Dolphinae10 months ago
This is my third prescription sunglasses order from ADS in 7 years, and each one has been quick, with great quality, and exactly what I ordered. Oh and with the Black Friday sale this year, I saved at least $200 over what Lens Crafters or one of those chain stores would have charged for the same glasses.
Review by Bardin11 months ago
Although I was very skeptical about ordering prescription sports goggles online, the process was extremely easy, I was able to contact the company when needed, they were very responsive, and most importantly, I received a quality product in a timely manner. Thanks ADS!