They asked for billing info for a free trial, but they don't let you cancel it and still can't after being charged a lump sum.
Opened a case with PayPal and they actually decided in Adobe's favor, which you would never expect with a digital service that isn't even covered under seller protection.
Now it's obvious how most of their essential services are free.
Review by Aakanchhya1 week ago
I love the actual software, but as the other reviews state, their customer service is horrible!
Setting up an account is harder than it needs to be, unless of course you’re paying for it! I paid for an account last year, then my school was able to offer it free this year. Theoretically, it should be simple to set up a new account, but no. The sign in is very unclear as I was directed multiple times to different screens to sign in again and again. I was never given a password for the account, there was nowhere to set one up, so I tried the one for my school email thinking maybe it would’ve been set up that way. Unfortunately I still don’t know if this is correct, because I kept getting an error message saying either I wasn’t connect to the internet (I was, and tried from a few different WiFi networks), or my clock was wrong (it was not.)
Obviously I was frustrated and realized this was going to take longer than expected. I found their customer service chat online. I was transferred and directed to a “specialist”, and once I explained the situation, they wanted to clarify that I was trying to buy something. What?! I had made it totally clear I was setting up a FREE account through SCHOOL. The only thing they said after that was to try a different browser. Very confusing since signing in on Lightroom/photoshop doesn’t even bring up an actual browser. Tried signing into the website through internet explorer and couldn’t get that to work either.
I ended up giving up for the night and will have to try again when I have more patience. Adobe needs to make this process easier. Or at least get some customer service representatives who are willing to help and know what they’re talking about.
Review by Hamians2 weeks ago
I bought a student membership back in 2018 february, up front I understood that the deal would be that the first year was at a discount. After a year they automatically renewed my subscription with the new higher price and the subscription binds me for a whole year. This information wasn't given upfront, it was hidden in the terms. So now every month I'm poor because of adobe' unethical ways. I can't even afford to cancel my subscription. Pulling this 12 month binding scheme on students is just unacceptable. By automatically renewing my subscription they didn't even give me a chance to cancel the subscription. I've tried contacting adobe and every time they answer that their servers are down and to try again tomorrow. I warn all students not to fall for the same scheme.
Review by Sudev2 weeks ago
Terrible support. Spent over a hour getting transferred back and forth just to be told I can do it myself, instead of the first person telling me there and then. will not recommend this to anyone. So rude, take years to reply. Thank god I've chose a different platform now!
(unable to give employee number but under the names of Sumbul at 12:16 on 10/10/2019)
Review by Medine3 weeks ago
Worst customer service... I called the cancellation extension with no response and on hold for an hour and then I called for sales extension which took only 4 minutes to be answered. The representative didn’t help me then switched me back to billing and cancellations where I spent another hour with no response. Called again the sales and someone answered then mentioned my issue and they hung up on me... worst experience ever, can’t ever use there products
Review by Mayreny3 weeks ago
Adobe claims they have 24/7 support, well this past weekend July 26, 27, 28 I tried calling in to cancel 1 license on my adobe creative, and waited 2 hours on the 26, 6 hours on the 27, 2.5 hours on the 28 without ever speaking to anyone. You have to call in to cancel your license since you can't cancel online, which is really stupid, as you can add a license but not cancel. When I finally got a hold of someone, I was told there is no one from that department on the weekends, when I asked for a supervisor was told they don't have one on the weekends. While the rep was talking with me, she was also talking with another client, so much for customer service. When I called the corporate office this morning, got the same experience, could not speak with anyone but sent to the call center. I have never had this bad of experience before
Review by Suay1 month ago
I tried to cancel with Adobe back in January. They make the process so difficult, because they don't want to lose customers. I had asked to have it cancelled back in January, but noticed I was still getting charged monthly fees. They offered me other options and asked me why I'm cancelling. I told them I cancelled back in January, but they would not reimburse me for months despite me not using the products. They actually charged me a "$33 cancellation fee"! I would not recommend this company if you like to keep your money.
Review by Brolee1 month ago
I can't afford to cancel my subscription... Adobe is a scam, you can do most of this stuff for free
Review by Callyfort1 month ago
Extra fee's you don't know about. Hidden within small print you'll be charged more than you think!! £50 to cancel what was a free trial
Review by Marfred1 month ago
Just had the worst customer service experience of my life. If I could give no stars I would. I signed up originally for a Creative Cloud All plan for $79.49. They charged my account and took out the money. I noticed that my account wasnt reflecting the subscription. I contacted customer service and let them know and they really weren't any help. I had to look through all of emails and everything just to find the information they need even though i gave them all the information they asked for. The customer service rep had an attitude and was all around a jerk. I told them to cancel my subscription just based off of my interaction. I dont want to deal with that everytime i have an issue. I told him he had terrible customer service too.
Review by Neezay Vajkay1 month ago
Be careful whenever you change your payment information or switch plans---- They will charge you twice!!! I happened to me twice and every time it's forever to communicate with their stupid customer service to get the money back. And most likely, some of the money back. Dirty company, dirty tricks.
I recently found some other free softwares, such as inkspace, so byebye adobe~~!!!
Review by Teoni1 month ago
Useless customer service!! They don't seem to care or understand the problems, they are answering totally different from one time to another. And the billing system for adobe creative cloud doesn't work, I don't know how many times I have got the warning that "there is a problem with my credit card payment". There is absolutely no problem with my cards, the problem is within Adobes system. Some times it helps to update the card information, sometimes it helps to choose another card, and sometimes nothing helps. Then you have to chat with the useless support that not seem to understand the problem, which is so weird because I guess they get the same questions a hundred times a week (if you look at forums, many seems to have the same problem). It should not be that hard for a big company like Adobe to fix the problem with the payment issues, but I guess they only see the big money and not their customers.
Review by Funmii Julka1 month ago
Cannot uninstall the software. Rather than doing what every other piece of software I've ever had, which when you select to uninstall the software it launches an uninstaller... Adobe on the other hand forces you to open it's "creative cloud" software, which of course won't run without an update.
When it's finally launched and I've stopped it trying to sync 18gb of files (god knows what that's about), it's blank. Literally blank. I now have this software installed on my computer and no way of uninstalling it.
This could literally take me hours to resolve. Never, ever again will I install your software on my PC.
Review by Anxel1 month ago
Costumer service is BAD!
There are no employees that speak Dutch who can help me with my issues. Even if I try to call a phone number in The Netherlands, the only language available is English, which is unacceptable.
Review by Cruor1 month ago
Every reviews that has a 1 star is so correct, wish I had read this before I subscribe. I canceled this services and still keep getting charges...
Review by Jua Kimberson1 month ago
I've been using CC for years and really happy with the programs. However, I recently moved countries and had to update my billing details so they cancelled my account to make a new NZ one. No stress.... After paying $70 AUD a month they told me it would cost 104 AUD a month. There website says $80 AUD per month. I questioned him and he told me it was a free trial version?? (WHAT) Nowhere is there anything about paying $104 a month. He then eventually tells me the exact same plan will cost me $52 a month. He was literally going to try make me pay DOUBLE what I should be. Disgusting.
This is not the first time I've had an issue with their customer service either.
Review by Melony Comteh1 month ago
Disgraceful, Deceitful and Appalling service by Adobe. I purchased Adobe CS6 a few years ago from an authorised reseller and have been using it without issue. Yesterday my media encoder stopped working so I uninstalled the suite and reinstalled only to be told that my software had now expired! I contacted Adobe who offered zero help and support and basically told me it had expired and they couldn't do anything about it. It wasn't their problem because they don't support third party sellers. They actually told me I had purchased illegal software which I did not. It's clear Adobe don't honor their software purchases especially those of a few years ago. I now cannot use my creative suite at all unless I buy software again. Disgusting service. Look elsewhere for software and service because Adove doesn't provide support in any way.
Review by Lutho1 month ago
So it looks like I have cancelled the membership within 14 days. Asked for the reimbursement, but never ever happened. The last person stated that it was fraudulent activity and I suppose to contact the bank. I am very disappointed, because 1st of all I was charge on my debit card on August 10th. 2nd I did all necessary steps to cancel the membership by August 23rd even though I wanted to do it faster I was not be able to find the product on my account (without my own fault). 3rd After I did all steps asked for the reimbursement the customer rep just said I should go to my bank... this is outrageous. Without my own fault, just following all steps there is no way I can receive my money back. I have been left without a product and paid full annual subscription, with now confidence in private account security with adobe...
Review by MDMonte1 month ago
I bought CS5 Fireworks from a reseller. It worked for years, we had a computer upgrade. I had to re-install the program and Adobe would not accept my codes/serial numbers.
I had 10 days of speaking to around 40 folks, going round in circles. No one would help or take ownership.
My reseller has gone out of business, so nothing doing there. I have a CS5 Contribute, with box, disc etc, which shows that i have been an Adobe customer. We have moved house twice and I just can't find the box and disc.
Would they help? Nope. So i have paid for a program which i can't install and they just pass you from one 'customer service' - joke- representative who just repeat all the same old same old and ask for more numbers which you can't find.
Avoid like the plague.
Review by Metin Fuckner1 month ago
It used to be an easy process to buy and admin my Adobe Account. I am not new at using their services, but everything is so scattered now (buying in one place, seeing invoices in other) that is very confusing. I ended up having to contact customer services just to renew my license. Then, out of the blue, I ended up paying twice for the same license. I had to push for two days in customer services to be able to revert one of the payments. I am still waiting for the refund that should take between five and seven days. Now, with all that happened, I entered to my Behance portfolio to find out that there's a new account totally empty. I erased cache, logged out several times, logged in a different browser to finally accept that I needed (once again) customer service's help. After 15 minutes waiting just to have someone on the chat, they tell me I should contact Behance customer services (again SCATTERED).
Review by Marjirose1 month ago
Customer service is so bad and unhelpful. They are quick to take your money but you can't find anyone who will help with canceling subscriptions. Some of the worst customer service I've ever encountered in my life. I honestly can't believe this company is allowed to operate the way it does.
Review by AlexSG1 month ago
Adobe is the worst customer service company to exist. They made me wait 45 minutes on their live chat when I clearly made the request to cancel my membership. I have screenshots of the clearly communicated request and them letting the chat timeout and make me run through it again and no actually resolution from it. They don’t allow you to cancel the membership via the account profile you have to chase them around to do it. Horrible.
Review by Cmwilson1 month ago
I am using adobe indesign to format a book, and as a novice indesign user, I have had to reach out to adobe for support at least three times. EVERY TIME has been a COMPLETE and TOTAL nightmare. Super long wait times, only customer service from India, which would be fine IF THEY UNDERSTOOD ANYTHING I was saying. Seriously had to re-explain myself about a thousand times, and one rep only sent me a link to a support page which I had READ and did not answer my question, and then proceeded to answer an entirely unrelated question. Once I shared my screen with a rep who refused to listen to what I was saying and completely destroyed my document, doing all kinds of crazy things that were completely unrelated to my issue and got angry when I used my mouse to message him and ask him to stop, trying to re-explain my issue AGAIN. I feel like I am the most patient person in the world, but my experiences with Adobe have been laughably horrendous. I would understand if it were a cheap product, but considering I am paying A LOT of money for this program, you would think they would use that money to pay a little more for a native English speaker. Technology is way too complicated without having to worry about being lost in translation...oh and I scheduled two phone calls, one which came the NEXT DAY and another that came before the scheduled time. Both left messages with such thick accents that neither I nor my husband could understand them (and both of us speak multiple languages and have a lot of experience understanding non-native English speakers). TERRIBLE experience.
Review by Tharana2 months ago
Deceptive cancellation policy for online picture services. Don't spell it out that it costs you $60 if you cancel the monthly "annual plan." Pretty sneaky and scammy.
Review by Zuks2 months ago
I'm customer for over 10 years in 2019. Always terrible customer service. Almost every time I contact them there is some issue that lasts forever.
The latest one is I asked for link to download apps directly and they ask me to remotely access my computer.
Is there an end to scams from India??? Probably not. They are likely not paid much, as much as scammers get these days - or even work for scammer in legit positions?
I'm very concerned about security of my information there and who is accessing it. It's just not worth it any more.
And with cloud, they got copies of all my photos!!! How freaky is that?!