We provided a lot of solid evidence to the adjudicator. The vat inspector who did a poor job was finally taken off. HMRC never do this. Hence this is the greatest proof of what we had said. Also there were many emails to HMRC which I provided as proof to the adjudicator. Also the inspector had falsely raised vat of 12K not due and in the end accepted what we had said that the client was due a vat rebate of 12K instead and after 6 months she finally paid our client what they should have been paid in the first place
HMRC did not respond to most of the emails on important issues raised by a senior accountant. Because of the poor response we had to send
50 emails. We wasted a huge amount of our professional time for a matter that should have been settled in 5 emails at the most. We had to bear the loss of this because of the wrong actions of HMRC staff and adjudicator's staff.
For a handful of invoices the vat inspector made several visits. I have had inspectors who have checked 10 times more invoices in 1 visit.
Then this inspector made up things about our senior accountant to hide her poor performance on the job. All he did was ask her to apply the vat rules after copying and pasting them in emails to her. She still did not apply them. Hence rightly she was not believed by the senior HMRC officer who believed our accountant.
The HMRC technical review officer found in our favour not in the inspectors favour. The inspector tried to charge vat for an invoice raised before the client registered for vat. She did not know even the basic vat rules.
The staff at the adjudicators (and HMRC complaints staff. They normally also close ranks with colleagues in the wrong) ignored all our evidence. She only contacted the HMRC did not contact us even once and wrongly and deliberately gave her decision in HMRC's favour in spite of the contrary solid evidence provided by us. HMRC staff had only made up a few things of no relevance. Then to cop it all up the adjudicator sent us her decision in an envelope provided by HMRC. When I rang her she said that the adjudicator staff work closely with the HMRC proving that the adjudicator's office is not independent but biased in favour of HMRC and try to fool the good British Public by pretending to be independent.
The HMRC complaints staff do the same.Hence the good British public have to put up with a lot of injustice and unfair treatment.
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