Happened on two occasions now within 6 months. After payment has been taken online you are contacted to advise that the price was under review and further payment was needed to complete the order. Reading through some of the reviews here, I'm not the first this has happened to.
Review by Kelsey Milosovici4 years ago
After months of shopping around and two failed orders with other companies I discovered Adband, Laura was incredibly helpful and was always available when I called the company. The style and quality of the mugs are excellent and although we had an issue with the supplier first appointed she found me a replacement supplier at no extra cost. Many thanks to Laura and the team
Review by Isilda Shivrattan4 years ago
I struggled with the original design proofs coming back completely different to how I sent them - they couldn't accept my format.
Pricing was also confusing - being different from their own website.
Finally I thought all the trouble was over and then their supplier came back with some peculiar proofs and I was required to repeat the whole process of rebuilding the design work.
However, I have not yet received the goods so am not sure what the rest of the process may hold.
On the whole I would definitely hesitate before recommending this company.
Review by Jollies4 years ago
After two successful orders I ordered two batches of customized patches. 3 weeks later I received my order but was surprised that patches were done not as clearly specified !
The company admitted they made a mistake and promised that would re-make my patches with highest priority (4-5 days).
The contact since then was very poor. I had to push for any updates.
Finally my 'highest priority' order arrived more than 3 weeks and several e-mails later.
All together it took nearly 7 weeks from payment to delivery.
When I asked for a discount I was offered one with my next order which I found funny. I have no intentions to do more business with Adband. Not recommended.
Review by Mayberry Okuwa4 years ago
Order process was a little hard going and over complicated, but delivery date was met as promised and the product was great. Will definitely use again and wouldn't hesitate to recommend
Review by Ricar4 years ago
Great product Great company,,,
Thanx again ,
Review by Wulf4 years ago
Got what I wanted when I wanted. What more can I say?! Great to speak to real people on the end of the phone too!
Review by Risheendra4 years ago
What I appreciated was that the advice and guidance we were given gave honest and realistic timeframes for production, despatch and delivery of the lanyards we needed. The goods arrived within our target timeframe and were of the quality expected. An excellent service that would encourage us to use this company again.
Review by Kimerica5 years ago
We contacted Adband after numerous problems with another company. No one seemed to be able to print our desired product.
After a short phone call to Adam at Adband I felt assured that they can help.
We were running out of time to receive our products before a show and were more than happy when they arrived with a week to spare.
Our A7 note books with pens attached are great giveaways, printed very well and fantastic value.
Nothing seemed too much trouble for these guys (and girls!). We would not hesitate to recommend them.
Thank you Adband.
Review by Leetastic5 years ago
V good service from Laura and decent price. We will be using Adband again for our future events.
Review by Hacimi5 years ago
I was really impressed by the speed and quality of the product I was delivered. The products arrived weeks before they were due, and Laura went out of her way to help me get them in time for epilepsy awareness month in November! Appreciated and will be using you again!
Review by Louiselouise5 years ago
After an order of 100 custom-made lapel pins, I have been so pleased with Adband's service that I have already been back to ask for more. More importantly, other people like what they made. My order doubled in size, and I can see that this won't be the last time I use the company. The products are good, the service is friendly and efficient, and the delivery is reliable. Well done, everyone!
Review by Ancramdale5 years ago
I wanted some coasters with a unique design, but after 5 weeks was badly let down by another company !! I found Adband on the web and took a chance .............
Adband managed to turn around my request in hours and days rather than weeks! and within my budget!
Friendly staff and an efficient service, what more could I ask for??
Review by Rhnf Caraivan5 years ago
From ordering to the personal service I can only highly recommend Adband! I was warned delivery might be affected by a back log due to Chinese New Year, but in fact the delivery was made very promptly and way before the date given. Customer service by Jamie was both friendly and very efficient. I am very happy!
Review by ConorG5 years ago
We always come back to Adband when we have to re-order stock for our summer schools as they are a great, reliable company that we trust. The products are always produced to an extremely high standard, and just how we want them!
Review by Jagshamas5 years ago
I was really impressed with the service given - no fuss at all. The delivery came much quicker than they quoted on their wehbsite. Would certainly use them again!
Review by Ohmar Dama5 years ago
After navigating through the site and getting a price - when I ordered the price was different. My fault, it was just a little obscure. Once ordered, the customer service was perfect. thank you.
Review by Bafford5 years ago
Good service, clear, to the point, fast turnaround.
Review by Almahdy Ilievska5 years ago
Staff were very helpful. We ordered printed headbands for our sponsored 10k to raise money for the Tobermory Scout Hall, and they are great!
Review by Ronahi5 years ago
We have used adband a number of tines now and have had terrific service of them, with a quick turn around and fast delivery , why look anywhere else, we will be dealing with Adband again very soon.
Review by Alnath5 years ago
I needed to order some specific bands very quickly. I felt like your team, although very busy, made it a priority themselves. I thought the service was friendly and the whole process was really efficient, with my items arriving in-time despite a very short lead time.
Thanks for the great service!
Review by Olenka5 years ago
I have nothing but praise for this company, friendly staff on the telephones, great choice of colours, briliant price, excellent delivery times and when bands arrived, great quality.
We have some very happy children in our school who proudly show off their "Star Award" bands
Review by Jangwon Riesebeck5 years ago
The artwork turnaround was very fast, however I do feel more instructions are needed on the website to explain how to order a lot easier.
Review by KingCaz5 years ago
We recieved printed wristbands which rubbed off within days of wearing them. When I emailed Neesha to ask about them she was quick to solve the problem and help us out providing us with some debossed bands to keep our people happy. Was very pleased with how quickly we was dealt with.
Review by Ahlberg5 years ago
contacted this company to discuss the prospect of doing business with them for fridge magnets. refused to send sample out without charging for it and actually had the audacity to charge us for items in their reject bin! refused to give a invoice number so that a trust pilot complaint could be made! avoid like the plague!